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Alderman's Toyota - Service Center
Rutland, VT
243 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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243 Reviews of Alderman's Toyota - Service Center
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March 05, 2015
I love this place Neal Carlson was fantastic. I'm from NY and he never gave up on finding the right car for me. He even drove it down 6 hours to Long Island, NY for me. Neal Carlson was fantastic. I'm from NY and he never gave up on finding the right car for me. He even drove it down 6 hours to Long Island, NY for me. He also saved me hours of aggravation at the motor vehicle bureau, and was patient in teaching me how all the things worked in the car. When I was in Rutland decided to go for my first car servicing there, I was taken care of exactly at my appointment time, and it only took one hour. Alderman's Toyota was beautiful, very clean, spacious and had lots of parking. The service department was very well run. And the customer service was very friendly. More
by bonniesiracusa
Employees Worked With
Neal Carlson
March 05, 2015
So far, so good. I've only been in every 5,000 miles for 25,000 miles since November 6, 2013. During this time I've had routine preventive maintenance done such as: sy I've only been in every 5,000 miles for 25,000 miles since November 6, 2013. During this time I've had routine preventive maintenance done such as: synthetic oil changes every 10,000 miles, tire rotations every 5,000 miles, road tests, fluid level/ drive belts & filter checks, brake pads measured for wear, rear brake inspections and adjustments & several other miscellaneous checks. I really liked the complimentary car wash that came after each 5K service. All the previously mentioned service was complimentary on Toyota. A new phase of owning a new Toyota starts in the next 1,500 miles when I must start paying my own way. Like the title of my review states: So far, so good. I think I will still have a pretty upbeat review in the next 25,000 miles. Best, Mike B. More
by MikBoss
Employees Worked With
Steve Svc. Mgr.
March 02, 2015
Great Service Department I'm very pleased with Aldermans service, always friendly and accommodating. They have convenient business hours and shuttle service. They are good at I'm very pleased with Aldermans service, always friendly and accommodating. They have convenient business hours and shuttle service. They are good at troubleshooting and also good at regular maintenence. More
by carrot
Employees Worked With
Todd Christian Steve Burke
February 23, 2015
Good service I use the Service Center appointment site,picked the date and time for my service, arrived at the appointed time , was treated well and was out in a j I use the Service Center appointment site,picked the date and time for my service, arrived at the appointed time , was treated well and was out in a jiffy. Have been using Alderman's for close to 10 years and have never been disappointed. More
by bentbrabch1
Employees Worked With
Doug
January 22, 2015
Good Service This is my second Toyota that I had service at Alderman's. I have found that the service has been top notch. The service area is always spotless, the This is my second Toyota that I had service at Alderman's. I have found that the service has been top notch. The service area is always spotless, the service advisers explain in detail any repairs needed. Looking forward to my next Toyota from Alderman's. More
by bentbrabch1
Employees Worked With
Doug Weigers
January 15, 2015
Like a good neighbor....... My bride from Canada and I had our 02 Corolla serviced at Aldermans Toyota on Jan. 2nd and these guys were the best. Steve Burke was honest about our My bride from Canada and I had our 02 Corolla serviced at Aldermans Toyota on Jan. 2nd and these guys were the best. Steve Burke was honest about our exhaust problem and gave us a referral and Robert Atkinson is still the old school service manager he has always been. The service dept. at Aldermans has always been their bread and butter and they proved it again this time. Canadien dealerships could learn a lot from Aldermans, eh? John Yates More
by canada
Employees Worked With
Steve Burke, Robert Atkinson
January 06, 2015
Unprofessional, Overpriced, Deceptive and Cheating Ok, so I bought my Toyota Scion XB from Alderman back in 2006. The buying experience was terrific. I then sent my husband in who bought a Toyota Tac Ok, so I bought my Toyota Scion XB from Alderman back in 2006. The buying experience was terrific. I then sent my husband in who bought a Toyota Tacoma. I then sent my parents in who bought a Toyota Highlander. I purchased the additional warranty for what I was told would be an extra 6 years. So, I figured I was covered for at least 9 years. After about just under 6 years (thereabout), of course the car starts having trouble. I called the Service Department and ASKED THEM HOW MUCH TIME I HAD LEFT ON MY WARRANTY. I was told that my warranty was up in September. Ok, so I made an appointment prior to my warranty being up. I went in and told them all that was wrong with the car. After waiting about an hour and 45 minutes, a guy came out to tell me that my warranty had actually run out a few days ago and that the repairs were necessary and would cost about $1,200. I was in shock. I explained what I was told on the phone, but they refused to help at all. I took my car back and went to my husbands mechanic. He fixed me up beautifully about $375 later. Everything fixed, everything working. Needless to say, my sister needed a car and she went elsewhere. We will never buy another car at Alderman nor should anyone ever use their service department. They are deceptive, ridiculously expensive and out to only fleece its loyal customers. More
by peaceinvt
Employees Worked With
unknown
January 06, 2015
Deceptive, dishonest, Overpriced So, similar experience as my wife. I called to make an appointment with the service dept as I knew my extra wrap around warranty was about to expire. So, similar experience as my wife. I called to make an appointment with the service dept as I knew my extra wrap around warranty was about to expire. When I called, they looked me up, saw my car in their computer and made an appointment for me. I went in and told them there was a squeaky belt and some other issues that needed to be addressed. After waiting awhile, they came out and told me my warranty had already expired. (Keep in mind they knew this when I was on the phone with them but chose to not tell me so they could get me in there). Then they told me that I had TWO BROKEN LUG NUTS AFTER THEY MESSED WITH MY TIRES. They told me that they did not break the lug nuts and must have been the last person that changed tires for me. They then told me how dangerous it was to drive with the broken lug nuts and they would fix them for $165!!!! Online, the lug nuts are about $8. I took my car back, promptly took the car to my mechanic who fixed the lug nuts for $25. They broke the lug nuts and ACTUALLY LET ME DRIVE AWAY like that. So many of my family have bought cars here, but none of us will EVER, EVER make that mistake again. Oh, yeah - forgot about the recalls. I called to have the recalls fixed and was told that they didn't have the parts (a couple of bolts for the first recall). As to the frame recall, they said they wouldn't ever look at it until next summer. As to the seatbelts, they let me leave with the broken lug nuts and the recalled seatbelts. So much for caring about your customers. I called Toyota in Bennington and they were SO nice. They said the parts were only a few bolts and please come in - they would take care of it right away. Guess who gets my business next? More
by peaceinvt
Employees Worked With
don't know
October 26, 2014
Inquired about airbag recall Myself and my wife have spent $80,000 on our 2 Toyota vehicles at Alderman's. My 2002 Sequoia is on the recall list for passenger airbag replacement. Myself and my wife have spent $80,000 on our 2 Toyota vehicles at Alderman's. My 2002 Sequoia is on the recall list for passenger airbag replacement. Called the service dept. to ask about the recall and was curtly dismissed by employee Elizabeth "0nly vehicles in southern high humidity states are being scheduled for airbag replacement." Period. Hang-up on me. Okay so I called another dealership in Vermont. The Customer Service rep there took my VIN number, looked it up on the computer and said it is indeed part of the recall and I should expect a letter from Toyota. Quite helpful, and I am not a customer there, but may be if Alderman's doesn't show some appreciation for their long-term loyal customers. More
by Images802
Employees Worked With
Elizabeth
May 09, 2014
I feel duped Went for a 60,000 mile check up with a squealing fan belt and, check engine light on, and red airbag light on. The service desk staff was very kind an Went for a 60,000 mile check up with a squealing fan belt and, check engine light on, and red airbag light on. The service desk staff was very kind and helpful. However, I left the garage with my fan belt still squealing, my check engine light off (thanks!) and red airbag light still on. I called the service department and was told they "saved me $150" by tightening my fan belt and that if I wanted my fan belt to stop squealing I would need to come back and pay the hourly service rate in addition to the fan belt charge. I'm sorry, I paid $250 for this 60,000 mile check up. As far as I can see I got my tires rotated and an oil change. I would be fine paying for the fan belt (quoted to me by my mechanic later at $28.00) but I have, in my view, already paid for the service. Apparently, my car will also not pass inspection with the airbag light on - an issue which they never even addressed! I'll say that when I came in, I was impressed by the customer service and that gigantic indoor garage. However, after them trying to sell me $400 brakes I didn't really need, and not fixing the obvious, I feel really duped. I will not go back. I have gotten over being impressed by the surface illusions. More
by ALDToy99
Employees Worked With
Service Department
