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Al Spitzer Ford

Cuyahoga Falls, OH

4.7
612 Reviews

3737 State Road

Cuyahoga Falls, OH

44223

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Showing 612 reviews

March 17, 2018

Very Professional & Understanding Al Spitzer Ford has a very strong essence of the same values that I hold true to myself. They are very professional, and do not feel like the average More

by Richard Malson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Gobble
March 11, 2018

Phenomenal Customer Service I purchased my 2015 Fusion from Spitzer and the process was so quick and painless that it was a no-brainer to return for a new vehicle once my lease w More

by REALE2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
March 06, 2018

Awesome They went over and beyond for me! Couldn’t of ask for better service and price.. They was amazing and I would buy another vehicle from them in the fut More

by Virginia83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
March 03, 2018

Great Communication I was due for my 45,000 mile scheduled maintenance and an oil change. Nick called and said "I am going to be right up front with you, we have a proble More

by Chris Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Hesson
March 02, 2018

Good Experience I have purchased/leased at least 5 cars over the past 20 years. My experience with the sales staff and service dept. has always been pleasant. This More

by escape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Gander, Mike Anderson
March 02, 2018

WORST SERVICE EXPERIENCE NOT ONCE BUT 4 TIMES Took my truck in for rear door lock not working, after 8 hours of the truck being at the service department I called to see what the status of the veh More

by Mike Stuart
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Drew, Nicholas Hesson
Mar 13, 2018 -

Al Spitzer Ford responded

Mike we are sorry to hear you were unhappy with the service you received. We understand the importance of your time and vehicle reliability so hearing about your experience is concerning to us. Our certified technicians strive to deliver the best service and products available, however, sometimes there may additional issues may arise once we look at a vehicle, such as this instance. By bringing your concerns to our attention, we certainly see a great opportunity to better communicate with our customers along the process in hopes of preventing issues like this in the future, Thank you taking the time to provide feedback.

March 02, 2018

fantastic service went in for a oil change and tire rotations and I didn't have a appointment. They service staff who seemed to be laughing all together on something fu More

by cyberpowermustang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
nicholas, Nicholas Hesson
March 02, 2018

Great Service! I recently took my car in for an oil change and some minor service work. They did a fantastic job and I was in and out of there quickly. Thank you t More

by MTS6868
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Hesson
February 28, 2018

2nd Time Buyer This is my second go around with this dealership. Both times have been pretty easy and quick. I got a great deal on both of my trucks and couldn't hav More

by Terry Cooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
February 27, 2018

Greatest Car Buying Experience My carsales man was Brian Cross. Brian is the by far the most helpful and genuine guy you can deal with. He answered every question I had, went above More

by csimspon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cross
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