Alderman's Toyota
Rutland, VT
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 343 reviews
Good service I use the Service Center appointment site,picked the date and time for my service, arrived at the appointed time , was treated well and was out in a j I use the Service Center appointment site,picked the date and time for my service, arrived at the appointed time , was treated well and was out in a jiffy. Have been using Alderman's for close to 10 years and have never been disappointed. More
Good Service This is my second Toyota that I had service at Alderman's. I have found that the service has been top notch. The service area is always spotless, the This is my second Toyota that I had service at Alderman's. I have found that the service has been top notch. The service area is always spotless, the service advisers explain in detail any repairs needed. Looking forward to my next Toyota from Alderman's. More
Like a good neighbor....... My bride from Canada and I had our 02 Corolla serviced at Aldermans Toyota on Jan. 2nd and these guys were the best. Steve Burke was honest about our My bride from Canada and I had our 02 Corolla serviced at Aldermans Toyota on Jan. 2nd and these guys were the best. Steve Burke was honest about our exhaust problem and gave us a referral and Robert Atkinson is still the old school service manager he has always been. The service dept. at Aldermans has always been their bread and butter and they proved it again this time. Canadien dealerships could learn a lot from Aldermans, eh? John Yates More
Unprofessional, Overpriced, Deceptive and Cheating Ok, so I bought my Toyota Scion XB from Alderman back in 2006. The buying experience was terrific. I then sent my husband in who bought a Toyota Tac Ok, so I bought my Toyota Scion XB from Alderman back in 2006. The buying experience was terrific. I then sent my husband in who bought a Toyota Tacoma. I then sent my parents in who bought a Toyota Highlander. I purchased the additional warranty for what I was told would be an extra 6 years. So, I figured I was covered for at least 9 years. After about just under 6 years (thereabout), of course the car starts having trouble. I called the Service Department and ASKED THEM HOW MUCH TIME I HAD LEFT ON MY WARRANTY. I was told that my warranty was up in September. Ok, so I made an appointment prior to my warranty being up. I went in and told them all that was wrong with the car. After waiting about an hour and 45 minutes, a guy came out to tell me that my warranty had actually run out a few days ago and that the repairs were necessary and would cost about $1,200. I was in shock. I explained what I was told on the phone, but they refused to help at all. I took my car back and went to my husbands mechanic. He fixed me up beautifully about $375 later. Everything fixed, everything working. Needless to say, my sister needed a car and she went elsewhere. We will never buy another car at Alderman nor should anyone ever use their service department. They are deceptive, ridiculously expensive and out to only fleece its loyal customers. More
Deceptive, dishonest, Overpriced So, similar experience as my wife. I called to make an appointment with the service dept as I knew my extra wrap around warranty was about to expire. So, similar experience as my wife. I called to make an appointment with the service dept as I knew my extra wrap around warranty was about to expire. When I called, they looked me up, saw my car in their computer and made an appointment for me. I went in and told them there was a squeaky belt and some other issues that needed to be addressed. After waiting awhile, they came out and told me my warranty had already expired. (Keep in mind they knew this when I was on the phone with them but chose to not tell me so they could get me in there). Then they told me that I had TWO BROKEN LUG NUTS AFTER THEY MESSED WITH MY TIRES. They told me that they did not break the lug nuts and must have been the last person that changed tires for me. They then told me how dangerous it was to drive with the broken lug nuts and they would fix them for $165!!!! Online, the lug nuts are about $8. I took my car back, promptly took the car to my mechanic who fixed the lug nuts for $25. They broke the lug nuts and ACTUALLY LET ME DRIVE AWAY like that. So many of my family have bought cars here, but none of us will EVER, EVER make that mistake again. Oh, yeah - forgot about the recalls. I called to have the recalls fixed and was told that they didn't have the parts (a couple of bolts for the first recall). As to the frame recall, they said they wouldn't ever look at it until next summer. As to the seatbelts, they let me leave with the broken lug nuts and the recalled seatbelts. So much for caring about your customers. I called Toyota in Bennington and they were SO nice. They said the parts were only a few bolts and please come in - they would take care of it right away. Guess who gets my business next? More
Inquired about airbag recall Myself and my wife have spent $80,000 on our 2 Toyota vehicles at Alderman's. My 2002 Sequoia is on the recall list for passenger airbag replacement. Myself and my wife have spent $80,000 on our 2 Toyota vehicles at Alderman's. My 2002 Sequoia is on the recall list for passenger airbag replacement. Called the service dept. to ask about the recall and was curtly dismissed by employee Elizabeth "0nly vehicles in southern high humidity states are being scheduled for airbag replacement." Period. Hang-up on me. Okay so I called another dealership in Vermont. The Customer Service rep there took my VIN number, looked it up on the computer and said it is indeed part of the recall and I should expect a letter from Toyota. Quite helpful, and I am not a customer there, but may be if Alderman's doesn't show some appreciation for their long-term loyal customers. More
I feel duped Went for a 60,000 mile check up with a squealing fan belt and, check engine light on, and red airbag light on. The service desk staff was very kind an Went for a 60,000 mile check up with a squealing fan belt and, check engine light on, and red airbag light on. The service desk staff was very kind and helpful. However, I left the garage with my fan belt still squealing, my check engine light off (thanks!) and red airbag light still on. I called the service department and was told they "saved me $150" by tightening my fan belt and that if I wanted my fan belt to stop squealing I would need to come back and pay the hourly service rate in addition to the fan belt charge. I'm sorry, I paid $250 for this 60,000 mile check up. As far as I can see I got my tires rotated and an oil change. I would be fine paying for the fan belt (quoted to me by my mechanic later at $28.00) but I have, in my view, already paid for the service. Apparently, my car will also not pass inspection with the airbag light on - an issue which they never even addressed! I'll say that when I came in, I was impressed by the customer service and that gigantic indoor garage. However, after them trying to sell me $400 brakes I didn't really need, and not fixing the obvious, I feel really duped. I will not go back. I have gotten over being impressed by the surface illusions. More
Alderman’s Toyota commitment to customer service permeates every aspect of dealership, setting them apart from the competition. I asked several dealers in Vermont, New Hampshire and Massachusetts fo permeates every aspect of dealership, setting them apart from the competition. I asked several dealers in Vermont, New Hampshire and Massachusetts for a price on a very specific vehicle that had to be special ordered. Each of the other dealers tried to either get me to agree to a vehicle that I didn’t want or tell me my request was impossible. Stacy Alderman said that not only could she get the vehicle, but that she would beat the lowest price I received. What the other dealers struggled with for days, Stacy accomplished with two emails. As a testament to my experience with Stacy and willingness to pay for the best, I purposely did not take her up on her offer to beat the lowest price I received. At delivery, I worked with Kyle Sheridan, who patiently answered all of my questions and walked me through each and every detail of my new car. He was incredibly knowledgeable and efficient, and wanted to make sure that I was completely satisfied with my new purchase before I drove off of the lot. Based on my experience, I would gladly work with the Alderman’s Toyota team again because of the dealership’s high caliber employees and commitment to customer satisfaction. More
We stopped into this dealership to ask what their pricing was on used tacomas. They were initially very affable and helpful. However once we figured out that a used Tacoma was simply out of our price range t was on used tacomas. They were initially very affable and helpful. However once we figured out that a used Tacoma was simply out of our price range the salesman became indignant and insistent that because we were there and the vehicle in question had a good turning radius we "had to do business". After refusing our polite hints that we were in over our head and simply wanted to leave they insulted us by offering us $1800 less a $300 "reconditioning fee" for a car that Kelly Blue Book gives a $4600 trade in value. They were so insistent that we had to walk out of the dealership while the salesman insisted on getting "better numbers". Though they may be able to pressure some people into assuming a car payment that extends them beyond their means on an abused vehicle that they aren't sure they want, I was not about to become that sucker. Alderman will certainly not be receiving any of my business in the future, despite the solar panels on their roof. More
I bought my Prius from Alderman's in September of 2009, and have had it serviced here ever since. The service staff is friendly, most helpful and prompt. They give me rides to and from the center while m and have had it serviced here ever since. The service staff is friendly, most helpful and prompt. They give me rides to and from the center while my car is in the shop, which is very convenient. They communicate everything very clearly and don't move forward without my approval. I am very satisfied with my experience at Alderman's and recommend it very highly. More