Al Spitzer Ford

Tim Dauterman was our Salesman, He was ver professional, personable and took the time to explain all the new features of our Ford F150 Truck. Everyone was friendly and not pushy sales folks like some of the personable and took the time to explain all the new features of our Ford F150 Truck. Everyone was friendly and not pushy sales folks like some of the other dealers in town. Its the level of professionalism and sincerity of Tim Dauterman that will bring our family back to Al Spitzer Ford in Cuyahoga Falls, Ohio. You guys are the best! More

Tim was great to us! This is the second card that I have gotten from Al Spitzer and from Tim, and I will be going back. He makes the process as painless as possible, treats you like a human being and is wi gotten from Al Spitzer and from Tim, and I will be going back. He makes the process as painless as possible, treats you like a human being and is willing to work with you as much as possible. Also, Brett in finance was wonderful. Explained everything and gave us additional options. Go here if you want an easy car buying experience. More

Everything on this transaction was handled very smoothly from start to finish. Corky made great efforts to make sure we were completely satisfied. we could not have been treated any better. from start to finish. Corky made great efforts to make sure we were completely satisfied. we could not have been treated any better. More

I wanted to buy a new Ford Focus. The selection in town was minimal. I saw a good selection on-line and called Spitzer. Mr. Covert had the car I wanted and we made the deal. was minimal. I saw a good selection on-line and called Spitzer. Mr. Covert had the car I wanted and we made the deal. More

It was a great experience,Salesman brought the truck 60 miles to my house to check it out.Tim Dauterman was very helpful & friendly ,Didnt take to long to get the deal done. thanks again. Sincerely Dave miles to my house to check it out.Tim Dauterman was very helpful & friendly ,Didnt take to long to get the deal done. thanks again. Sincerely Dave Kuhns More

Our salesperson Chad Camp was very professional and went outside of his way to see that our purchase was quick and easy. He really put the the " NO HAGGLE" statement to work! We would recommend Chad Camp to outside of his way to see that our purchase was quick and easy. He really put the the " NO HAGGLE" statement to work! We would recommend Chad Camp to our friends. As for the service department it's too early to comment, but we hope that it's the same experience at Spitzer. More

Worst dealership experience I have ever had ! Very little product knowledge, if they don't know the answer they make one up and will say anything to get you to buy what's on their lot. In the end I stormed product knowledge, if they don't know the answer they make one up and will say anything to get you to buy what's on their lot. In the end I stormed out after the manager felt he was to busy to speak to me and I was there to buy a brand new F150 truck for 45k ! I can not put my experience into words and this is the first time in my life I have ever completed a review but feel even if I save one other person from a repeat experience it was worth it. Avoid Al Spitzer ford and the arrogant sales staff at ever single opportunity. I own a Ford Expedition, plan on buying an F 150 this year and then an F250 in two years. al Spitzer will not see a dime of my money and I will tell the world that in their eyes the customer is a second class citizen. Stay clear. More

I went to this dealership with my friend who wanted to purchase a 2005 Ford Escape she had seen advertised on the website. The person she was supposed to deal with "Tim" wasn't there so she got "Wayne." I purchase a 2005 Ford Escape she had seen advertised on the website. The person she was supposed to deal with "Tim" wasn't there so she got "Wayne." I wish I could give a rating lower than 1 on customer service, because from start to finish, Wayne treated us like we didn't know what we were doing. He talked down to us and tried to rush us into signing the papers that would legally bind us to buy the car. When it came down to the number-crunching, Wayne insisted everything would be worked out when we went into the financing office. Instead of just taking his word for it, my friend crunched her own numbers and realized the actual out the door price was more than Wayne had led us to believe. He then made fun of her (knowing she works at a bank) by asking sarcastically, "what is it you do at the bank, exactly?" She said she wanted it lowered to what he had told us earlier, and he started walking away like he was going to talk to his supervisor or something. Literally, we were still talking to him trying to ask questions when he just walked away from us. When we told him we wanted to leave, he said "I'd hate to sell the car out from under you." Overall, a terrible experience with condescending salesmen. More