Alderman's Toyota

Inquired about airbag recall Myself and my wife have spent $80,000 on our 2 Toyota vehicles at Alderman's. My 2002 Sequoia is on the recall list for passenger airbag replacement. Myself and my wife have spent $80,000 on our 2 Toyota vehicles at Alderman's. My 2002 Sequoia is on the recall list for passenger airbag replacement. Called the service dept. to ask about the recall and was curtly dismissed by employee Elizabeth "0nly vehicles in southern high humidity states are being scheduled for airbag replacement." Period. Hang-up on me. Okay so I called another dealership in Vermont. The Customer Service rep there took my VIN number, looked it up on the computer and said it is indeed part of the recall and I should expect a letter from Toyota. Quite helpful, and I am not a customer there, but may be if Alderman's doesn't show some appreciation for their long-term loyal customers. More

I feel duped Went for a 60,000 mile check up with a squealing fan belt and, check engine light on, and red airbag light on. The service desk staff was very kind an Went for a 60,000 mile check up with a squealing fan belt and, check engine light on, and red airbag light on. The service desk staff was very kind and helpful. However, I left the garage with my fan belt still squealing, my check engine light off (thanks!) and red airbag light still on. I called the service department and was told they "saved me $150" by tightening my fan belt and that if I wanted my fan belt to stop squealing I would need to come back and pay the hourly service rate in addition to the fan belt charge. I'm sorry, I paid $250 for this 60,000 mile check up. As far as I can see I got my tires rotated and an oil change. I would be fine paying for the fan belt (quoted to me by my mechanic later at $28.00) but I have, in my view, already paid for the service. Apparently, my car will also not pass inspection with the airbag light on - an issue which they never even addressed! I'll say that when I came in, I was impressed by the customer service and that gigantic indoor garage. However, after them trying to sell me $400 brakes I didn't really need, and not fixing the obvious, I feel really duped. I will not go back. I have gotten over being impressed by the surface illusions. More

Alderman’s Toyota commitment to customer service permeates every aspect of dealership, setting them apart from the competition. I asked several dealers in Vermont, New Hampshire and Massachusetts fo permeates every aspect of dealership, setting them apart from the competition. I asked several dealers in Vermont, New Hampshire and Massachusetts for a price on a very specific vehicle that had to be special ordered. Each of the other dealers tried to either get me to agree to a vehicle that I didn’t want or tell me my request was impossible. Stacy Alderman said that not only could she get the vehicle, but that she would beat the lowest price I received. What the other dealers struggled with for days, Stacy accomplished with two emails. As a testament to my experience with Stacy and willingness to pay for the best, I purposely did not take her up on her offer to beat the lowest price I received. At delivery, I worked with Kyle Sheridan, who patiently answered all of my questions and walked me through each and every detail of my new car. He was incredibly knowledgeable and efficient, and wanted to make sure that I was completely satisfied with my new purchase before I drove off of the lot. Based on my experience, I would gladly work with the Alderman’s Toyota team again because of the dealership’s high caliber employees and commitment to customer satisfaction. More

We stopped into this dealership to ask what their pricing was on used tacomas. They were initially very affable and helpful. However once we figured out that a used Tacoma was simply out of our price range t was on used tacomas. They were initially very affable and helpful. However once we figured out that a used Tacoma was simply out of our price range the salesman became indignant and insistent that because we were there and the vehicle in question had a good turning radius we "had to do business". After refusing our polite hints that we were in over our head and simply wanted to leave they insulted us by offering us $1800 less a $300 "reconditioning fee" for a car that Kelly Blue Book gives a $4600 trade in value. They were so insistent that we had to walk out of the dealership while the salesman insisted on getting "better numbers". Though they may be able to pressure some people into assuming a car payment that extends them beyond their means on an abused vehicle that they aren't sure they want, I was not about to become that sucker. Alderman will certainly not be receiving any of my business in the future, despite the solar panels on their roof. More

I bought my Prius from Alderman's in September of 2009, and have had it serviced here ever since. The service staff is friendly, most helpful and prompt. They give me rides to and from the center while m and have had it serviced here ever since. The service staff is friendly, most helpful and prompt. They give me rides to and from the center while my car is in the shop, which is very convenient. They communicate everything very clearly and don't move forward without my approval. I am very satisfied with my experience at Alderman's and recommend it very highly. More

My wife & I had a deal with the salesman and the manager, however the owner Phil Alderman cancelled the deal. We won't go back to any of his dealership's in Rutland. manager, however the owner Phil Alderman cancelled the deal. We won't go back to any of his dealership's in Rutland. More

Brought truck in to be serviced under wrap extra warranty. During the time there, I wanted to trade truck in for a new truck. The value of the truck is approx $16k and I owe $6K. I have excellent warranty. During the time there, I wanted to trade truck in for a new truck. The value of the truck is approx $16k and I owe $6K. I have excellent credit. After spending 3 hours with the salesperson thinking I was being treated fairly, he throws 6.5% at me with about $14k trade in and nothing off the new truck. I was absolutely disgusted. Then, I went to get my truck and they could not find the paperwork. After waiting a while for the paperwork to be found, I realized they were charging me for everything that was included in the warranty. I mentioned it and they said I didn't have the extra warranty. I showed them my card, but also showed them that the work order DIRECTLY MENTIONED EXTRA WARRANTY. After spending the worthless afternoon in the sales room, I believed the service department knew I had the warranty and thought maybe I would not notice the extra charges. My entire family and extended family have all bought cars from Alderman Toyota. Not one of us will ever go there again for a car. More

The overall experience was excellent. We told AJ exactly what we wanted and how much we could afford. He provided options and answered every conceivable question. When it was time to finalize things Joe was what we wanted and how much we could afford. He provided options and answered every conceivable question. When it was time to finalize things Joe was extremely efficient and went the "extra mile" to make everything possible and acceptable to all concerned. In short, within 1 1/2 hours we were in a new, licensed, registered and insured vehicle, all handled by a friendly, cooperative and extremely competent, professional staff. I believe they have made new customers for life. More

A huge thank you to A.J. Magro, Joe Phillips, Kristyn Hennessey & everyone else at Alderman's Toyota in Rutland VT . You guys are the best, I really appreciate everything you did for us. You guys made ou Hennessey & everyone else at Alderman's Toyota in Rutland VT . You guys are the best, I really appreciate everything you did for us. You guys made our truck shopping a pleasure. Not to pushy and willing to work with us and our needs. I would highly recommend you to family and friends! From the first minute we stepped foot on your lot, you were all so friendly and willing to listen to our needs! Something that doesn't happen all the time, it made our experience a happier one! Thanks again :) More

A huge thank you to A.J. Magro and everyone at Alderman's Toyota in Rutland VT (Joe Ferrara for making the financial aspect as easy as AJ promised, Dan and Don for safely delivering my new car, and everyone Toyota in Rutland VT (Joe Ferrara for making the financial aspect as easy as AJ promised, Dan and Don for safely delivering my new car, and everyone behind the scenes too). You guys are the best, I really appreciate everything you did for me. You guys made car shopping a pleasure. AJ clearly wanted me to buy a certified toyota, but... I'm a honda girl at heart. AJ made his preference clear, wasn't pushy, or demanding, and was supportive of my decision to go with a honda civic instead. He was helpful and polite, and went out of his way to bend over backwards for me. Joe Ferrara was also a perfect gentleman, he kindly and clearly gave me great advice and helped me to make an informed decision without being pushy or forceful. He explained my options to me and answered all of my questions. I had, by far, the best car shopping experience at Alderman's Toyota, they made me feel like family, and I wouldn't dream of buying a car anywhere else. I highly recommend them to all my friends and family. More