Albany Subaru - Service Center

Easy to make appointment online. Warming welcome and gave detail about the service what was needed. Good communication and listening to my concerns. Good big waiting room with coffee Warming welcome and gave detail about the service what was needed. Good communication and listening to my concerns. Good big waiting room with coffee and some snack. The whole shop is well organized and clean. More

I give the service department the highest rating for all the rating categories listed below. I highly recommend this Subaru service center! the rating categories listed below. I highly recommend this Subaru service center! More

Honored my warranty, fast service, called to check on more work needed, good driver services. more work needed, good driver services. More

The faulty Infotainment system was replaced under warranty. Both drop-off and pickup were a breeze and the loaner car was great. warranty. Both drop-off and pickup were a breeze and the loaner car was great. More

Very good express service. Advisor was very helpful and informative. Through job explaining the service work and inspection. Unfortunately I did not catch the advisor’s name Advisor was very helpful and informative. Through job explaining the service work and inspection. Unfortunately I did not catch the advisor’s name as the service center was experiencing computer and WiFi problems. More

Prompt service; express service was on time; comfortable waiting area; my usual service rep not on duty (Peggy) but Jay was thorough and helpful; was able to set appt via phone but had to make numerous call waiting area; my usual service rep not on duty (Peggy) but Jay was thorough and helpful; was able to set appt via phone but had to make numerous call attempts as I was put on hold too long and hung up; when I did reach service rep on phone at time of setting appt, my wait was less that a minute and I got express service appt within the timeframe I specified. More

I appreciated the fast attention when I drove in. . The time to get my car serviced was within the 90 minute window I was given. After the service, I was clearly explained what was done to my car. It . The time to get my car serviced was within the 90 minute window I was given. After the service, I was clearly explained what was done to my car. It was fast and convenient. More

Very easy to make appointment. The staff were friendly and efficient. It was a pleasant experience. The staff were friendly and efficient. It was a pleasant experience. More

From the welcome by the technician who took my vehicle, to the smooth interaction with the service writer, the entire experience was enjoyable. My vehicle was ready within the promised timeframe, and I was to the smooth interaction with the service writer, the entire experience was enjoyable. My vehicle was ready within the promised timeframe, and I was promptly notified. Overall, I’d rate the service a 10 out of 10. More

Always pleasant, efficient, and trustworthy. And, scheduling, drop off and pick up couldn’t be easier. And, scheduling, drop off and pick up couldn’t be easier. More