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Al Spitzer Ford
Cuyahoga Falls, OH
623 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 623 reviews
October 13, 2023
The service advisor Lucia Thomas was very professional and kept me updated throughout the entire process of my repairs. Had couple items taken care of while in the shop which totaled $2200.00 and some ch and kept me updated throughout the entire process of my repairs. Had couple items taken care of while in the shop which totaled $2200.00 and some change. One item that showed a complete lack of professionalism was a simple tire rotate. Technician rotated tires and is very obvious that they never checked tire pressure as the rear tires that were set to 70psi were now on the front and front tires that measured 52psi were now on the back resulting in a low tire pressure alarm. If they would have checked the sticker in the door jamb they would know to check and set per specs. Now someone would have had to drive vehicle out of shop so that I can receive and that person as well just thought nothing of the low tire pressure alarm. Can you just take an additional couple minutes to check at that point !!! NOPE... More
by gpalocko
Employees Worked With
Lucia Thomas 5-star*****
October 07, 2023
Buying a new car was a pleasure with Devon Stahl. He was very knowledgeable and extremently courteous, concerned with our needs and our wants in a new car. He was very knowledgeable and extremently courteous, concerned with our needs and our wants in a new car. More
by kemery
Employees Worked With
Devon Stahl
October 01, 2023
I drove to OH from PA to purchase a vehicle from Spitzer's. Bryan Allen was an excellent salesperson. Kind, personable, knowledgeable, not pushy, and best of all a Steeler's Fan!! Can't get much b Spitzer's. Bryan Allen was an excellent salesperson. Kind, personable, knowledgeable, not pushy, and best of all a Steeler's Fan!! Can't get much better than that! Go Bryan!! Audi's rock! More
by karenbaugher
Employees Worked With
Bryan Allen
September 14, 2023
Great service. Only problem was making appointment as I was put through to "girl who makes apptmts for service". She had. Voice mail & I was not called back. After Only problem was making appointment as I was put through to "girl who makes apptmts for service". She had. Voice mail & I was not called back. After waiting for a lengthy time I tried again & I reached Service Dept for appointment. Line dropped, it happens. I called back & got an apptmt. Service was handled great! More
by MamaMary
Employees Worked With
James Newton
September 09, 2023
Lindsey Warner was our point of contact when we brought our Ford Fusion in for recall work. We had a good experience and she communicated by text to let us know the status of our car. However, I would reco our Ford Fusion in for recall work. We had a good experience and she communicated by text to let us know the status of our car. However, I would recommend that when texting she identifies her name so we knew who to ask for when we called to check on status. She did a superb job helping to get all three recalls completed with our Ford Fusion. Thank you! More
by pipoca86
Employees Worked With
Nicholas Hesson, James Newton
September 08, 2023
Devon Stahl w as a pleasure to work with when buying my Ford Escape at end of lease, he walked me through the process and made it comfortable and stress free. Ford Escape at end of lease, he walked me through the process and made it comfortable and stress free. More
by jocar1
Employees Worked With
Devon Stahl
