Alan Byer Volvo - Service Center

Always have had great service with my Volvos. Any issues were repaired the first time . Would not go to any other make car as this is the 3rd one we have bought. Any issues were repaired the first time . Would not go to any other make car as this is the 3rd one we have bought. More

Friendly Service Every time I have come into service our Volvo I have always been greeted by smiling and truly helpful service personnel. I was working with Roman on t Every time I have come into service our Volvo I have always been greeted by smiling and truly helpful service personnel. I was working with Roman on this visit and he worked well with me from dropoff to pick up. Dustin the service manager has always been helpful and made sure I left happy and informed. The entire service team is top notch! More

While our salesman Braden was very kind and informative about the Volvo brand, we unfortunately had a horrible experience with the Sales Manager Chris. His long-winded answers was condescending and had an about the Volvo brand, we unfortunately had a horrible experience with the Sales Manager Chris. His long-winded answers was condescending and had an “always right” attitude. All while belittling the customers views and disregarded our needs/wants. While we cannot say enough positive things about the Volvo brand, we had to go elsewhere to purchase our new Volvo. I encourage further training for the sales manager to properly speak with customers. Especially with customers who are serious about purchasing and travel an hour and a half for a service that is expected when purchasing a luxury SUV.. Thanks to Best Volvo in Rochester we are now a proud owner and of a new a Volvo! More

Truly Exceptional Service!!!!!! My car was in Alan Byer's Service recently and I had a outstanding experience. My Service Advisor took the time to explain to me how often my car sho My car was in Alan Byer's Service recently and I had a outstanding experience. My Service Advisor took the time to explain to me how often my car should be coming in for service and the importance of each service. She truly went above and beyond, I left there feeling confident that Alan Byer's is looking after my best interests. From my advisor Brook right down to the person who cleaned my car it was a great experience. I waited for my repair in their newly renovated waiting room, I was somewhat puzzled how to use the "gourmet" machine. The woman sitting at the greeters desk saw me and immediately came over and explained how to use it to me, also showed me the tv and remote. To my delight there was also a basket of "goodies" which the same woman pointed out to me. My car was returned to me washed and vacuumed, truly impressed by this team. More

Car Detailing and Oil Change They did a GREAT job in a short time and I was extremely pleased with their service and personnel. My car looked almost BRAND-NEW and was all set for They did a GREAT job in a short time and I was extremely pleased with their service and personnel. My car looked almost BRAND-NEW and was all set for the next messy season (summer...). More

Unless you purchased a vehicle here or know someone that works at this garage don't bring any car here. They do not care, they do not keep any promises regarding time frame of work completion and they up s works at this garage don't bring any car here. They do not care, they do not keep any promises regarding time frame of work completion and they up sell every part of the repair process. In the Syracuse area I would find any other European repair center, garage or dealership rather than this place. More

My experience did not start out well, due to another employee, but Mr. Brian Lawton made sure that I left the dealership well satisfied with my service visit. He apologized for the other employees over employee, but Mr. Brian Lawton made sure that I left the dealership well satisfied with my service visit. He apologized for the other employees overbearing behavior towards me. My vehicle was over the mileage for its scheduled maintenance, but Mr. Lawton allowed the service to be gratuitous. I did not even have to inform him of my lack of knowledge in the concept of scheduled maintenances. More

Had wheel bearing go at 30,000 miles- when they replaced it they did not replace the lug nuts properly- now 2 are missing sicne they fell off- Called road side assistance They cannot help since they don't it they did not replace the lug nuts properly- now 2 are missing sicne they fell off- Called road side assistance They cannot help since they don't carry lug nuts and you can only buy them from the dealer and they are closed nights and weekends More