Alexandria Toyota

I want to share with you the wonderful experience I had at your facility, the Alexandria Toyota dealership, while visiting Arlington from my home in Carrboro, North Carolina. On August 27, 2022, I was in d at your facility, the Alexandria Toyota dealership, while visiting Arlington from my home in Carrboro, North Carolina. On August 27, 2022, I was in desperate need of help for my Toyota Avalon. I drove in to your service department, which was large, open, clean, and with all the team-leaders right there taking care of the customers AND the cars. It was like in the “good old days” when you actually talked to the person who was going to take care of your car and you could leave it there with confidence that it was in perfect hands. Please do not change that close connection between the customers and the service personnel. I was greeted promptly by someone who immediately paged Paul Sonnhalter who made me the appointment the evening before. Paul is the perfect service representative. He listened to me, he cared about my worries regarding the car, he reassured me he would take care of the problem, and he took action right away. Thirty minutes later he explained what had happened, taught me how to avoid the problem in the future, and wished me and my sister a safe trip back home. Before he gave us the car back he had made sure it had run through the “washer”. What a caring surprise! Please do not ever let Paul leave. Sincerely, Carola Ekelund More

Sam worked with us over the course of two weeks; ensuring that we found the vehicle that fit our needs. He was completely patient, and gave me the breathing room to make my "own decision". He did not call that we found the vehicle that fit our needs. He was completely patient, and gave me the breathing room to make my "own decision". He did not call or hassle me. Also, he worked with any price that I threw out there. More

I would like to extend my sincere gratitude and Thanks to Jeff Salton and Gus for always going the extra mile when servicing my vechicle. From day one when my Husband and I purchased our used vechicle from Jeff Salton and Gus for always going the extra mile when servicing my vechicle. From day one when my Husband and I purchased our used vechicle from Jack Taylors dealership we have received unsurpassed customer service. Recently our vechicle was serviced and Jeff Salton not only provided us with a loaner car for a week but took care of our extensive repair without costing us a dime. By far the BEST dealership EVER! I will always recommend to family and friends to contact Jeff Salton when car shopping! Thank you so much for always going the extra mile and your superior customer service! Thibault's More

Paul Sonnhalter., our service adviser, has always gone above & beyond for us. His attentiveness and attention to detail is excellent and getting the work done right the first time has been very important. above & beyond for us. His attentiveness and attention to detail is excellent and getting the work done right the first time has been very important. He and Roy diagnosed a complicated cylinder problem for me and were responsive even when I was on the road and the problem occurred. How can you beat such service! This level of service has been consistent over the years I have owned my car. They both deserve major kudos and I would buy another car there just to get such great service. Thank you again, Paul. More

This is the 2nd car we have bought from John McMillan. He is very professional and knowledgable. Everyone I have dealt with at the dealership over the last 7 years has been very helpful. I highly recommen He is very professional and knowledgable. Everyone I have dealt with at the dealership over the last 7 years has been very helpful. I highly recommend John and the Dealership. More

My daughter needed to drive back to summer school in Pa. on Monday August 1. Late Sunday night,I noticed that the tire pressure warning light in her Scion was on. The tires looked OK but I was comcerned abo on Monday August 1. Late Sunday night,I noticed that the tire pressure warning light in her Scion was on. The tires looked OK but I was comcerned about her driving on interstate 95 back to school. When I explained my problem to Paul at Alex. Toyota on Monday morning he said he would work me in. Within several hours, the technicians found a nail in one of the tires and patched it. My daughter was able to leave before noon and arrive back at school in the early afternoon. This is typical of my experiences with Paul at Alex. Toyota. I wanted to write about this visit especially because it was a safety issue and the extra concern of a DAD and a daughter driving interstate 95. Thanks again Paul. Joe Malloy Alexandria More

The service and information received by Jaime Cardona was up to my expectations. Also I was happy with the financial department. Jaime was very nice and helpful in all aspects. up to my expectations. Also I was happy with the financial department. Jaime was very nice and helpful in all aspects. More

The service team leader, Paul Sonnhalter, has been my primary contact since purchasing my Toyota. He is the main reason I keep coming back. Super service every time. He treats everyone as a valued cust primary contact since purchasing my Toyota. He is the main reason I keep coming back. Super service every time. He treats everyone as a valued customer. More

I have been going exclusively to Jack Taylor's Alexandria Toyota for seven years now for all my service work. When I purchased my Tacoma from them, they encouraged me to attend a new-owners seminar at the sh Toyota for seven years now for all my service work. When I purchased my Tacoma from them, they encouraged me to attend a new-owners seminar at the shop so they could explain the benefits of using the dealer service as opposed to quick-lube joints and corner garages. The technicans helpfully explained how all the routine service work was done, how to maintain shedules, etc. It was all so personal, which is exactly the experience one has when you drive in their service bays. No run-a-round, no broken promises, no excuses. They are all professionals and it is a pleasure to deal with them, especially Platinum Service Team Manager Paul Sonnhalter. Five Stars ! More

In one word I will describe my experience as "EXCELLENT". We went to the dealer to look for a car not expecting to purchase. Thanks to Jaime Cardona who was very helpful & professional. Mr. Ca "EXCELLENT". We went to the dealer to look for a car not expecting to purchase. Thanks to Jaime Cardona who was very helpful & professional. Mr. Cardona was really patient and explain everything to us. He helped us find the perfect truck for our family with no pressure at all. I will recommend Alexandria Toyta-Scion to all my friends. Thank you so much Mr. Cardona you made our day!! Sincerely, Gladys Hornedo More