Al Piemonte Ford - Service Center

Refused to perform a safety recall on my 2004 Marquis. The service department was not interested in doing recall work. Guess it is not enough money for them vs cash pay customer. Nothing more than a cri The service department was not interested in doing recall work. Guess it is not enough money for them vs cash pay customer. Nothing more than a criminal enterprise that employs like minded employees . More

Your quick lane service is no good. I waited over an hour and never got any service for my car. Plus I was the only one in the waiting room the whole hour. So mich much for your service and never got any service for my car. Plus I was the only one in the waiting room the whole hour. So mich much for your service More

Negative Reviews are missing Although the dealership sellers are good, the service department gives it a bad name. I have purchased two vehicles from this dealership and the servi Although the dealership sellers are good, the service department gives it a bad name. I have purchased two vehicles from this dealership and the service department is horrible and I believe unfair to women ( not sure if its just women of color or women in general). I was deceived by pricing and when I went to discuss my issues, both time I was yelled at, called stupid and a liar. This is ridiculous that a company that prospers so much from its consumers, will allow their works to treat us so badly after we have already paid our money. I took my truck in to be repaired. I told the guy to give me an estimate and let me know better he did any work on my truck. Whenever I called to check on the estimate, no one answered. They finally called after it was repaired. I was told it was going to be $300 at one point (which is written on my receipt), but later was told it would be $500 by phone. After speaking with the Service Manager who yelled in my face, called me stupid and a liar and threatened to call the police on me. He said I will not get my truck unless I paid $500. I have the receipt where the $300 amount was written scratched out and $500 was written on it (there is so much more, too much to add). They held my truck hostage and threatened to charge me storage fees, I finally got to someone to help me get my truck and the service department refused to take my form of payment. The same payment I used to purchased both vehicles I brought from the dealership. I was told he would only take cash from someone like me. The work on my truck was tacky to say the least. Also once I finally received my truck I was told that I am banned from Al Piemonte Ford in Melrose Park and if I return for any reason they will call the police and have me charged with trespassing. At the time I was there getting my truck there was another females in the same position and they called the police on her. This is ridiculous and and I'm so disappointed in this company. These people (in the service department, and that includes the ones who keep quite about the actions of their superiors) are not being held accountable for how they treat the consumers who help to provide their paychecks. No sure if the names of the two men I spoke with, but I know one was management in the service department. More

Great Oil Change! every time I bring my car to be serviced, Ms. Chavez greets me with a warm hello. I'm taken care of and the service is great. today, seemed to be a lo every time I bring my car to be serviced, Ms. Chavez greets me with a warm hello. I'm taken care of and the service is great. today, seemed to be a longer wait for everyones cars to be serviced. Mr. Eno Cela apologized for the long wait. it wasn't a problem because I knew that my car was getting the best service around. Some things are worth the wait. More

Al Piemonte Ford Henry was great! He asked what we were looking for inside and out, and he delivered! Gave me exactly what I was looking for! I absolutely love my new Henry was great! He asked what we were looking for inside and out, and he delivered! Gave me exactly what I was looking for! I absolutely love my new car, we'll be back for my wife's car! More

Superior Service I recently had my car service. My service advisor was Perla Chvez. She was very helpful in handling my questions. I felt at ease because of her. There I recently had my car service. My service advisor was Perla Chvez. She was very helpful in handling my questions. I felt at ease because of her. There was a problem with the part that needed for my car. Ms Perez was very helpful in getting the problem corrected. I just wanted to complement her on a job well done. I only hope that I will have her as my service advisor every time I bring my car in to be serviced. More

Service and Warranty I purchased my New 2014 Ford Focus SE down south in nashville when i lived there, then moved back to chicago. I recently had an issue and my car died I purchased my New 2014 Ford Focus SE down south in nashville when i lived there, then moved back to chicago. I recently had an issue and my car died on the highway, had it towed to Ford, they said it was my Throttle Body that went bad. (Just wanted to say first i have no issues with the mechanics and service persons at Al Piemonte) So they ordered my part, but forgot to put it on the actual order so i have to wait another day....Normally I would be okay with that but I Run 2 companies and have several clients i have to now call of from going. Every day is precious to me due to working 10-12 hours a day or more. I asked them why this happened to my car they told me no outside source (weather, my driving) effected my Throttle Body and that it just went bad. When i originally bought my car my trans was delayed which i just thought that was the elec. Trans and didn't think anything of it since i've always driven older cars. Now i'm paying $550 to get something fixed that obviously had and issue straight from the manufacture and over time finally broke. Nothing about this situation makes me happy.... Once again im not bashing the service staff, as they are just doing their jobs, although forgetting to put my part on the order doesn't make me happy but we all make mistakes and forget things when we are in a rush. Thanks for the messed up car Ford! More

Excelente servicio miguel198010 Estoy muy contento primero por la ayuda a obtener el carro que me gustó y por el buen servicio q me dio el agente frenando chacon se los recomiendo al Estoy muy contento primero por la ayuda a obtener el carro que me gustó y por el buen servicio q me dio el agente frenando chacon se los recomiendo al 100% .gracias por su tiempo y su ayuda que tuvieron para obtener mi Nissan sentra More