Alderman's Toyota

My wife & I had a deal with the salesman and the manager, however the owner Phil Alderman cancelled the deal. We won't go back to any of his dealership's in Rutland. manager, however the owner Phil Alderman cancelled the deal. We won't go back to any of his dealership's in Rutland. More

Brought truck in to be serviced under wrap extra warranty. During the time there, I wanted to trade truck in for a new truck. The value of the truck is approx $16k and I owe $6K. I have excellent warranty. During the time there, I wanted to trade truck in for a new truck. The value of the truck is approx $16k and I owe $6K. I have excellent credit. After spending 3 hours with the salesperson thinking I was being treated fairly, he throws 6.5% at me with about $14k trade in and nothing off the new truck. I was absolutely disgusted. Then, I went to get my truck and they could not find the paperwork. After waiting a while for the paperwork to be found, I realized they were charging me for everything that was included in the warranty. I mentioned it and they said I didn't have the extra warranty. I showed them my card, but also showed them that the work order DIRECTLY MENTIONED EXTRA WARRANTY. After spending the worthless afternoon in the sales room, I believed the service department knew I had the warranty and thought maybe I would not notice the extra charges. My entire family and extended family have all bought cars from Alderman Toyota. Not one of us will ever go there again for a car. More

The overall experience was excellent. We told AJ exactly what we wanted and how much we could afford. He provided options and answered every conceivable question. When it was time to finalize things Joe was what we wanted and how much we could afford. He provided options and answered every conceivable question. When it was time to finalize things Joe was extremely efficient and went the "extra mile" to make everything possible and acceptable to all concerned. In short, within 1 1/2 hours we were in a new, licensed, registered and insured vehicle, all handled by a friendly, cooperative and extremely competent, professional staff. I believe they have made new customers for life. More

A huge thank you to A.J. Magro, Joe Phillips, Kristyn Hennessey & everyone else at Alderman's Toyota in Rutland VT . You guys are the best, I really appreciate everything you did for us. You guys made ou Hennessey & everyone else at Alderman's Toyota in Rutland VT . You guys are the best, I really appreciate everything you did for us. You guys made our truck shopping a pleasure. Not to pushy and willing to work with us and our needs. I would highly recommend you to family and friends! From the first minute we stepped foot on your lot, you were all so friendly and willing to listen to our needs! Something that doesn't happen all the time, it made our experience a happier one! Thanks again :) More

A huge thank you to A.J. Magro and everyone at Alderman's Toyota in Rutland VT (Joe Ferrara for making the financial aspect as easy as AJ promised, Dan and Don for safely delivering my new car, and everyone Toyota in Rutland VT (Joe Ferrara for making the financial aspect as easy as AJ promised, Dan and Don for safely delivering my new car, and everyone behind the scenes too). You guys are the best, I really appreciate everything you did for me. You guys made car shopping a pleasure. AJ clearly wanted me to buy a certified toyota, but... I'm a honda girl at heart. AJ made his preference clear, wasn't pushy, or demanding, and was supportive of my decision to go with a honda civic instead. He was helpful and polite, and went out of his way to bend over backwards for me. Joe Ferrara was also a perfect gentleman, he kindly and clearly gave me great advice and helped me to make an informed decision without being pushy or forceful. He explained my options to me and answered all of my questions. I had, by far, the best car shopping experience at Alderman's Toyota, they made me feel like family, and I wouldn't dream of buying a car anywhere else. I highly recommend them to all my friends and family. More

I went to Alderman's to buy my first car, I took my boyfriends Mom to help me. I had already communicated through email with AJ for a few days: telling him the kind of car i wanted, the price range i w boyfriends Mom to help me. I had already communicated through email with AJ for a few days: telling him the kind of car i wanted, the price range i was in, the fact that i didn't have a cosigner, that i had no money to put down and that i wanted to lease. When we got to the dealership we first took out a scion tc to test drive, then took a corolla. when we started talking numbers he didn't take into consideration anything that i told him. payment started out at over $500 and $500 down. After i told him i couldn't afford that the payment went down to $240 and a $500 rebate. Again i told him i couldn't afford that and it turned into a $450 rebate and still more money then i could afford. when my boyfriends mom had some input into the price AJ got very defensive and told us that there was nothing more he could do about the price. when we were ready to walk out he brought out the finance manager who spoke to me like i was a child. telling me that he does this all day and that "people who think they are experts" meaning my boyfriends mom didn't know what they were talking about. at this point he continued with questions about my situation. leading me to believe that AJ had not told him that i didn't have a cosigner, i had no money down and that i had a set limit for monthly payment. i was insulted not only with the way he talked to me but the way he talked about my boyfriends mom. once we started questioning him he got defensive. when we did finally walk out he didn't even shake my hand, he grabbed his jacket and left. he passed us in the parking lot on the way out and he acted as if he didn't even know us. i will never go back to alderman's and i will never recommend them to anyone looking to buy a car. AJ would say that we wasted 2 hours of his time but he wasted my time by not listening to a thing that i said More

Rodney was fair and open and relaxed. He offered me information and also to stay after the closing hours. When I went to pick up my "new" (pre-owned) Prius he came in on his day off to see that I had information and also to stay after the closing hours. When I went to pick up my "new" (pre-owned) Prius he came in on his day off to see that I had all that I needed. Joe (filling in for Joe Ferrara) was also very pleasant and polite and helpful in completing the paperwork. I would definitely recommend this dealership to anyone! More

It is a wonderful place to buy a car and the service department is great. Everyone is so helpful and nice to work with even the girls in the office where you pay your bill. I would never go anywhere els department is great. Everyone is so helpful and nice to work with even the girls in the office where you pay your bill. I would never go anywhere else.I would recomend this dealership and have already. More

A GREAT EXPERIENCE...HIGHLY RECOMMEND THE DEALERSHIP. GOT A FRIEND TO BUY A CAR THERE TOO!! THIS IS MY FIFTH CAR FROM THE DEALERSHIP. THEY HAVE GREAT SALES PEOPLE, FINANCIAL GUYS AND SERVICE DEPARTMENT. GOT A FRIEND TO BUY A CAR THERE TOO!! THIS IS MY FIFTH CAR FROM THE DEALERSHIP. THEY HAVE GREAT SALES PEOPLE, FINANCIAL GUYS AND SERVICE DEPARTMENT. WOULDN'T GO ANYWHERE ELSE. THEY ARE FRIENDLY, AND LOCAL. More

I experienced my first car purchase through Alderman's toyota. They worked together as a team to make it a very smooth transaction, which made me feel very comfortable making the purchase. I love my car a toyota. They worked together as a team to make it a very smooth transaction, which made me feel very comfortable making the purchase. I love my car and will definitely return to Alderman's for my next car purchase. More