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Al Spitzer Ford

Cuyahoga Falls, OH

4.7
612 Reviews

3737 State Road

Cuyahoga Falls, OH

44223

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Showing 612 reviews

November 10, 2017

EXCELLENT and OUTSTANDING in every way! Absolutely excellent sales staff!!! Larry Johnston went above and beyond to put a deal together for my husband and I to purchase a new 2017 Ford Ed More

by Travlngirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cross, Larry Johnston, Brett Gander
November 07, 2017

My best experience buying a new vehicle!!!! When we arrived at Spitzer we were promptly greeted by Larry Johnson. He was very courteous, friendly and happy to take time to question us to find o More

by LINDSEY1207
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Johnston, Brett Gander
November 07, 2017

Great experience Kevin exceeded our expectations and got us in a better vehicle than up north for $3000 less and with $2250 more on the trade in. He was attentive, pr More

by ShanRaye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Fleck, Brett Gander
November 03, 2017

New purchase We went to look at 2 trucks we found online. When we arrived at the dealership we were promptly greeted by Larry Johnston. Over all it was a good expe More

by D & M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Johnston
October 31, 2017

Efficient! Mike was able to find the vehicle we needed and delivered it to the dealership in record time. We were in and out efficiently and were able to get to More

by Kate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Caporaletti
October 31, 2017

Easiest car purchase ever! We came to the dealership to buy a truck. Kevin was able to get us the price we wanted. Therefore, we left with a truck! No hassle! More

by Alwayskat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Fleck
October 31, 2017

No Hassle Approach. Fast Transaction. Spitzer had great initial pricing and within a two hour total span, over a two day period, I was driving a truck I had focused in on. It was super eas More

by Ford-F-150
Price
Recommend Dealer
Yes
Employees Worked With
Tim Dauterman, Michael Caporaletti, Brett Gander
October 30, 2017

great experience Bobby and Brett were awesome , we love our new C-Max , we will definitely be back for future purchases .the kids love it too customers for life More

by Hbates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Knepper, Brett Gander
October 28, 2017

Great experience! These. Guys. Rock. As a female buyer, it's so nice to have low pressure salespeople who really listen. All my needs were met. Brian Cross and Jason More

by Brickwaller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cross
October 27, 2017

Listen to the deal details Mike was super honest salesman and friendly. He advised me that my monthly payment included a $500 + charge for a special sealant for my car but I had More

by Jeff SHO
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Michael Caporaletti
Nov 01, 2017 -

Al Spitzer Ford responded

Jeff we appreciate you taking the time to bring your concerns to our attention. We're always looking at ways to improve the customer experience so your feedback is extremely important in helping us identify areas of opportunity. We're glad to hear you felt our sales team member was honest as transparency is something we strive to deliver and are also happy with your vehicle. We will be looking into the areas in which you felt were unsatisfactory during your purchase process with our team. Thank you.

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