Al Piemonte Chrysler Dodge Jeep Ram - Service Center

I purchased my vehicle brand new from this dealer & has I purchased my vehicle brand new from this dealer & has had it maintance & services done here. 3 weeks ago i had an oil line leak which was a $900 I purchased my vehicle brand new from this dealer & has had it maintance & services done here. 3 weeks ago i had an oil line leak which was a $900 repair.  Dropped the van off Thursday evening & picked up Friday afternoon. when I picked up van I had noticed major scratches on my hood that I had not noticed before. Brought it up to service manager, mike who basically told us to get bent & wasnt their issue & shooed us away. Immediately he was defensive but not helpful. My husband then called & left a message with General manager & has yet received a recieved a response,  3 weeks later. just didn't understand how they got there. Mike said it's weathered scratches & it could be buffed out.  I took it to 2 local & reputable body shops & both said they were Not weathered & were fairly new. It would cost me $1,400 to fix. I just didn't like the way they brushed me off & didn't offer any type of assistance. Before all this, I asked for an appraisal to trade in for a new vehicle,  needless to say I won't be returning to by a new car from them .I was very disappointed.  More

I have a bought four cars from this dealership in past years. I purchased a 2018 jeep grand Cherokee in August of 20-8. I have had continued difficulty with service at this dealership mainly regarding co years. I purchased a 2018 jeep grand Cherokee in August of 20-8. I have had continued difficulty with service at this dealership mainly regarding communication. I have repeatedly experienced No call from the dealership when my vehicles service was complete, no call regarding the work that needed to be done, and when I brought it to the dealerships attention Excuses were plentiful. Each person I talked with, explained to me that it was someone else’s fault. I will no longer bring my vehicle to the dealership for service, nor will I ever purchased another vehicle from this dealership again. More

I've used Crystal Lake Chrysler for service since buying my Dodge Caravan in 2014. They consistently provide the highest quality repair service at a fair price. The staff is friendly, efficient and professi my Dodge Caravan in 2014. They consistently provide the highest quality repair service at a fair price. The staff is friendly, efficient and professional. More

Been going here for a few years now. They maintain and repair my 5500 Ram work truck. Always a pleasant and successful experience. This time around I requested 2 new batteries since I have originals from repair my 5500 Ram work truck. Always a pleasant and successful experience. This time around I requested 2 new batteries since I have originals from 2016 in the truck. Also I have a lot of accessories that run off the batteries. Well they only replaced one battery. This place has gone to xxxx since Necky Karda the good service writer left. More

Eva is always phenomenal and keeps me updated every step of the way. They did everything I asked for and finished earlier than I hoped. of the way. They did everything I asked for and finished earlier than I hoped. More

I have purchased 3 Rams, 2 Jeeps and one Dodge in the last 4 years. The Sales and Service Teams are a well tuned group of people. I am proud to bring my family and friends to this dealership. Gary and Sc last 4 years. The Sales and Service Teams are a well tuned group of people. I am proud to bring my family and friends to this dealership. Gary and Scotty the owners are always available and talks to you as a person, not a sale. the whole group is the best I have ever seem. Justin Wyatt in sales Bob Buehrer in Finance to George Bratanick in service and the many people that I have interacted with are always HAPPY to Help and meet my needs and will meet yours as well. More

Rich is sales is great, not happy with the service department. The never ending problem with corrosion around the edge of the hood. Aluminum on steel. No one cares. They told me to call Chrysler which department. The never ending problem with corrosion around the edge of the hood. Aluminum on steel. No one cares. They told me to call Chrysler which was a total waste of my time. They could care less. My first and my last Jeep. Back to Toyota or Honda. More

Me and my family have been buying and servicing our cars from here for years. They are the best around. I recommend them very highly . from here for years. They are the best around. I recommend them very highly . More

Excellent customer service. Always willing to go the extra step and take care of me. Casey and Becky are exceptionally caring and always ready to get me and my truck back on the road in the least amount extra step and take care of me. Casey and Becky are exceptionally caring and always ready to get me and my truck back on the road in the least amount of time. More