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Alderman's Toyota
Rutland, VT
343 Reviews
Alderman's Toyota located in Rutland is proud to be one of the premier dealerships in Vermont. From the moment you walk into our service department, you'll see that our commitment to Customer Service is second to none. We strive to make every visit to Alderman's Toyota an excellent one - for the life of your vehicle, whether for sales, finance, service, parts, or a visit to our brand-new, state of the art car wash.
We are proud to serve customers in Rutland, Killington, Manchester, Middlebury, White River Junction, & Woodstock, VT as well as Whitehall, NY. We are also conveniently located right down the street from the junction of Route 4 & Route 7!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 343 reviews
July 18, 2007
I called to say I was coming to buy a certain Toyota Tacoma ( I knew stock number and had told Mr. Kelly that I would be there at 4:30 PM. I called at 4:15 PM and told him I was on my way. When I got t Tacoma ( I knew stock number and had told Mr. Kelly that I would be there at 4:30 PM. I called at 4:15 PM and told him I was on my way. When I got to the dealership ( a one hour drive) he told me the car was sold yesterday. He had no mare of the model I was looking for. Wasted a half day and half a tank of gas. He should have told me when I called. BUSH LEAGUE !!! More
by MIKEWILSON
Employees Worked With
Earl Kelly
July 09, 2007
Honest and down to earth. Friendly and very sincere. Called us after the sale and remember's us when we visit. How can you complain about a home grown dealer like this. Called us after the sale and remember's us when we visit. How can you complain about a home grown dealer like this. More
by coffee
Employees Worked With
Internet Sales Manager
January 23, 2007
They want to skimp and get by with what they can. They have the market cornered in this area and they know it. Service Manager actually yelled at me for the shoddy work they did on my car. I paid for a have the market cornered in this area and they know it. Service Manager actually yelled at me for the shoddy work they did on my car. I paid for a extra inside and outside protectant and when my inside was not protected and I questioned them they mistakenly claimed to not have mixed the formula right due the manufacturer GIVING them the wrong formula.....how many others out there have paid for a product and do not know this....I asked... so you are going to redo my whole interior right? NO! Why would I we are just going to do the seats! iTHis is the reply I received. .... PLUS, numerous other things have gone wrong with my car and they are unwilling to claim responsibility and I have less than 2000 miles on my BRAND NEW CAR! After talking with several other public locals they too say have expressed the will travel out of town NOT to have to deal with this dealership. Oh how I wish I could take it all back now and have gone somewhere else. Sad thing my salesman was wonderful, not pushy, nice but now that I have problems and I am questioning their customer service they are rude and condensending! I could go on and on. OH and my vehicle received a crack at 570 some odd miles and then another and they told me to call the 1800 number to complain to the manufacturer... It was out of their hands and Mr. Alderman had stated "He didnt want no part of dealing with that issue!" How is that for customer service? More
by alphamom
Employees Worked With
Bob & Mr. Alderman
