Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Al Spitzer Ford - Service Center
Cuyahoga Falls, OH
106 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
106 Reviews of Al Spitzer Ford - Service Center
Sort by
November 02, 2019
Always get Great service when I come into Al Spitzer Ford. Very courteous, and knowledgeable. Have always been satisfied, and have recommended others to you, and they have purchased trucks/cars with yo Ford. Very courteous, and knowledgeable. Have always been satisfied, and have recommended others to you, and they have purchased trucks/cars with you! More
by Cal
Employees Worked With
Manager
September 25, 2019
Great as Usual Spitzer has been my dealership for almost 9 years now. I do not go to anyone else to service my autos. They even add air to my tires when I need it. Spitzer has been my dealership for almost 9 years now. I do not go to anyone else to service my autos. They even add air to my tires when I need it. More
by Betty Lou Travis
Employees Worked With
Brett Gander
May 25, 2019
Fast and excellant The service was fast and everyone treated me with respect and also my Fusion. I have had my cars serviced at Spitzer for many years and I keep coming The service was fast and everyone treated me with respect and also my Fusion. I have had my cars serviced at Spitzer for many years and I keep coming back.. I have not purchased my car from Cuyahoga Falls, but will when I am ready to buy a new one. More
by Bakers acreas
Employees Worked With
James Newton
December 16, 2018
New tire We needed new tires in a hurry with the winter weather coming up. Because of hectic work schedules and travel requirements for work, it’s very hard to We needed new tires in a hurry with the winter weather coming up. Because of hectic work schedules and travel requirements for work, it’s very hard to schedule a time for the car to be in the shop. The guys in the service department were able to get us in on a Saturday morning and we were able to pick it up same day. Awesome! More
by Two for two
Employees Worked With
Nicholas Hesson, James Newton
September 29, 2018
Had the routine mileage checkup Had no issues and very friendly helpful staff! As always!! I have been buying/leassing cars from Spitzer at this dealership for over 15 yrs because Had no issues and very friendly helpful staff! As always!! I have been buying/leassing cars from Spitzer at this dealership for over 15 yrs because of the front office (Brett and the various sales managers etc.) and their spectacular service department!!!! Thank you so much! More
by Tinbobs
Employees Worked With
David Welch service advisor, Tex Welch
August 25, 2018
I was satisfied with everything that was done to my car . I was happy with everything that was done to the car I just wish if there was one thing, that there was enough time in the day to wash my car but it I was happy with everything that was done to the car I just wish if there was one thing, that there was enough time in the day to wash my car but it wasn’t the dealerships fault it was it was my fault I had another commitment. More
by Renee1
Employees Worked With
Sorry don’t remember their names
August 06, 2018
Wonderful Experience at Al Spitzer Ford in Hartville, OH I was 400 miles from home and one side of the protective engine cover became loose, so it was dragging at various times while driving. This was on a I was 400 miles from home and one side of the protective engine cover became loose, so it was dragging at various times while driving. This was on a Friday late afternoon. I called the dealership that I use at home and was told to call a local Ford dealership if possible. I called the Al Spitzer Ford dealership in Cuyahoga Falls, OH on Saturday. Their service department didn't have any openings, but it was recommended that I call the Al Spitzer Ford dealership in Hartville, OH. I did call there and Zack, the customer service person, couldn't have been nicer. He said to bring it in when I could get there and that they would look at it. I did take it to the dealership and it was a great experience. Zack was very helpful and the service department took the car in within 10 minutes of my arrival. Within a half hour, they had fixed the problem and Zack said there was no charge. It was a wonderful experience and it was so nice to know that the Ford dealership in Hartville, OH went out of their way to help me while I was so far away from home. I have talked to my dealership and told them of my experience! I would recommend this dealership to anyone!! More
by Sandy4699
Employees Worked With
Zack in Customer Service at the Hartville location
July 14, 2018
Always Good Went in for oil change and 1500 service and as always they were friendly and efficient. We have been going to Spitzer for 30 years and would not go a Went in for oil change and 1500 service and as always they were friendly and efficient. We have been going to Spitzer for 30 years and would not go any where else! More
by palehn
Employees Worked With
Corky Covert, Tim Dauterman, Brian Cross, Brett Gander
July 10, 2018
vehicle maintainence Called in april for service on 2016 escape. Got very high quote for 30,000 mile service. Drew could not realy explain and justify price for a vehicle Called in april for service on 2016 escape. Got very high quote for 30,000 mile service. Drew could not realy explain and justify price for a vehicle under factory warranty. Just needed tires flipped oil change cabin filter. No reason to disassemble caliper mounting hardware. Car is only two years old. Left message for service manager no response. E-mailed him and no response. Tried too talk too someone in charge of dealer and was ignored. Needed them too repair windshield trim again and fix nick in paint they put there when fixing windshield trim. Tried so hard for months too get someone in charge of dealer too return calls.( corky covert). Instead I had a nice sales lady named renee call and she was really in no position too handle this. I'm done trying its been months. Had service done elsewhere for 100.00 less.. Lost respect and trust in this dealer. What does corky do there? My wife is very upset with this dealer. We have purchased two vehicles at this dealer and that will be all. No one has been very customer frindley. Don't know what happened things were great for 7 years now well? Will not return too this dealer or any dealer with spitzers name on the door. Mr. L. That will be all.. We have no more time for this dealer. They should have called..but now its too late.----- Thank you very much. Mr. L. More
by Mr. L.
Employees Worked With
Drew at service desk., Corky Covert, Nicholas Hesson
