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Al Spitzer Ford

Cuyahoga Falls, OH

4.7
612 Reviews

3737 State Road

Cuyahoga Falls, OH

44223

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Showing 612 reviews

June 19, 2018

Alrighty then We didn't know if we could get a car. Went to Spitzer in Cuyahoga Falls. Our Salesman made us feel completely at home. In my opinion, Tex went far More

by 74rcarr419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tex Welch. Excellent, Corky Covert, Brett Gander
Jun 21, 2018 -

Al Spitzer Ford responded

Thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 19, 2018

Excellent experience with my car purchase! Tex Welch at Spitzer gave me an awesome, no pressure car purchase experience! Highly recommend him! I went home happy & will buy from him again! More

by jchapman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tex Welch, Brett Gander
Jun 21, 2018 -

Al Spitzer Ford responded

Hello, we are happy we could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

June 19, 2018

Mike was Great! The service was great Mike was a BIG help thank you so much! He was very nice and funny! Can't ask for more. GIVE HIM A PROMOTION! More

by Cecelia Houston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
June 16, 2018

Excellent So nice to be in a dealership with no pressure and great service 3 car bought today and we will be back when it’s time for another vehicle More

by Tiffanie69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Hesson, Brett Gander, Mike Anderson
June 15, 2018

Great service! Great people! Great experience, great car selection, and great warranty! My wife and I were pleased with the speed and manner of the staff at Spitzer. Thanks for More

by Zman76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Gander, Mike Anderson
Jun 18, 2018 -

Al Spitzer Ford responded

We really appreciate you taking the time to leave us feedback on your visit! Please let us know if there is ever anything else we can do for you! Safe travels!

June 12, 2018

Buying my first ford Great experience fast service they’ll be patient enough for you to make a decision on what u want they don’t force you to get anything More

by Thil108
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Serino
Jun 18, 2018 -

Al Spitzer Ford responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope you continue to choose Al Spitzer Ford for all your vehicle needs! Take care!

June 08, 2018

Great I had a great experience at Al Spitzer. I wrecked my car and needed a good deal and a good car fast. Mike helped me find the car I needed and that wou More

by Macymarie15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
June 05, 2018

Great experience I was hope by Mike and key made my experience buying a car a easy one. Mike answered all of the questions I had and more and is very knowledgeable of More

by QEscape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
Jun 11, 2018 -

Al Spitzer Ford responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! We are happy to hear that Mike was of great service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

June 05, 2018

Photos Tried to inquire about a truck at this dealership but it had no interior photos. I am interested in the truck so I emailed asking for a photo only to More

by Cclark
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Hubbard
Jul 11, 2018 -

Al Spitzer Ford responded

thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Al Spitzer Ford. Please reach out to us at (330) 325-4195 when you can so we can address this situation directly. Thank you and have a great day.

Jul 11, 2018 -

Cclark responded

I did call as requested. Called twice and they didnt know who i was. The vehicle I looked at had a price drop twice when no one would talk to me and finally sold. Odd that the response came after the sale. Thanks but no thanks

Jul 17, 2018 -

Al Spitzer Ford responded

Cclark, we are so disappointed to learn of this situation you have described. If you’d like to discuss this matter with one of our staff members, please give us a call at (330) 325-4195 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.

Jul 17, 2018 -

Cclark responded

I think i know everything i need to just from these responses. Lets be honest, If you really wanted to talk or apologize you would email me or call me since you have my information. Instead we are talking through a website. The truck is gone anyway.

June 01, 2018

Mike's the man with the plan Came in to look at explorers and the edge. Mike showed me how much space was in the escape. He found one with all of my requirements. He had me test d More

by Djohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Gander, Mike Anderson
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