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Alderman's Toyota - Service Center

Rutland, VT

4.8
243 Reviews

243 Reviews of Alderman's Toyota - Service Center

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May 24, 2022

ALDERMAN’s has been our go-to car dealership for over 20 years. We’ve purchased 3 new vehicles during that time. Not once have we ever come away upset or disappointed in either the service on our cars More

by Larry.D.Elliott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roseanne, Zeb, Andrew
May 24, 2022 -

Alderman's Toyota responded

Larry - We can't thank you enough for your 20 years of business - wow! It means a lot that you've received consistently excellent service from our team, and we appreciate you trusting us with your auto service needs. Safe travels from all of us at Alderman’s Toyota!

May 20, 2022

I had them change the rear differential fluid and it is leaking in my driveway today when I got home. Headed out now to try to tighten it up and see if it will stop leaking. More

by camotrout
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
May 25, 2022 -

Alderman's Toyota responded

Thank you for bringing this to my attention. I want to make sure that any issue with your vehicle is properly addressed. Please call me directly so that I can help. Todd Christian - Service Manager - 802-776-6000 (ext. 2129)

Jul 07, 2022 -

camotrout responded

The bottom drain bolt was loose. Tightened it up to stop the leaking. Parked in the garage a couple weeks later to find the top fill bolt was leaking. It was tight. Called Todd and he took care of it. Thank you! They replaced the washer and bolt.

Jul 07, 2022 -

Alderman's Toyota responded

Thanks for sharing with the Alderman’s Toyota team! We are happy to hear that Todd took care of your loose drain bolt and ensured your vehicle was ready to go!

May 19, 2022

I've been going to them for a few years and have never had a bad experience with them. More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
May 20, 2022 -

Alderman's Toyota responded

Dan, thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Alderman’s Toyota team. Drive safely, and we hope to see you back again down the road!

May 11, 2022

Got the work done fairly quickly and reasonably priced. So far, so good. I will return for service(s) when needed. More

by May Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
May 11, 2022 -

Alderman's Toyota responded

Thank you for stopping in at Alderman’s Toyota for service and leaving us a review! We are always appreciative of positive feedback. See you next time!

May 11, 2022

Very professional and courteous service was done in the timeframe that was promised highly recommended to anyone More

by Norton.David.j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
May 11, 2022 -

Alderman's Toyota responded

We're glad your service visit was timely, courteous, and pleasant, David! Thank you for the fabulous review and for recommending Alderman’s Toyota - we hope to see you back again next time!

May 07, 2022

Good car service , but too expensive! The wait time for service is also too long. Front desk staff very helpful, especially Lisa. More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa front desk
May 09, 2022 -

Alderman's Toyota responded

John - Thank you for bringing these concerns to my attention. We strive to provide timely service for a fair value and I appreciate your feedback. I hope you consider working with us in the future, and if there is anything that I can do to assist you, please contact me directly. Todd Christian - Service Manager - 802-776-6000 (ext. 2129)

May 05, 2022

Always competent and courteous service. Have always done service on my car. I’m always more than satisfied. More

by vtmay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate
May 05, 2022 -

Alderman's Toyota responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Alderman’s Toyota team. Drive safely, and we hope to see you back!

May 04, 2022

Usually I get very good service and accurate wait times. This time the wait time was 1.75 hours to change 4 tires. I was as a result 5 minutes late to Zoom conference call. I would have taken a courtesy rid More

by petermgall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack
May 04, 2022 -

Alderman's Toyota responded

Peter, I am very sorry that it took longer than expected to change your tires and for not offering you additional transportation. During our tire changeover season, we sometimes experience some challenges and bottlenecks that can lead to delayed times in our service department. While this is not acceptable, it is something that does occur. I would also like to apologize for not communicating better with this delay. I apologize for the inconvenience this caused and look forward to earning your five stars moving forward. Thank you, Todd Christian - Service Manager - 802-776-6000 (ext. 2129)

May 04, 2022 -

petermgall responded

Thank you Todd. I appreciate the follow up.

April 27, 2022

love the service, attentive, polite, smilin, which is always nice to see, and first thing in the morning lol good job guys, ty! More

by pennyfrmvt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
alex
Apr 27, 2022 -

Alderman's Toyota responded

Thank you for this excellent review! We appreciate your kind words about the Alderman’s Toyota team. See you next time!

April 26, 2022

I’ve been coming here for 10 years or more. Both the Sales and Service departments are very professional and courteous. It’s a pleasure doing business with Alderman’s Toyota. More

by Shanegingras
Recommend Dealer
Yes
Employees Worked With
Service desk - forgot his name.
Apr 26, 2022 -

Alderman's Toyota responded

Thank you, for your years of business at Alderman’s Toyota! We are proud to have you as a valued customer and look forward to ten more years. See you soon!

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