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Alex Karras Lincoln Inc - Service Center
Bradenton , FL
66 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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66 Reviews of Alex Karras Lincoln Inc - Service Center
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January 08, 2020
Service After being a customer for 14 years (I even bought my car from you) You refuse to wash my car because it’s not a Lincoln Very disappointing and disc After being a customer for 14 years (I even bought my car from you) You refuse to wash my car because it’s not a Lincoln Very disappointing and discriminatory More
by Magnolia
Employees Worked With
Stephanie , owners son
November 29, 2019
Alex Karras MKC Service Always personalized, prompt, courteous and attentive to my needs. Rick gets everything done at a reasonable cost and provides a detailed inspection ch Always personalized, prompt, courteous and attentive to my needs. Rick gets everything done at a reasonable cost and provides a detailed inspection checklist that helps gauge future needs. My car is always returned on schedule and clean inside and out More
by Bleposa
Employees Worked With
Rick and Stephanie
August 26, 2019
The car was perfect when I picked it up . The service was done at the time promised. All the fluids, tires and wiper blades were checked and topped off and when I brought the loaner back to . The service was done at the time promised. All the fluids, tires and wiper blades were checked and topped off and when I brought the loaner back to pickup my car it had been washed and was waiting for me. A totally seamless service experience. More
by abc49
Employees Worked With
Rick Karras
March 23, 2019
Excellent service The best service and customer care. We always feel like we are being advised of progress and other details. Loaner was perfect and delivery was even The best service and customer care. We always feel like we are being advised of progress and other details. Loaner was perfect and delivery was even better More
by Ramsey,,,james42
Employees Worked With
Stephanie and Rick
March 21, 2019
8 weeks too long to wait for repairs I signed authorization for repair for our car on December 28, 2018. It was to be ready on January 15th at the latest. The dealership did not communi I signed authorization for repair for our car on December 28, 2018. It was to be ready on January 15th at the latest. The dealership did not communicate the delays with us, except in one case out of 16 delays. Our car was not ready on Jan 18 but delayed until Jan. 25. The delay was then extended to Feb. 1. Then to Feb. 6 at noon. Then 5 p.m. Another delay: Feb 8 at 8 a.m., then noon, then 1:30, and finally 2:30. To be clear, we are at a total of 11 delays at this point. When I picked up the car at 2:30 p.m. on Feb. 8, I shared with Walt my displeasure with the time the repairs took, noting that the original estimate of 2-3 weeks was exceeded by at least 4 weeks. Rather than apologize for the unreasonable delays, Walt stated that the body shop’s average turnaround time was 7 weeks. Wow, is this true or was he being sarcastic? Either way it doesn't sound like a chance I will ever take again. After I approached the owner 3 times, including one time in which he "scolded" me for reporting his business to the BBB, he did offer to pay half of my deductible $250 (but he said he might have been more willing to negotiate had I not reported him). I rejected his offer, because he can't pawn off his poor practice and buy my silence for 250$, I contend that I should not have had to pay any of the deductible as my service was so ridiculously poor; not to mention that he was paid $10,000 by my insurance company. This review is not being done because of the money, it's being done because I wish that I would have known then what I know now about this business and I want to let other customers have both sides so they can make a well informed decision. More
by Ford Mustang
Employees Worked With
Rick Karras, Walt
June 01, 2017
Service not ordered, long wait to get car back, not happy Went in for a oil change, told the service writer I did not have time for a service recall, plus everything was working okay, it was a headlight switc Went in for a oil change, told the service writer I did not have time for a service recall, plus everything was working okay, it was a headlight switch, I spent two extra hours waiting for my car, tried to use there website to complaint but no way would they let me post my complaint, they had a disclaimer that did not allow me to tell or post my disappointment with there service department More
by Jr
Employees Worked With
Service writer
