Al Spitzer Ford
Cuyahoga Falls, OH
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Very Happy Out-Of-Town Customer I just want to share with others my experience with Spitzer Ford and our salesperson Brian Cross and the finance manager Brett Gander. We saw a 2012 J I just want to share with others my experience with Spitzer Ford and our salesperson Brian Cross and the finance manager Brett Gander. We saw a 2012 Jeep Liberty listed for sale with low mileage and a great price, it fit what we had been looking for in our own area but were unable to find. An email to Brian about the Jeep was answered quickly. Brian even took extra photos of the Jeep as we asked, including having it put up on a lift so we could see the undercarriage of the vehicle. We asked Brian to do this and answer a bunch of questions because we live over a 7 hours drive away in Virginia. On top of that, Brett in finance was able to get us an even lower financing option than what we had gotten with our bank. We did everything over the internet and phone. We felt secure in the fact that Spitzer seemed like an honest dealership and because of the great treatment we received we decided to drive the 7.5 hours to purchase the vehicle. I only wish that Spitzer had a dealership here in Virginia, I would give them all of our future car buying business! More
Found what I was looking for ! Brian, I truly had no expectations of what would transpire when I decided to go car shopping. I had been coming to Al Spitzer Ford for the usu Brian, I truly had no expectations of what would transpire when I decided to go car shopping. I had been coming to Al Spitzer Ford for the usual maintenance for years when I was working so I was quite comfortable also browsing the lot for a car. It was a pleasure working everything out with you ... from the test drive to delivery. Once again, I didn't even know I was going to be bringing a vehicle home that same day. I am very pleased with this car and know I will enjoy driving and getting it serviced at your garage there. Thanks for making the processs easy and positive. Kenny More
Very thankful I wanted to extend my thanks and appreciation the outstanding work that my sales rep, Mike Caporaletti provided to me today . From the minute I arrive I wanted to extend my thanks and appreciation the outstanding work that my sales rep, Mike Caporaletti provided to me today . From the minute I arrived till I left the store Mike was extremely helpful and very professional. I will definitely spread the word out to family and friends when they are looking for a vehicle. Thanks again to Mike and Spitzer Ford. Chad Rhoades More
Awesome car buying experience This is my second new car purchase with Al Spitzer Ford and it went even better then the first time. They are always so accommodating to my needs and This is my second new car purchase with Al Spitzer Ford and it went even better then the first time. They are always so accommodating to my needs and wants and I always end up with exactly what I want and need. Thanks to all the guys for going above and beyond for me yet again. More
Purchasing a pre owned suv. Professional and very friendly- answered all question quick and effectively. Mike was very helpful . He gave us all the information to make an inform Professional and very friendly- answered all question quick and effectively. Mike was very helpful . He gave us all the information to make an informed decision. He has followed up with us since the purchase to see if we had any ?. More
Awesome car buying experience!!!!!!!!!!!! Before I write my review with Al Spitzer Ford, it needs to be said that my past experience with other American dealerships have been unpleasant. Sales Before I write my review with Al Spitzer Ford, it needs to be said that my past experience with other American dealerships have been unpleasant. Sales people emitted harshness and arrogance in their selling approach. It was a "take it or leave it" or "there are others that will buy that car if you don't" attitude. As a result, I went to a foreign dealership that showed they wanted my business, and gave them business for 26 years. I went car shopping in June and went to an American dealership close to my home. Again it was nonsense. The sales person told me the price I saw on line was wrong. Being disgusted by false advertising, I walked off their lot. The following paragraph is where my review with Al Spitzer Ford begins: Searching for a vehicle on line, I saw that Al Spitzer sold Fords. It was Sunday night and the dealership was closed, but I began a chat with an after hours representative. Information I gave the rep was transferred to sales person Michael Caporaletti. Mike was home on his personal time, but he called me that night. Mike "C" was kind, professional, knowledgeable about the car I wanted, and not pushy at all. Mike assured me that the price I saw on line was the price of the vehicle, that he would sell it at that price or better. Those words from Mike "C" were a "breath of fresh air." I made an appointment to see Mike the next day. Mike did his homework and had a vehicle waiting for me to test drive. Because of the due diligence of Mike "C", I purchased the vehicle. I must also add that Brian Johnson in finance researched tirelessly to get me the best rate and payment. Ashley Neely in the service department booked my vehicle during a very busy service week to get my mud flaps installed. Everyone I came in touch with at Al Spitzer Ford were outstanding! If you are looking for an awesome car buying experience, please call Al Spitzer Ford and ask for Mike "C". Thank you Al Spitzer for hiring the best people. Because of Mike "C" and the Spitzer team, I'm driving an American vehicle again!!!!! More
Went above and beyond expectations. I was curious about the vehicle I saw online and Mike and Charles addressed all my questions and concerns no pressure and helped make purchase smooth I was curious about the vehicle I saw online and Mike and Charles addressed all my questions and concerns no pressure and helped make purchase smooth as silk. I highly recommend and will return. More
Looking for new truck Brian was very thorough and knowledgeable about the vehicle I bought very good salesmanship excellent service lots of vehicles to choose from and colo Brian was very thorough and knowledgeable about the vehicle I bought very good salesmanship excellent service lots of vehicles to choose from and colors to also very lmpressed More
Friendly no pressure transaction We have been you going to see Mike for years when we are in the market for a new car. He is friendly, down to earth and a straight shooter. He has not We have been you going to see Mike for years when we are in the market for a new car. He is friendly, down to earth and a straight shooter. He has not steered us wrong yet. We will continue to seek his council on future vehicle needs and always refer him to friends and family. More
Great Experience This is the second vehicle from Al Spitzer Ford for my wife and I. Mike and Brian made the experience very easy. We never felt pressure to buy somet This is the second vehicle from Al Spitzer Ford for my wife and I. Mike and Brian made the experience very easy. We never felt pressure to buy something or to hurry up and get in a car even though we came to the dealership later in the evening. Our trade value was very fair and Spitzer made the deal too hard to pass up. Each time we've been here the service has been outstanding. Would recommend to anyone looking for a new Ford. More