Al Spitzer Ford
Cuyahoga Falls, OH
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Very Professional & Understanding Al Spitzer Ford has a very strong essence of the same values that I hold true to myself. They are very professional, and do not feel like the average Al Spitzer Ford has a very strong essence of the same values that I hold true to myself. They are very professional, and do not feel like the average car dealership. Great selection of Fords, and also I am looking forward to trying some of the free carwashes. More
Phenomenal Customer Service I purchased my 2015 Fusion from Spitzer and the process was so quick and painless that it was a no-brainer to return for a new vehicle once my lease w I purchased my 2015 Fusion from Spitzer and the process was so quick and painless that it was a no-brainer to return for a new vehicle once my lease was up. Mike Anderson contacted me and was nothing but helpful and uber courteous. It took literally 5 minutes for him to provide me with a new car that was exactly what I was looking for, a 2018 Fusion with the exact color, wheels, and PRICE. I was treated with massive respect by Mike and the team and will DEFINITELY be returning. More
Awesome They went over and beyond for me! Couldn’t of ask for better service and price.. They was amazing and I would buy another vehicle from them in the fut They went over and beyond for me! Couldn’t of ask for better service and price.. They was amazing and I would buy another vehicle from them in the future! Thanks for everything More
Great Communication I was due for my 45,000 mile scheduled maintenance and an oil change. Nick called and said "I am going to be right up front with you, we have a proble I was due for my 45,000 mile scheduled maintenance and an oil change. Nick called and said "I am going to be right up front with you, we have a problem and you will not have your truck back today." After further discussion, turns out their machine that handles the coolant broke and that is why they couldn't finish the service. I appreciated him being honest with me and its not his fault a machine broke. Got me a courtesy vehicle and is going to send someone to to deliver my truck and pick up their vehicle once the service is complete. Appreciate the extra effort of making the phone call and getting me a vehicle to drive. More
Good Experience I have purchased/leased at least 5 cars over the past 20 years. My experience with the sales staff and service dept. has always been pleasant. This I have purchased/leased at least 5 cars over the past 20 years. My experience with the sales staff and service dept. has always been pleasant. This last leasing experience was great, Mike Anderson did a great job finding the right car for me and his professional, but personable approach to everything, made things go smoothly. I enjoyed my interaction with him. I'll be back for another lease in 3 years. More
WORST SERVICE EXPERIENCE NOT ONCE BUT 4 TIMES Took my truck in for rear door lock not working, after 8 hours of the truck being at the service department I called to see what the status of the veh Took my truck in for rear door lock not working, after 8 hours of the truck being at the service department I called to see what the status of the vehicle was, service department said they didn't have time to look at it, 1 day without the vehicle not being fixed, complained to service manager and they sent someone to come to the house and pick up the vehicle and stay after hours to fix it. One hour later they call and said they found a broken wire in the harness and say it's all fixed. sounds good right? not so much, 2 weeks later the same problem, so I make an appointment to take the truck back, after the truck being there another 8 hours (another no call from the service dept) I called to see what is going on, they said there was another problem that they missed and they have to order a part, I take the truck back 2 days later to have the part installed and again another 8 hours of the truck being there and another no update call, guess what? the part they ordered wasn't the problem but they say they can order the part and have it in a couple days. by this time I'm pretty frustrated so when I go to pick up the truck I speak to the service manager and after a few words back and forth with the service manager Nicholas and a few lies from the service guy Drew i was told to take my vehicle somewhere else. so long story short "BEWARE OF SPITZER OF CUYAHOGA FALLS SERVICE DEPARTMENT" VERY POOR VEHICLE SERVICE VERY POOR CUSTOMER SERVICE. would not recommend this place to anyone. More
fantastic service went in for a oil change and tire rotations and I didn't have a appointment. They service staff who seemed to be laughing all together on something fu went in for a oil change and tire rotations and I didn't have a appointment. They service staff who seemed to be laughing all together on something funny (It seems like they love to work together) greeted me with a smile and happy look on there face. Stated no problem and got me right in. I ever got to meet the service manager who thanked me for my business and was talking to me about a GTO that was right out side the service office. Was in and out in under a hour. Thank you to Spritzer Ford More
Great Service! I recently took my car in for an oil change and some minor service work. They did a fantastic job and I was in and out of there quickly. Thank you t I recently took my car in for an oil change and some minor service work. They did a fantastic job and I was in and out of there quickly. Thank you to Nicholas for his detailed communication and excellent service. Good customer service is hard to find these days. He made me feel appreciated at Al Spitzer Ford. More
2nd Time Buyer This is my second go around with this dealership. Both times have been pretty easy and quick. I got a great deal on both of my trucks and couldn't hav This is my second go around with this dealership. Both times have been pretty easy and quick. I got a great deal on both of my trucks and couldn't have asked for a friendlier and more helpful staff. I will likely be back even though I live in Virginia now, and actually bought my 2nd truck here even though I live in VA. More
Greatest Car Buying Experience My carsales man was Brian Cross. Brian is the by far the most helpful and genuine guy you can deal with. He answered every question I had, went above My carsales man was Brian Cross. Brian is the by far the most helpful and genuine guy you can deal with. He answered every question I had, went above and way beyond in service, and what was most rouching to me was that he genuinely wanted to help me understand what I was doing and what all goes into getting a car. This was my first experience getting one and he made sure I was treated right. I really couldn’t have asked for anyone better. He’s just an all around awesome man! Thanks Brian! More