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Al Spitzer Ford - Service Center
Cuyahoga Falls, OH
106 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
106 Reviews of Al Spitzer Ford - Service Center
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March 03, 2018
Great Communication I was due for my 45,000 mile scheduled maintenance and an oil change. Nick called and said "I am going to be right up front with you, we have a proble I was due for my 45,000 mile scheduled maintenance and an oil change. Nick called and said "I am going to be right up front with you, we have a problem and you will not have your truck back today." After further discussion, turns out their machine that handles the coolant broke and that is why they couldn't finish the service. I appreciated him being honest with me and its not his fault a machine broke. Got me a courtesy vehicle and is going to send someone to to deliver my truck and pick up their vehicle once the service is complete. Appreciate the extra effort of making the phone call and getting me a vehicle to drive. More
by Chris Allen
Employees Worked With
Nicholas Hesson
March 02, 2018
WORST SERVICE EXPERIENCE NOT ONCE BUT 4 TIMES Took my truck in for rear door lock not working, after 8 hours of the truck being at the service department I called to see what the status of the veh Took my truck in for rear door lock not working, after 8 hours of the truck being at the service department I called to see what the status of the vehicle was, service department said they didn't have time to look at it, 1 day without the vehicle not being fixed, complained to service manager and they sent someone to come to the house and pick up the vehicle and stay after hours to fix it. One hour later they call and said they found a broken wire in the harness and say it's all fixed. sounds good right? not so much, 2 weeks later the same problem, so I make an appointment to take the truck back, after the truck being there another 8 hours (another no call from the service dept) I called to see what is going on, they said there was another problem that they missed and they have to order a part, I take the truck back 2 days later to have the part installed and again another 8 hours of the truck being there and another no update call, guess what? the part they ordered wasn't the problem but they say they can order the part and have it in a couple days. by this time I'm pretty frustrated so when I go to pick up the truck I speak to the service manager and after a few words back and forth with the service manager Nicholas and a few lies from the service guy Drew i was told to take my vehicle somewhere else. so long story short "BEWARE OF SPITZER OF CUYAHOGA FALLS SERVICE DEPARTMENT" VERY POOR VEHICLE SERVICE VERY POOR CUSTOMER SERVICE. would not recommend this place to anyone. More
by Mike Stuart
Employees Worked With
Drew, Nicholas Hesson
March 02, 2018
fantastic service went in for a oil change and tire rotations and I didn't have a appointment. They service staff who seemed to be laughing all together on something fu went in for a oil change and tire rotations and I didn't have a appointment. They service staff who seemed to be laughing all together on something funny (It seems like they love to work together) greeted me with a smile and happy look on there face. Stated no problem and got me right in. I ever got to meet the service manager who thanked me for my business and was talking to me about a GTO that was right out side the service office. Was in and out in under a hour. Thank you to Spritzer Ford More
by cyberpowermustang
Employees Worked With
nicholas, Nicholas Hesson
March 02, 2018
Great Service! I recently took my car in for an oil change and some minor service work. They did a fantastic job and I was in and out of there quickly. Thank you t I recently took my car in for an oil change and some minor service work. They did a fantastic job and I was in and out of there quickly. Thank you to Nicholas for his detailed communication and excellent service. Good customer service is hard to find these days. He made me feel appreciated at Al Spitzer Ford. More
by MTS6868
Employees Worked With
Nicholas Hesson
December 21, 2017
Best service Servicd department very friendly never have to wait in line. Always professional and ready to take care of any needs. Ashley and Nick are a great team Servicd department very friendly never have to wait in line. Always professional and ready to take care of any needs. Ashley and Nick are a great team. More
by Car123
Employees Worked With
Nicholas Hesson, Ashley Neely
September 25, 2017
Terrible department I purchased a vehicle from this dealership. It broke down and had to be towed. I also purchased an extended warranty from them as well. I of course ha I purchased a vehicle from this dealership. It broke down and had to be towed. I also purchased an extended warranty from them as well. I of course had it towed to them for repairs since that's where it came from and should be covered through. After 5 days of my vehicle being there, I revived not one phone call with updates. I called in and was told that it needed to be towed to a different dealership because they couldn't find the issue with it. This is a little ridiculous. I do not at all recommend this service center. More
by Bfillian
Employees Worked With
Unkown
