Alderman's Toyota

Recently brought my tundra in for 80k service and specifically asked if they could please free up the lock on my tailgate. They did not and said they forgot. So as I’m ready to leave the Service pers specifically asked if they could please free up the lock on my tailgate. They did not and said they forgot. So as I’m ready to leave the Service person asked a mechanic to look at it and he sprayed with lube and tried to free up with no success. They told me they would “look into it”. I asked how they’re planning on doing that when I drive away. They said it may need to be replaced. How do they know that if they never exposed the mechanism. This is POOR service. More

The service department is generally well run. The digital reservation and appointment confirmation system is extremely efficient. Appointments are timely. reservation and appointment confirmation system is extremely efficient. Appointments are timely. More

Prompt. Explained everything. Attention to detail. Same tech did all the requested work. Complimentary car wash tech did all the requested work. Complimentary car wash More

All the staff are always pleasant and welcoming. Steve was friendly, courteous and VERY efficient. You are blessed to have them as part of your team. Carol Kubler, the woman who sold me the car always mak was friendly, courteous and VERY efficient. You are blessed to have them as part of your team. Carol Kubler, the woman who sold me the car always makes sure to come over and say hello. She goes above and beyond the call of duty. She’s a real gem! More

The customer service agent, Roseanne, made what could have been a traumatic experience quite bearable. She eased my angst. Furthermore, the service techs communicated what needed to be done to my insuran have been a traumatic experience quite bearable. She eased my angst. Furthermore, the service techs communicated what needed to be done to my insurance agent in such a manner as to make the repairs flow smoothly. I’d recommend Alderman’s to anyone looking for a new or used car based on this service alone. And, I’ve been doing business with Alderman’s for a long time. I sincerely thank all of their team. More

It is easy to get an appointment. They review the service they are going to perform. They always provide an accurate estimate of the costs of the service. they are going to perform. They always provide an accurate estimate of the costs of the service. More

Great overall. They did not fix today’s problem. I wanted my locks reset today. wanted my locks reset today. More

Fast & professional; I stoped to get my car inspected & it was done within a few minutes. it was done within a few minutes. More

Roseann is a wonderful well thought of customer service person. She is the best! Always takes care of needs in a professional manner. person. She is the best! Always takes care of needs in a professional manner. More

In and out and job done nicely. Beth helped me…knowledgeable and nice and very overall helpful me…knowledgeable and nice and very overall helpful More