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Alderman's Toyota - Service Center

Rutland, VT

4.8
243 Reviews

243 Reviews of Alderman's Toyota - Service Center

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February 12, 2021

Their customer service is unbeatable! I can’t express how satisfied I am. Impeccable in service, knowledge and professionalism. Their team is the best. Todd Christian you are the best in the business! More

by debras56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Christian, Lisa Harrington, Timothy Robinson & Barrie Magee
Feb 12, 2021 -

Alderman's Toyota responded

Debra - Thank you for your confidence in our team! We are proud to have earned your business and happy to hear that Todd went above and beyond to assist you. Drive safely, and we hope to see you again at Alderman’s Toyota!

January 17, 2021

My car had multiple issues; the scheduling department got me in within 48 hours and the service team finished everything that I needed done within one day. I was kept informed during the whole process. I am More

by Beau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 18, 2021 -

Alderman's Toyota responded

Beau, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Alderman’s Toyota, and we will be sure to pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

January 13, 2021

I was told by the service representative that my scheduled repair would be done in 15 minutes or at the most 30 minutes and I wouldn’t have to arrange a ride home. One hour later the work was final More

by Lorimoore93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Beth
Jan 13, 2021 -

Alderman's Toyota responded

I sincerely apologize for the delay and miscommunication here. You are absolutely right that any miscommunication of time is unacceptable. We strive to give out the most accurate time estimates to our customers based on the parts for the job, and something clearly happened here that shouldn't have. I am going to dive into this situation further with my team and determine the breakdown of communication that occurred during your interaction. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Todd Christian - Service Manager - 802-776-6000 (ext. 2129)

January 07, 2021

They were awesome. Thank you for always giving me a ride back to work and bring my car to me when it is completed. Your team rocks More

by Beitelman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know her name but they all were very nice.
Jan 07, 2021 -

Alderman's Toyota responded

It was our pleasure to assist you! Thank you for choosing Alderman’s Toyota and taking the time to leave us a great review.

January 02, 2021

Super quick, efficiently done with the 25k checkup! They originally said about a hour and called in 40 minutes to say it was done! Perfect More

by kmmcgrath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 04, 2021 -

Alderman's Toyota responded

It was our pleasure to provide you with efficient, high-quality service! Thank you for giving Alderman’s Toyota your business and stellar feedback. Have a great day!

January 01, 2021

Nicest people - greeted with a warm welcome from the moment I arrived until I left the shop. Most dealers should focus on this excellent customer service and model from Alderman’s Toyota More

by rritthaworn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ms L Harrington
Jan 04, 2021 -

Alderman's Toyota responded

What a stellar review, thank you! There is nothing better than hearing that our team made you feel welcome and cared for. We hope to see you again at Alderman’s Toyota!

December 30, 2020

Beth was terrific: knowledgeable, efficient and friendly! I appreciate the fact that our vehicle could be serviced the same day. I came in for an oil change and inspection. Found out we needed brake work. More

by tishfollettlynch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RAV 4
Dec 30, 2020 -

Alderman's Toyota responded

Thank you for taking the time to leave us a review! We are so glad Beth took such good care of you here at Alderman’s Toyota, and we will be sure to let her know that you appreciate her help. It was our pleasure to change your oil and service your vehicle, and if you ever need anything else, don't hesitate to come back and see us again!

December 28, 2020

Always great service and this service appointment was quick too! Multi point inspection greatly appreciated and confident this dealer is honest and staff is excellent too. More

by Nyrang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd- Nick -Beth
Dec 28, 2020 -

Alderman's Toyota responded

It's wonderful to hear that your recent visit with our service visit went smoothly. Thank you so much for trusting our Alderman’s Toyota team with your vehicle! We look forward to our continued relationship.

December 25, 2020

The service department fit the truck into their busy schedule and the work was done quickly. This made my trip Home to Texas safe and I really appreciate it. More

by Keeney.jon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service rep?
December 08, 2020

Very good service and acommodations, did all checks required,picked us up and dropped us off shopping wile we waited we called and the shuttle picked us up and brought us back to the dealership good de More

by geojabb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Dec 09, 2020 -

Alderman's Toyota responded

Thank you for the review! It was our pleasure to assist you here at Alderman’s Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

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