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Alan Webb Mazda
Vancouver, WA
1,251 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,251 Reviews of Alan Webb Mazda
September 15, 2025
We have had our Mazda cx50 turbo for one year and 4 months. In the first three months there was a tear on the side of the drivers seat and we were told at that time it was a defect in the material and months. In the first three months there was a tear on the side of the drivers seat and we were told at that time it was a defect in the material and in fact there are 1000's of people on line with the issue. Now a year and 4 months same tear same place on the passenger side front seat. The Manager calls me and tells me that I caused that tear and it would not be covered. I told her that was xx and she told me that if I continued to cuss at her she would hang up on me. I told her she needed to learn customer service. The Service Manger then told me I had 48 hours to return the loaner car or she would start charging me 250.00 per day to my card. This is a known defect there are people all over. I am so sad because our experience in purchasing the car was so good we were planning on taking our son back up to Allan Webb to purchase his own new Mazda from them. At this point I want to trade in the car and never do business with them again. I was upset no doubt at the Manager who would not be? S he called me guns blazing because she did not want to have to pay to have that seat recovered. I paid 45k for that car and if I had known I would be treated like this I would have never bought it. The same week someone hit our car door with a shopping cart and we are in the middle of dealing with that and to be treated so poorly by a dealership I had so much respect for is really disappointing. More
by jeannieaddeanne
Employees Worked With
Colby Kubicz
June 17, 2025
Cargurus had a Toyota Highlander that checked all the boxes at a great price. Alan Webb Mazda was the dealership. Emailed and Jason Franklin, sales person, called promptly to begin dealing. Within a d boxes at a great price. Alan Webb Mazda was the dealership. Emailed and Jason Franklin, sales person, called promptly to begin dealing. Within a day, we came to an agreement, and the finance manager, CJ (Charles), sent over the appropriate paperwork, took off the Star Guard tracking device fee, and we were off to the races. In all aspects, the communication and transparancey were great. I was pre approved with a great interest rate, which cut down on negotiations. The car was already priced under KBB. I reccommend this dealership! More
by lisahobdyhorvath
Employees Worked With
CJ Seaman, Jason Franklin Jr.
June 06, 2025
They are there for YOU. Big shout out to Esme who had me leaving with the car that I went in for. Ate. Left no crumbs. Big shout out to Esme who had me leaving with the car that I went in for. Ate. Left no crumbs. More
by Steveruiz62
Employees Worked With
CJ Seaman, Omar Hidalgo, Esmeralda Ortiz
May 10, 2025
Had a great time with our sales person Terreece. She was fun and knowledgeable about the Mazda CX5. Highly recommend you ask for her help. Also, Sam Hills was a great part of the team. Great at expl She was fun and knowledgeable about the Mazda CX5. Highly recommend you ask for her help. Also, Sam Hills was a great part of the team. Great at explaining functions of the car. Smooth transaction. More
by darleneandgary73
Employees Worked With
Sam Hills, Terreece Norris
January 15, 2025
I enjoyed my care buying experience at Alan Webb. All my questions were answered quickly and honestly. Marco Garcia was a great salesman- ask for him! All my questions were answered quickly and honestly. Marco Garcia was a great salesman- ask for him! More
by jpeck12353
Employees Worked With
Marco Garcia
November 19, 2024
This dealership was so unbelievably unprofessional! !! I had a deal on another car and reached out to see if they could come in around the same price. Provided everything possible to work up numbers and !! I had a deal on another car and reached out to see if they could come in around the same price. Provided everything possible to work up numbers and they told me know problem, then after coming in they jacked the price up over 2k then what they originally quoted. They made me lose the other deal I had and then after giving in, an asking for them to only come down $400 they wouldn’t budge. I had been SO CLEAR in my communication up front that I didn’t have wiggle room and they lured me in likely just to try and pressure me into whatever amount they wanted. So unprofessional, the worst customer service. BUYER BEWARE as this dealership is not honest or willing to correct a mistake they made on their end. More
by sarah
Employees Worked With
Sam Hills, Damon McPherson
September 09, 2024
Thanks to Jason Franklin who made the car buying process easy and smooth. I was out the door with the vehicle in less than 2.5 hrs! His easy going personality, knowledge of the vehicle, and his honesty gain easy and smooth. I was out the door with the vehicle in less than 2.5 hrs! His easy going personality, knowledge of the vehicle, and his honesty gained my trust. I will definitely come back to request his customer service for my next vehicle purchase ! More
by Moniqua
Employees Worked With
Jason Franklin Jr., Fouad Mohamad
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