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24 Reviews of Al Piemonte Ford - Service Center
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March 15, 2015
From service center to new truck Walked in there getting my 2012 fusion tail light fixed with a simple oil change and tire rotation and walked out with 2014 F150... I love the new tru Walked in there getting my 2012 fusion tail light fixed with a simple oil change and tire rotation and walked out with 2014 F150... I love the new truck and it was a excellent experience. Bought my first new car from Al Piemonte and now I bought my first new truck. Excellent customer service and didn't feel pressure at all. Jay really helped me find the truck I wanted. I will only shop at Al Piemonte Ford. Keep up the good work! More
by Timbo
Employees Worked With
Jason Bono
December 02, 2013
This is an edit to my previous review: Reading at my original review, I can't help to state the fact, I have too many grammatical mistakes. Almost embarrassing but it happens when you are angry. The rea original review, I can't help to state the fact, I have too many grammatical mistakes. Almost embarrassing but it happens when you are angry. The reason for my edit of this review is that I received a call last week from the Service Manager at Al Piemonte. He wanted to know what happened the day of the service and apologize for my wait time and other inconveniences. He was a very nice guy and wanted to make it up to me in the best of his ability, which I accepted. Today I received an apologie with a numerical value in the mail. I am happy they showed concerned about making their customers happy. Hope this edit services them well and they get more customers because at the end, I am happy by using them. Thank you. More
by simeon7391
Employees Worked With
Kevin
March 31, 2013
Service was great ,fast, done right the first time. I actually traded my car in after Jason Bono showed me the new Fusions.Will never go to another dealership. actually traded my car in after Jason Bono showed me the new Fusions.Will never go to another dealership. More
by joemando
Employees Worked With
Sam Hammad, Catie Gibbs, Jason Bono, Julio Garcia
March 19, 2011
I brought my car into Al Peimonte Ford in Melrose Park, Il yesterday March 18 for a regular scheduled maintenance. They had found that the transmission fluid was overflowing by about a gallon. Since they w Il yesterday March 18 for a regular scheduled maintenance. They had found that the transmission fluid was overflowing by about a gallon. Since they were the last ones that worked on my car back in January, they had to have been the ones that caused it in the first place, but instead they charged me for their mistake which they simply denied. My car is a fleet vehicle which is where Ford is able to take advantage of. They had pulled another stunt on me once before where they replaced the entire gear shift without my consent or my knowledge. Instead they had got the authorization from the fleet company. The only thing that was wrong was the orange marker had fallen out, which it's only purpose is to highlight which gear I am on and has absolutely no effect on the car mechanically. This costed the fleet company $400 to replace. Also, the mechanic who drove my car had pushed the seat so far back crushing and damaging my belongings that were behind the driver seat. He should have looked behind the seat and removed anything in the way instead of forcing the seat back. Please do not bring your car here. If they find anything wrong with your car, chances are, they put it there in the first place. Beware!!! More
by fed_up
Employees Worked With
Service department
