Alexandria Toyota

Excellent Services...................................................I've coming here for years for my Toyota Services. The Services and Personals are very fr Services...................................................I've coming here for years for my Toyota Services. The Services and Personals are very friendly. I come every time for service on my Toyotas. Thanks for you Friendly Services More

Exceptional service Came in for oil change and Sam the service advisor notice I needed an state inspection and further more my breake and roter needed to be changed and h Came in for oil change and Sam the service advisor notice I needed an state inspection and further more my breake and roter needed to be changed and help me get a new floor mats. An exceptional service I don't think I am going back to spring field Toyota. More

Exceptional Service Advisors I have all my servicing done at Jack Taylor Toyota. The service advisors are personable and they keep one apprised of any present or future concern a I have all my servicing done at Jack Taylor Toyota. The service advisors are personable and they keep one apprised of any present or future concern and the associated cost. Mr. Manriquez Rivera is especially good at this, and I try to schedule with him any work to be done. I own a Solara and a Tacoma; the Solara is 15-years old, and the Tacoma has 385,000 miles on it. These guys are good. The one drawback, if you wait on the premises for work to be completed, is the constant CNN feed on the television instead of a more popular news network. More

Dealer mistakes do not go un-noticed I've been coming here for years for my 2007 Toyota Prius. When bringing it in for an oil change and VA State Inspection, there were some mistakes mad I've been coming here for years for my 2007 Toyota Prius. When bringing it in for an oil change and VA State Inspection, there were some mistakes made as to whether or not my car passed inspection. The chapter ended with my car passing inspection but the story did not. Toyota made up for the incorrect initial assessment by giving me a free 100k check, car details, and headlight restoration - for free. I did not ask for any of these services, instead they insisted as a courtesy for their mistake and a thank you for being a loyal customer. The service was schedule less than a week later. They were even going to give me a fee rental for the day from the dealership but I declined because I did not need a second car. Joe was the Manager I worked with an he was FANTASTIC - informative, kind, concerned about me, and you can see he really cars about the reputation and service delivered by Jack Taylor's Alexandria Toyota/Scion. The gesture was very kind and my car looks fantastic. Thank you Toyota. More

Great Service and Personnel I love this dealership so much that I by-pass Toyota Dealerships in MD and travel to VA. The service personel is very knowledgeable and readily able I love this dealership so much that I by-pass Toyota Dealerships in MD and travel to VA. The service personel is very knowledgeable and readily able to answer any questions/charges you have. The mechanics have NEVER failed me/my vehicle. They are able to apprise me of repairs absolutely necessary as well as those that can wait because they know my travel activities (my vehicle must be ready for long-distance travel "at the drop of the hat"! I trust them! More

Excellence Car's Services. They were treating me nicely and friendly. They always make the excellence services for my vehicle. That made me feel assured and happy when their job They were treating me nicely and friendly. They always make the excellence services for my vehicle. That made me feel assured and happy when their job is done for my car. More

Excellent Service I needed to have my car service on Wednesday, 3/16/2016 at Jack Taylor's Alexandria Toyota in Virginia. The service I received was courteous, efficie I needed to have my car service on Wednesday, 3/16/2016 at Jack Taylor's Alexandria Toyota in Virginia. The service I received was courteous, efficient and timely. I was exceptionally pleased with the service. More

You must be joking I took my 2010 Prius here once.. just once. It was for a recall that required the ECU be updated to improve the braking. Updating the ECU is as abou I took my 2010 Prius here once.. just once. It was for a recall that required the ECU be updated to improve the braking. Updating the ECU is as about as simple as it gets, and they still screwed it up. But I didn't realize that they screwed up until about three weeks later when I opened my hood. Imagine my surprise to see all the parts from my fusebox spread across the top of the engine, just as it had been when they did the update. The tech simply closed the hood *without putting anything back*. And they let me drive the car away like that. So despite that, when another recall came I called them up to schedule the work and the person simply hung up on me. I will never take my car here ever again for anything. More

Excellent quick service, knowledgable service person, I just gave a short review above, I am only giving ONE, change your format. I do not have a lot more to say as this was not a high point in my life, I just gave a short review above, I am only giving ONE, change your format. I do not have a lot more to say as this was not a high point in my life, probably won't do the survey next time because of your rules about 25 words. Are liberals or democrate government officials in charge of this survey? More

Best costumer care and professionalism It is so comforting to talk with a person that takes time to thoroughly explain the service process to be performed on your vehicle, in such a way tha It is so comforting to talk with a person that takes time to thoroughly explain the service process to be performed on your vehicle, in such a way that every thing was clearly understood by a person like me with so little mechanical knowledge. Thank you all at Jack Taylor's Alexandria Toyota-Scion. More