Alderman's Toyota

We called and was able to get a same day service appointment. Rep was courteous and professional. She even saved us money on our next visit. appointment. Rep was courteous and professional. She even saved us money on our next visit. More

Service was done quickly and efficiently. I’m always greeted in a friendly way and served with courtesy. greeted in a friendly way and served with courtesy. More

Great service. Got me in for a relatively easy bumper repair at the body shop ahead of schedule, did great work, and coordinated some other maintenance with the service department. repair at the body shop ahead of schedule, did great work, and coordinated some other maintenance with the service department. More

I had my worst experience with them for the first time. This is what happened and what didn’t. I believe I have a 25,000 warranty and when I showed up for my 20,000 mile service I had to pay. My car hasn’t This is what happened and what didn’t. I believe I have a 25,000 warranty and when I showed up for my 20,000 mile service I had to pay. My car hasn’t reached 9000 miles. No one advised me of the charge until I got there! The representative kept trying to upsell me, all the while.confusing me. She also did me a “favor” and had them clean the drivers seat. The seat was wet! Unfortunately, I didn’t think to check that before I sat down. She also did not put a mask on even though I was wearing one. The car wash wasn’t working, As I sat waiting for the gate to open, the technician informed me it was a new system, I overheard a man saying “this is a good time for a training session”. I was told to come the next day ( I live 30 miles away). The technician was very nice. Question, do I need an oil change at 3 months? I was told the oil was good for 10,000 miles. Should a new car with 9000 miles need new wipers? Should they have called me back when I wanted rain guards put on? The first time I called they hadn’t been manufactured yet and the second time they didn’t have any in stock yet. I gave up calling. Should a service representative put a mask on when the customer is wearing one? Is anyone reading this? Please call me at 518-791-1398. Thank you! More

Their service is very good, meaning the people are polite and helpful. The shuttle is a wonderful benefit when I need to get to my office. and helpful. The shuttle is a wonderful benefit when I need to get to my office. More

Clean personal friendly staff everyone seemed to be busy and were ready to explain or answer any questions or situations very efficient and we in and out in 1and one half hours nice and were ready to explain or answer any questions or situations very efficient and we in and out in 1and one half hours nice More

Cheyenne was service rep-great service.came in for inspection- needed new rotors at 14,000 miles. inspection- needed new rotors at 14,000 miles. More

I felt my car was in good hands....the staff was excellent and were able to keep me informed of the RAV 4....my RAV 4 is in great condition excellent and were able to keep me informed of the RAV 4....my RAV 4 is in great condition More

Toyota should have notified me that my care needed a firmware update..dealership is ok firmware update..dealership is ok More

I received very fast and courteous service! Very happy with Aldermans. with Aldermans. More