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Alderman's Toyota - Service Center

Rutland, VT

4.8
248 Reviews

248 Reviews of Alderman's Toyota - Service Center

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May 07, 2022

Good car service , but too expensive! The wait time for service is also too long. Front desk staff very helpful, especially Lisa. More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa front desk
May 09, 2022 -

Alderman's Toyota responded

John - Thank you for bringing these concerns to my attention. We strive to provide timely service for a fair value and I appreciate your feedback. I hope you consider working with us in the future, and if there is anything that I can do to assist you, please contact me directly. Todd Christian - Service Manager - 802-776-6000 (ext. 2129)

May 05, 2022

Always competent and courteous service. Have always done service on my car. I’m always more than satisfied. More

by vtmay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate
May 05, 2022 -

Alderman's Toyota responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Alderman’s Toyota team. Drive safely, and we hope to see you back!

May 04, 2022

Usually I get very good service and accurate wait times. This time the wait time was 1.75 hours to change 4 tires. I was as a result 5 minutes late to Zoom conference call. I would have taken a courtesy rid More

by petermgall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack
May 04, 2022 -

Alderman's Toyota responded

Peter, I am very sorry that it took longer than expected to change your tires and for not offering you additional transportation. During our tire changeover season, we sometimes experience some challenges and bottlenecks that can lead to delayed times in our service department. While this is not acceptable, it is something that does occur. I would also like to apologize for not communicating better with this delay. I apologize for the inconvenience this caused and look forward to earning your five stars moving forward. Thank you, Todd Christian - Service Manager - 802-776-6000 (ext. 2129)

May 04, 2022 -

petermgall responded

Thank you Todd. I appreciate the follow up.

April 27, 2022

love the service, attentive, polite, smilin, which is always nice to see, and first thing in the morning lol good job guys, ty! More

by pennyfrmvt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
alex
Apr 27, 2022 -

Alderman's Toyota responded

Thank you for this excellent review! We appreciate your kind words about the Alderman’s Toyota team. See you next time!

April 26, 2022

I’ve been coming here for 10 years or more. Both the Sales and Service departments are very professional and courteous. It’s a pleasure doing business with Alderman’s Toyota. More

by Shanegingras
Recommend Dealer
Yes
Employees Worked With
Service desk - forgot his name.
Apr 26, 2022 -

Alderman's Toyota responded

Thank you, for your years of business at Alderman’s Toyota! We are proud to have you as a valued customer and look forward to ten more years. See you soon!

April 25, 2022

The service department was very friendly, courteous, efficient, and listened to my questions. Not only did my 15000 mile checkup and oil change in record time but also answered my question about media More

by Liztimnich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zeb
Apr 25, 2022 -

Alderman's Toyota responded

It means a lot that we have your recommendation. Thank you for being a fan of the Alderman’s Toyota service team and we look forward to seeing you again next time!

April 21, 2022

Great service. Only waited one hour. Staff was very pleasant and professional. Chatted with service manager, sales manager, and owner. More

by brettpfishes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd
Apr 22, 2022 -

Alderman's Toyota responded

We are happy to hear that our team delivered such efficient, top-notch service! Thank you for choosing Alderman’s Toyota and for stopping by to leave a review. Drive safely!

April 18, 2022

Very professional service staff…Todd and Lisa are very professional and personal friends . Will work with both of them again. More

by Sea warrior
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa and Todd.
Apr 18, 2022 -

Alderman's Toyota responded

It's great to hear how much you enjoyed working with Todd and Lisa! Thank you for supporting Alderman’s Toyota with positive feedback, and we look forward to your next visit!

April 18, 2022

Excellent experience as usual! Work done in a timely manner. Pleasant staff to deal with. More

by Auntie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service staff
Apr 18, 2022 -

Alderman's Toyota responded

Thank you for the great review! We're glad to see that you had a nice visit to Alderman’s Toyota! See you again next time!

April 07, 2022

Roseanne was pleasant courteous and happy. The team did a great job of communicating with me. A friendly engagement. More

by THEBIZ01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roseanne. Tom Kingsley GM parts clerk
Apr 07, 2022 -

Alderman's Toyota responded

Thank you for giving Roseanne a shoutout! We agree, she is an awesome team member and always goes above and beyond for our customers. Take care! - Alderman’s Toyota

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