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Alderman Automotive - Service Center

Fishers, IN

4.2
50 Reviews

50 Reviews of Alderman Automotive - Service Center

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May 06, 2024

Transmission replacement was done correctly, efficiently, and quickly. Service was outstanding, and at a reasonable cost (I was quoted by a number of shops). I'd gladly go back to them and highly recommend t More

by alamo1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024

Made an appointment in advance for an oil change and brake inspection, they had my car for 9 hours and as soon as I drove off the lot a “brake pad” light came on and it cost me $300. The manager said he More

by kkirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Joseph
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : matt, adam
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April 29, 2024

This company is rude and doesn’t tell the full truth watch out when buying a car from this place More

by anthonysmash26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erick Bradford
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Apr 29, 2024 -

Alderman Automotive responded

Anthony Manifold, you called our service department about a lost key. You authorized your vehicle to be towed here so we could get a key cut. After normal business hours you came and picked up your vehicle. We then had to look at suing you for your service bill. As a customer you did not tell the truth in your review not the dealer.

April 24, 2024

Sold us a crappy car, told us false information, and failed to report a plethora of damage. Then refused to work on it… More

by Journeewoodley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Wilcox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Gregory
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Joseph
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Alderman Automotive responded

We did not sell you a "crappy' car. It is a very nice car. Where ever you parked it, a vermin climbed into the engine bay and chewed on your electrical wiring, this all happening after you purchased it. How is that the dealerships fault? We did not refuse any work. Because of the existent of the damage by the vermin we referred you to the Audi service department to assist. What did we falsify and what did we fail to report to you?

April 01, 2024

Appreciated the cleanliness of the facility and the amenities. Oil change and tire rotation were timely and a reasonable price. More

by Daryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 15, 2024

I appreciate the service team’s integrity and honesty about the work needing to be done, or not. More

by kimnettal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 14, 2024

Thank you for your service. Waiting area was clean . Price for oil change cost less than other shops is the reason I decided to try this shop More

by Shari_Atkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 13, 2024

Great facility! !! Excellent Communication. They kept me informed regarding my repairs!!! Prompt turn around time… More

by INDYMOTORSDIRECT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 13, 2024

Friendly good attitude good attention good place to buy a car they help out on what you want More

by tovar_heriberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 12, 2024

Pleasant experience hard being a woman dealing with car maintenance but the dealership was pleasant and prompt and at this time im satisfied with the level of service and repair. Adam took over my issues a More

by SARA.ZIDAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Joseph
4.0
This rating includes all reviews, with more weight given to recent reviews.
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