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Al Piemonte Chevrolet
East Dundee, IL
492 Reviews
Our primary goal is complete customer satisfaction. It's our passion. Our online dealership for Al Piemonte Auto Group was created to enhance the buying experience for every one of our Internet shoppers. We will work to get you into the new Chevrolet vehicle you want. Be sure to look over our quality selection of pre-owned vehicles too. If you have any questions, Please feel free to contact us or call our Internet Department at 847-426-2000.
We are here to serve you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:30 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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January 12, 2015
Excellent Service Sales men super NICE always have SMILES on there face and they are VERY HELPFUL and took care of all my needs in a timely matter very friendly too. S Sales men super NICE always have SMILES on there face and they are VERY HELPFUL and took care of all my needs in a timely matter very friendly too. Service men took very good care of me and my truck also Very friendly.Customer service very friendly.I visited the washroom and it was the cleanless ever I told customer service Thank You for having a clean Washroom. Thank You so much for being there for me for all my needs. More
by Dorothy
Employees Worked With
Oliver Ponce
Helpful October 02, 2014
Good service from new tech I purchased my 2014 Chevy Traverse from this dealership and needed service as I was having a brake issue. Took my car to Biggers Chevy due to the mec I purchased my 2014 Chevy Traverse from this dealership and needed service as I was having a brake issue. Took my car to Biggers Chevy due to the mechanics being on strike and they advised me that I needed a new brake booster and it would take over a week to get the part. I called Piemonte's parts department and was advised that they have the part in stock and to come in. I then spoke with Justin who is the service director and told him my concerns with the strikers harassing and being downright threatening to customers. Justin assured me that he has fully trained factory technicians and to ignore the strikers and bring my vehicle in. Upon my arrival I was greeted by the service advisor Carlos. carlos was very polite and apologetic for the strikers actions and assured me he would get my vehicle repaired. My vehicle was then repaired by a factor tech named Mike. I am very grateful to Mike as after the replacement part was put on my car it was defective right out of the box and made my car do some really strange things. The part that was replaced being defective was no longer in stock and the parts department went to Crystal lake for a new part so I could get my car back. After the second part was put on all was perfect. I cannot thank Mike enough for having to go thru the same repair twice. What a great guy as he went for a test drive with me to make sure I was 100 % satisfied and his priority was my satisfaction and safety. You simply don't find these kinds of people who care folks. Usually it's all about getting the cars out of there as fast as possible. I also spoke with the general manager Rich while I was there as I have known him for years. Rich also assisted on getting my car right and has been there for me since day 1. Thank you for everything Rich I truly appreciate it. As for the strikers. What a bunch of immature children. I understand you want to better your benefits and pay or whatever the reason may be while you are striking. This is between the owner and you...not the customer!!!!! This is not a customers fault that an agreement cannot be addressed. Customers have to come here and be verbally assaulted and get the finger or hear vulgar language? What kind of a person does that truly make a man? More
by mrcarnut
Employees Worked With
Justin, Carlos,Mike @ Rich
