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Alderman's Toyota - Service Center

Rutland, VT

4.8
243 Reviews

243 Reviews of Alderman's Toyota - Service Center

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April 25, 2022

The service department was very friendly, courteous, efficient, and listened to my questions. Not only did my 15000 mile checkup and oil change in record time but also answered my question about media More

by Liztimnich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zeb
Apr 25, 2022 -

Alderman's Toyota responded

It means a lot that we have your recommendation. Thank you for being a fan of the Alderman’s Toyota service team and we look forward to seeing you again next time!

April 21, 2022

Great service. Only waited one hour. Staff was very pleasant and professional. Chatted with service manager, sales manager, and owner. More

by brettpfishes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd
Apr 22, 2022 -

Alderman's Toyota responded

We are happy to hear that our team delivered such efficient, top-notch service! Thank you for choosing Alderman’s Toyota and for stopping by to leave a review. Drive safely!

April 18, 2022

Very professional service staff…Todd and Lisa are very professional and personal friends . Will work with both of them again. More

by Sea warrior
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa and Todd.
Apr 18, 2022 -

Alderman's Toyota responded

It's great to hear how much you enjoyed working with Todd and Lisa! Thank you for supporting Alderman’s Toyota with positive feedback, and we look forward to your next visit!

April 18, 2022

Excellent experience as usual! Work done in a timely manner. Pleasant staff to deal with. More

by Auntie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service staff
Apr 18, 2022 -

Alderman's Toyota responded

Thank you for the great review! We're glad to see that you had a nice visit to Alderman’s Toyota! See you again next time!

April 07, 2022

Roseanne was pleasant courteous and happy. The team did a great job of communicating with me. A friendly engagement. More

by THEBIZ01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roseanne. Tom Kingsley GM parts clerk
Apr 07, 2022 -

Alderman's Toyota responded

Thank you for giving Roseanne a shoutout! We agree, she is an awesome team member and always goes above and beyond for our customers. Take care! - Alderman’s Toyota

April 01, 2022

My visit was very friendly and efficient; as always. The took care of all of my needs. More

by veazie4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zeb, Nate
Apr 01, 2022 -

Alderman's Toyota responded

Thank you for the glowing review! We are so glad to hear that you had a successful service experience working with Alderman’s Toyota team. Drive safely, and we hope to see you back again down the road!

March 31, 2022

Very friendly , polite, respectful and accommodating. Comfortable waiting space. Great service and service area easy to navigate! More

by gcolbyw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zeb, Mitzy
Mar 31, 2022 -

Alderman's Toyota responded

We appreciate the fantastic review of Alderman’s Toyota! Thanks for taking the time to share with us. Until next time!

March 29, 2022

Aldermen’s does not stand behind their products. What ever problem arises, it’s all on the customer. Both new and used vehicles have had major issues in my experience. I was told recall would take 6 More

by Harris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Did not get a name.
Mar 29, 2022 -

Alderman's Toyota responded

Harris - It's concerning to read this feedback, and I am very sorry you've been experiencing issues with your vehicles. I can assure you customer satisfaction is our priority, and we work hard to provide excellent service. After looking up your records, we can determine that your service appointment for your 2017 Tacoma was for a frame spray on your truck. Some of the models for that year already came with a frame spray prior to shipment, and your vehicle was one of those. All we needed to do was to seal the plugs on your vehicle. Your vehicle did not need a whole frame spray. Your concerns are important to us, and I think it would be best if we spoke directly to see what we can do to improve for you moving forward and regain your confidence. Please give me a call when you can. Thank you, Todd Christian - Service Manager - 802-776-6000 (ext. 2129)

March 23, 2022

Great service department. Reasonably priced always completes the work as described over the phone. Free car wash is a nice touch. More

by jstoy215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service department
Mar 23, 2022 -

Alderman's Toyota responded

We are so happy to see your review! Nothing makes our day more than positive feedback about our great staff so we will certainly let everyone know they were a big help during your service visit. Thanks! - Alderman’s Toyota

February 24, 2022

We have had excellent service from the sales and service departments for the past yesr of Toyota ownership. Thank you More

by rnchanson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose
Feb 24, 2022 -

Alderman's Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful experience working with the Alderman’s Toyota team. Drive safely, and we hope to see you back again down the road!

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