Albany Subaru - Service Center

Express oil change completed in about an hour and fluids filled and 24 point check done. filled and 24 point check done. More

While the service team was efficient and attentive, I couldn't help but feel that the cost of parts was somewhat excessive. It's great to have a warranty that covers the replacement, but I believe that t couldn't help but feel that the cost of parts was somewhat excessive. It's great to have a warranty that covers the replacement, but I believe that the dealership could do a better job of being transparent about pricing and perhaps offering more competitive rates for parts and services. The overall experience was positive, and the staff was knowledgeable and friendly. They took the time to explain the issue with my vehicle and the necessary steps to fix it. However, if Albany Subaru could reconsider their pricing strategy, it would enhance the customer experience even further. In conclusion, I would recommend Albany Subaru for their quick service and professionalism, but I would advise potential customers to be aware of the costs associated with parts and services. A little more fairness in pricing could easily make them a five-star dealership in my book! More

I was able to quickly get an appointment. Service was timely.It was a good experience. Service was timely.It was a good experience. More

Great company with excellent service, clear explanation of planned procedures, well organized expectation of completion and a summary discussion, both written and verbal about the findings. of planned procedures, well organized expectation of completion and a summary discussion, both written and verbal about the findings. More

This is going to be a mixed review. I was promptly greeted by a service representative as I drove my car in. Victoria was also there to greet me. I stated that I had already changed I was promptly greeted by a service representative as I drove my car in. Victoria was also there to greet me. I stated that I had already changed the engine air filter and cabin pollen filter. I brought in an engine oil filter and compression ring that I had purchased from your parts department. (more on that later). The service write up was estimated to be $218. I also provided a dealership coupon for service price reduction. Please note that my car had 4,768 miles when I brough it in. I believed that the price was high for the limited amount of work that would be performed, give that I had performed some of the work myself, brought in the primary replacement parts, and the limited miles on the car. I did not complain to Victoria, however. I was called in a timely manner when the car was ready. Service was performed that included the oil and filter change, tire rotation, disc brake measurements, and wiper fluid added. The service appeared to be done well. There was a discount applied that reduced the price to $190. (my coupon??). The price seemed excessive for the minor amount of work performed. I appreciate the need to buy supplies, pay staff a good wage, maintain the service area, and to make a profit. Still seemed high to me. Will likely do the oil change myself next time. I recommend working with Victoria. More

My first experience with Albany Subaru service and I was very pleased. Explained everything, very timely, and completed the requested work on time. very pleased. Explained everything, very timely, and completed the requested work on time. More

Good service but overpriced for simple service. Essiantly an oil change and tire rotation is over $200. Essiantly an oil change and tire rotation is over $200. More

Gracias fue en cervicio rapido y eficiente lo que no me gusti Esque avrieron mi guantera como buscando algo gusti Esque avrieron mi guantera como buscando algo More

I just had my first oil change/inspection on a "new "used" Forester that I bought from you in June. Everything went great. In and out in 90 mins. James Madison was the perfect balance between profess "used" Forester that I bought from you in June. Everything went great. In and out in 90 mins. James Madison was the perfect balance between professional and friendly, and paid attention to all my concerns. I'm an Albany Sube fan for at least two decades and appreciate the humanity and kindness of your operation. More

This is my 2nd exceptional car buying experience at Albany Subaru and it won’t be my last. I am and will continue to be a loyal customer. They ensure the entire experience is enjoyable and easy. Albany Subaru and it won’t be my last. I am and will continue to be a loyal customer. They ensure the entire experience is enjoyable and easy. More