Al Piemonte Ford

This post is in response to my previous post. On Monday afternoon I received a phone call from Marco Piemonte who said he was the owners son asking what had happened at the dealership and to apologize for afternoon I received a phone call from Marco Piemonte who said he was the owners son asking what had happened at the dealership and to apologize for my bad experience. Marco asked me if I would be willing to deal directly with him if he could get the pricing right for me to purchase the 2011 Taurus SHO that I was interested in. After talking to Marco and getting a call back I was comfortable with making 1 final attempt at this dealership providing I did not deal with the folks that made me feel pressured and upset. I was assured that I would be dealing with Marco only and he would make sure everything was right and to my satisfaction. Upon arriving at the dealership I was greeted by Marco and introduced to Lanell who was outstanding. Lanell had the vehicle spotless for me and I wanted to test drive the vehicle 1 final time before I made the purchase. After driving the vehicle my price was in the range I wanted to be in and we had a deal in place. I then met Sam who is in finance and was treated with courtesy and respect and we went thru the paperwork and I drove off in my new car. Upon returning home I discovered that some of the paperwork had very minor errors and upon calling the dealership this morning (01/26/11) and speaking with Mark in finance everything was corrected with no problem at all.(only error was the type of extended warranty I wanted for the car). Mark was even able to get the finance rate lower than what was originally given to me. I am glad that Things got corrected here as this is 1 of the most beautiful dealerships I have been in and it is huge!!!! One last thing I would like to comment on is the delivery of the vehicle. In all my years of buying cars I have never received a vehicle as clean and detailed as I have this vehicle. The porters here took their time cleaning this car up. Hopefully if anyone experiences a problem like I first did ask to speak to Marco or the owner Mr Piemonte himself as I have been told he is frequently at the store and I am confident that the issues will be addressed. More

I just bought a New Ford Edge from Al Piemonte Ford. Overall the experience was decent. They were able to get me the specific car I wanted at the X-plan price. The two negatives were 1. The "check out" Overall the experience was decent. They were able to get me the specific car I wanted at the X-plan price. The two negatives were 1. The "check out" process took about 45 minutes with the "undercoating" pitch etc. (I just want to sign the financing docs and go) 2. The Salesman was not knowledgable with regards to transfer of plates (resulting in an additional visit to the dealership) I even specifically asked if it was OK to transfer plates in my wife's name even though everthing else is in my name. (it was not and they had to redo the registration) More