Albany Subaru - Service Center

This was my the first time visiting Albany Subaru. Alan Poon provided above and beyond customer service. Will definitely visit again with my other Subaru vehicles. Alan Poon provided above and beyond customer service. Will definitely visit again with my other Subaru vehicles. More

They couldn't deal with my inoperable Starlink system, other than that it was great. other than that it was great. More

Excellent service. Honest, friendly, professional. Will definitely come back with all my service needs. Completely satisfied Honest, friendly, professional. Will definitely come back with all my service needs. Completely satisfied More

Postponed service this year due to poor server last year. Fortunate to meet Jason G, expert about car service and excellent explainer about needs to be done now and what can wait. A true professional, no dou Fortunate to meet Jason G, expert about car service and excellent explainer about needs to be done now and what can wait. A true professional, no doubt with wide range of customers each needing their own approach. OTOH: price was shock, more than double expected. Another reason you should reward Jason: I didn't just leave. ;-) More

I have a Subaru service center closer to me but I come to Albany Subaru where I'm treated like an important customer. come to Albany Subaru where I'm treated like an important customer. More

This was a big, very inconvenient failure--right after having the transmission checked & fluid changed at Albany. It sure looked like cause & effect---but very careful checking by the Service manager sho having the transmission checked & fluid changed at Albany. It sure looked like cause & effect---but very careful checking by the Service manager showed--just bad luck. And little inconvenience (because of a loaner from the dealer in Sacto, where the transmission blew. It was very carefully checked out, and the care--and ability to articulately describe it--showed its was just a manufacturing defect. That level of technical effect is very reassuring. More

Service rep Peggy continues to provide top notch professional and personal service. I’m fortunate to have my car service plans, purchased when I bought my new Forester. Dealing with Peggy and all is professional and personal service. I’m fortunate to have my car service plans, purchased when I bought my new Forester. Dealing with Peggy and all is like people of a small town knowing each other. Also my express service benefit is always as promised and on time me. More

I was kept informed via text messages of every step of the process, something I greatly appreciated. the process, something I greatly appreciated. More

Albany Subaru treated me with such kindness and I’m so grateful to them for the support. Will continue bringing my car here for servicing needs! grateful to them for the support. Will continue bringing my car here for servicing needs! More

The brakes are working; however, this payment plan is a bit fishy. I got an email from my bank stating: "You made a debit card transaction of $62.00 with SUNBIT_ALBANY_SUBARU." My bill for the brake serv bit fishy. I got an email from my bank stating: "You made a debit card transaction of $62.00 with SUNBIT_ALBANY_SUBARU." My bill for the brake service is: $506.75, which included the November special of 10% off. No Problem there, but it did not subtract the $62.00 pay to Albany Subaru before the work was completed. How do I go about getting my $62.00 owned to me. More