Al Spitzer Ford
Cuyahoga Falls, OH
Filter Reviews by Keyword
By Type
Showing 612 reviews
Taking a ride on a nice day We were riding around and out of no where decided to stop at Spitzer. Never did business with them before. Mike C. took care of us and did a wonder We were riding around and out of no where decided to stop at Spitzer. Never did business with them before. Mike C. took care of us and did a wonderful job. We walked out with a Red Ford Escape which we love. I would tell others to go see Mike. People there are very nice. I will be back. More
Shopping for a new Ford Came into the dealership and worked with Larry Johnston. He is very down to earth and easy to work with. He was able to answer all our questions and Came into the dealership and worked with Larry Johnston. He is very down to earth and easy to work with. He was able to answer all our questions and gave many good suggestions. The dealership is very nice and the staff is friendly. Would definitely recommend to others. More
Empty promises We bought a used car from him (only two years old at the time) and the car only came with one key. I asked him if we could get another key and he sai We bought a used car from him (only two years old at the time) and the car only came with one key. I asked him if we could get another key and he said no problem call him in a couple days and he'll get something set up. No return phone calls. He was never available. Finally gave up. We thought maybe the guy was no longer working there. Not a big request I thought. It became apparent that once the sale was done, he was done with me. During the test drive, I asked him how he likes working for Spitzer. His reply was "It's a job." Should have known then. I have owned nothing but Fords my entire life. We have bought 3 cars from Spitzer Ford. Last year, just bought my daughter a car from Park Ford and was very satisfied with their customer service. More
Great experience I went to get a new vehicle for myself. I ended up getting a new vehicle for my wife as well. Mike was great and did not pressure us into anything. I went to get a new vehicle for myself. I ended up getting a new vehicle for my wife as well. Mike was great and did not pressure us into anything. I left feeling confident that the Fusion and Edge that we leased were a great deal and a great fit for our family. I definitely recommend Mike and hope to do business with him again in the future. More
Great first car! Although I purchased my vehicle in July 2016, I do not think it's too late for a review. I bought my first car with Michael at Al Spitzer Ford and he Although I purchased my vehicle in July 2016, I do not think it's too late for a review. I bought my first car with Michael at Al Spitzer Ford and he provided a welcoming and non-judgmental atmosphere. I appreciated his honesty and knowledge on the 2010 Ford Fusion I was interested in. Unlike at other car dealerships, I did not feel super pressured by the dealer. Thank you and I am still very satisfied with my vehicle! More
Up front and straight From the time my wife and I walked in the door Mike was genuinely helpful. He answered out questions and did not tell us what we wanted to hear. He di From the time my wife and I walked in the door Mike was genuinely helpful. He answered out questions and did not tell us what we wanted to hear. He did not try and sell us the truck, he just simply told us about it and asked what we were looking for. He gave us to me to discuss alone and did not badger us. He was truly a great guy to work with. More
Everyone was great! Everyone I dealt with was very polite and helpful. Overall good experience purchasing a car. Would definitely do business with this dealership again Everyone I dealt with was very polite and helpful. Overall good experience purchasing a car. Would definitely do business with this dealership again. Thank you. More
Need a new vehicle Referred to Larry by my daughter who said he was very easy to understand and very helpful with all her questions.....and he was and I appreciated his Referred to Larry by my daughter who said he was very easy to understand and very helpful with all her questions.....and he was and I appreciated his patients as I am 76 years old and need all the help I can get when looking for a new car! Thanks Larry!!! More
Superb Customer Service In my first interaction with Al Spitzer Ford, Brian offered a personalized experience in which he was both friendly and energetic. Brian's demeanor an In my first interaction with Al Spitzer Ford, Brian offered a personalized experience in which he was both friendly and energetic. Brian's demeanor and personality was very calming and allowed me to feel like I wasn't being "sold" or "pressured" to make an immediate decision. I would highly recommend customers asking to work with Brain as he very knowledgeable and well spoken. More
2014 Fusion Bob's product knowledge was very good and he listened to my needs when I was looking for my new purchase. Interest free financing is what sealed the Bob's product knowledge was very good and he listened to my needs when I was looking for my new purchase. Interest free financing is what sealed the deal and trading my Ford F150 got me some nice rebates as well. Bob is very professional and helpful even after the sale which is a big plus. More