Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Al Spitzer Ford
Cuyahoga Falls, OH
612 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 612 reviews
November 04, 2024
Everyone at the dealership was very friendly, courteous and went of their way for me. Errick Herrin was great to deal with and made the car buying process go smoothly. I would highly recommend Errick and t and went of their way for me. Errick Herrin was great to deal with and made the car buying process go smoothly. I would highly recommend Errick and the team at Spitzer! More
by christie
Employees Worked With
Errick Herrin, Patrick Zanko and John in finance, Corky Covert, Customer Service
October 24, 2024
Everyone from sales, service, & parts have been excellent, thoughtful, courteous, & very professional whenever I have had to speak to any off Spitzer’s staff! I love my new Bronco! Thanks again to excellent, thoughtful, courteous, & very professional whenever I have had to speak to any off Spitzer’s staff! I love my new Bronco! Thanks again to Spitzer Ford, CUYAHOGA FALLS! More
by vincentrandazzo1313
Employees Worked With
Sean Greene, Brandon Nagy, Darrell Williams, and everyone in Service & Parts, Corky Covert, Customer Service
October 04, 2024
This dealership was really helpful in my process of getting a new car. I worked with Cooper, he was really helpful and extremely patient because i had a lot of questions. He showed me different options getting a new car. I worked with Cooper, he was really helpful and extremely patient because i had a lot of questions. He showed me different options and made sure i was satisfied with what i was getting into. More
by San
Employees Worked With
Cooper
September 27, 2024
Scott Torrence was a superb Service Advisor. We were traveling on vacation from Wisconsin to Virginia when the low oil pressure light came on. We were able to quickly get an appointment at Spi We were traveling on vacation from Wisconsin to Virginia when the low oil pressure light came on. We were able to quickly get an appointment at Spitzer Ford. Scott checked us in and kept us informed all along the repair process. We thought it would take 5 to 6 hours, but Scott and his team delivered in less than 3 hours. He was courteous, professional, efficient, and obviously dedicated to top-notch service. Well done!! More
by James
Employees Worked With
Scott Torrence, Customer Service
September 21, 2024
I have been trying to get information on a Lincoln nautilus for over 2 weeks and Devon the sales person has been anything but helpful. I sent three requested via the website before I ever was contac nautilus for over 2 weeks and Devon the sales person has been anything but helpful. I sent three requested via the website before I ever was contacted by anyone. When I was contacted by Devon he texted me he would get me photos and inspection sheet 9/11 @ approxiaetly 9:50 . After not hearing anything I reached out at 4:00 on 9/11 and was told the nautilus was in transit he would let me know whe. It arrives. 9/13 I reached out again and was told he was off work to let him ask his manager. On 9/14 after not hearing anything I called the dealership in the morning and I got another sales person and ask him if the car was on site and could i get some pictures. He said it was and he would get me some pictures. Never heard anything from that salesman. At 1:00 on the 14th I received a text from Devon he said it is here but it came in a little dirty we are getting it detailed. I did not here anything so I reached out via text again on 9/17 at 4:22 to i asked if he could send pictures and Inspection report yet. He told via text yes I can. On 9/18 at 9:00 it had yet to be inspected it should be going through inspection this morning and he will keep me informed. On 9/20 at 1:15 I reached out again after not hearing anything and ask what is the deal and could I get the information requested. On 9/20 at 1:20 Devon texted me that he had been asking for the inspection report for three days he even tried to get his manager involved to get it but it hasn't went through service yet. He said he was off 9/20 but it has been sitting right outside his desk window and he has been trying. On 9/21 at 8:55 I texted and asked if it is sitting outside your window could I get the pictures and some other details. It is know 2+ hours since I asked and I have not received anything. I think i have been more than patient with this dealership and I will not be doing business with them and will tell everyone about my experience trying to buy a car from Ford Spitzer. More
by nick1234567
Employees Worked With
Devon
September 09, 2024
Jaden Hescht and the team at Al Spitzer Ford in Cuyahoga Falls was great to work with. Kept me informed on the process and what was going with with delivery of my car. Falls was great to work with. Kept me informed on the process and what was going with with delivery of my car. More
by K2572p
Employees Worked With
Jaden Hescht and Tony
August 27, 2024
Steven Cooper from Spitzer Ford made the entire leasing process smooth, quick, and easy! He was attentive to my needs and went above and beyond to assist me in getting my payments to where I wanted and eve process smooth, quick, and easy! He was attentive to my needs and went above and beyond to assist me in getting my payments to where I wanted and even picked up my car himself from another dealership, saving me money in the process I am so pleased with my experience and would certainly go back! More
by Mdeikun
Employees Worked With
The finance guy was awesome!, Corky Covert, Customer Service
