Alexandria Toyota

I don't know the saleswoman's name because she mumbled it and didn't give me her card. She knew nothing about the FR-S. She literally could not tell me a thing about it. She didn't know that it wa mumbled it and didn't give me her card. She knew nothing about the FR-S. She literally could not tell me a thing about it. She didn't know that it was RWD, which it is; she didn't know what engine it had, or suspension. During the test drive she was silent and awkward. VERY strange. More

I was very pleased by the courtesy and professionalism shown by both John and Paul. I visited the dealership a number of times before making my decision to buy and never felt pressured to make the decisio shown by both John and Paul. I visited the dealership a number of times before making my decision to buy and never felt pressured to make the decision. I was always provided with the information I requested in a friendly and respectful way. Both gentlemen were very helpful and knowledgeable about the 2012 Toyota Sienna we bought. I would certainly recommend my friends to ask for John as their sales representative if they were interested in a Toyota product. More

Mikael Holt the business manager lost our personal information I've faxed over. Personal and financial information. I had to send it over twice, and since his office is a mess I am not surprised that information I've faxed over. Personal and financial information. I had to send it over twice, and since his office is a mess I am not surprised that this happened. More

Honesty, efficiency, and professionalism are qualities that are valued in society, especially among consumers. I am writing to thank and compliment Alexandria Toyota for the extraordinary attention we rec that are valued in society, especially among consumers. I am writing to thank and compliment Alexandria Toyota for the extraordinary attention we received from Paul Sonnhalter and the mechanic who repaired our 2003 Rav4. My son attends college in DC and we were very concerned that he would be taken advantage of regarding a serious shifting problem with our otherwise "mint" 2003 Rav4. Paul handled the timing of the appointment and communicated with us every step of the way. I cannot stress strongly enough how smoothly every phase of this repair went! More

Paul provides great customer service. Every time I brought my car in he carefully explained all the details of the repair, have me a fair price and went above and beyond, one time even staying late to brought my car in he carefully explained all the details of the repair, have me a fair price and went above and beyond, one time even staying late to make sure that I got my car back after the dealership closed. He kept me coming back as long as I owned that car. More

You are SO LUCKY to have John McMillan representing your product. I had a terrible experience with a Hyundai dealership and my friend had an equally rotten experience with a Honda dealership. We were very s product. I had a terrible experience with a Hyundai dealership and my friend had an equally rotten experience with a Honda dealership. We were very skeptical and hesitant about trusting ANYBODY in this business as we had both been burned before.. Enter John McMillan and to our gratification the entire process was SO DIFFERENT. We got a very competitive price from the start - none of that tedious back-and-forth haggling. The car was priced right and did not change. The financing was as stated and a wonderful rate. My friend ended up buying the Toyota Corolla S - a wonderful fit for his needs and preferences and he is so happy. For me although I have a non Toyota car I will actually SWITCH to Toyota just to buy from John McMillan when I am in the market. Warm regards, Carlton S Jesse E More

Great experience from first phone call to walking out the dealership with a car I was over the moon with. I was interested in a Rav4, Jim worked with me to identify a few options within our price range. When dealership with a car I was over the moon with. I was interested in a Rav4, Jim worked with me to identify a few options within our price range. When I arrived to the lot, I took a couple of cars out on test drives and when we sat down to talk numbers, Jim had everything prepared in a spreadsheet, absolute transparency and I was able to walk out of the dealership with the numbers for each car. Jim is an easy going, engaging and sincere human being, who I not only enjoyed buying a car from, but I enjoyed interacting with. I would recommend using Jack Taylors Toyota. More

While I didn't purchase my car from Alexandria Toyota I have it serviced there. I hadn't planned on receiving such great service but it's turned out this way. I believe that most of the credit goes to Pa have it serviced there. I hadn't planned on receiving such great service but it's turned out this way. I believe that most of the credit goes to Paul Sonnhalter. He's been very responsive and helps me on the rare occassions I have issues and even at times when I have little time to spare. I really appreciate all of the assistance. More

I've purchased four cars from Alexandria Toyota over ther last decade and While all of the service techs were excellent I found George Queen to standout above them. He has always answered my questions, treat last decade and While all of the service techs were excellent I found George Queen to standout above them. He has always answered my questions, treated me like his only customer, and provided outstanding advise, follow though on what the mechanic has done, and always given me all discounts that he could. Even during a most recent vist where a valet had scratched my cars bumper, which meant stripping and reprinting entire bumper, he was first to get there and immediately started telling me exactly what the dealership would do to fix the problem. Actually, I think he truly was embarrassed about the incident and not just from the cost to the dealer. Bottom-line, George Queen has always done me right and always delivered outstanding service. More