Albany Motorcars - Mercedes-Benz

Everyone from the repairman to front office was exceptional as to making me comfortable while waiting. They made me feel very special. Service advisor explained everything in detail and was ext exceptional as to making me comfortable while waiting. They made me feel very special. Service advisor explained everything in detail and was extremely courteous, will not hesitate on returning for future services. More

Service at the Albany Motorcars was outstanding. Service advisor was courteous and explained in detail the repair work that would be required for my visit. The repairs were completed in a timely manner and advisor was courteous and explained in detail the repair work that would be required for my visit. The repairs were completed in a timely manner and the waiting area was clean and quite. More

Purchased a new 2008 E-350 from Albany Motors with an extended warranty and the prepaid service. Two months after the purchase Albany motors tells me it was a Demo (had only 600 miles) and that Mercedes extended warranty and the prepaid service. Two months after the purchase Albany motors tells me it was a Demo (had only 600 miles) and that Mercedes would not honor the extended warranty. In addition we also found out that the warranty start date was the date they put the car in service, didn't find that out until the first service after the purchase. Additionally, the prepaid service also started from that date....which meant I paid for four years and had a little less that 2 years remaining. I did get my money back for both.....but the bottom line is I purchased a vehicle with a Mercedes Extended Warranty and the Mercedes Service Plan. I now have a vehicle without either. The quote sheet and the invoice both have the New Car box checked and not the Used or Demo that are both present. Tried the Mercedes Customer Service....they told me it was between me and the Dealership because they are independently owned and operated. This also took me over 3 months to resolve. I attempted numerous times to contact the General Manager.....he never once returned my calls. He always had the Finance guy call me. Buyer Beware when dealing with this group. NEVER AGAIN! More