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Al Piemonte Buick GMC - Service Center

Elmhurst, IL

4.6
621 Reviews

621 Reviews of Al Piemonte Buick GMC - Service Center

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August 01, 2024

Had me reschedule my service appointment twice due to not having a car to lend me while my car was gonna be in service. They had told me I’ll have a car to leave with and I show up to my appointment and then More

by danny.19.walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Froehlich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Al Piemonte Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the rescheduling of your service appointment and the lack of a loaner vehicle during this time. It's important for us to meet your expectations, and we appreciate your feedback. Please feel free to reach out to us directly so we can address your concerns and work towards a resolution. We value your business and want to ensure you're taken care of. The Al Piemonte Buick GMC Team 888-851-4025

July 29, 2024

Great service and friendly people. Would take my Truck back for service. Would recommend them. More

by ROBBIE.BILOTTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Jul 30, 2024 -

Al Piemonte Buick GMC responded

Thank you for the fantastic review! We are delighted to hear that you had a great experience with our team at Al Piemonte Buick GMC. We appreciate your recommendation and look forward to welcoming you back whenever your truck needs service. See you next time! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

July 28, 2024

Easy to make appointments and very friendly staff. Would highly recommend this dealership to family and friends. More

by LOSASSO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Valdivia
Jul 30, 2024 -

Al Piemonte Buick GMC responded

Thank you for the positive feedback! We appreciate your kind words about our staff and service. We're glad to hear you had a great experience at Al Piemonte Buick GMC. Please feel free to come back anytime, and don't hesitate to share your experience with your family and friends. We look forward to seeing you again! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

July 24, 2024

They took my appointment right away and offered me a lift since I was leaving vehicle. Very helpful and professional More

by OCAMPO151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Jul 24, 2024 -

Al Piemonte Buick GMC responded

Thank you for choosing Al Piemonte Buick GMC for your service appointment! We are delighted to hear that our team provided you with quick and professional service, including offering a lift while your vehicle was being taken care of. Your positive experience is important to us, and we look forward to assisting you again in the future. Safe travels! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

July 24, 2024

Been coming here for 2-3 yrs now and the work done is excellent. Neil in Service dept is the best representative in this company. He’s so courteous, takes his time to explain things, is just so pleasant More

by INCAICA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil
Jul 24, 2024 -

Al Piemonte Buick GMC responded

Thank you for choosing Al Piemonte Buick GMC for the past 2-3 years! We're thrilled to hear about the excellent service you received, especially from Neil in the Service Department. We truly appreciate your kind words and loyalty. Please visit us again soon and feel free to share your positive experience with others! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

July 21, 2024

Everything was prompt and well done. Communication was also good. I will definitely return the next time I need service. More

by JOGRADY62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Jul 23, 2024 -

Al Piemonte Buick GMC responded

Thank you for the great review. Is there anything we can improve to earn a 5 star? Please give us a call to discuss this in person. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

July 20, 2024

Car wash line too busy to clean my car. Not acceptable .but it is what it is More

by COACH1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Jul 22, 2024 -

Al Piemonte Buick GMC responded

Thank you for sharing your feedback with us. We appreciate your perspective and understand your frustration. Rest assured, we value your time and will strive to improve our car wash service. Please feel free to reach out to us directly if you have any further concerns. We look forward to the opportunity to better serve you in the future. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

July 20, 2024

I've worked with my salesman, Tony Losacco, before and he's been very professional as well as helpful. Tony has always had the answers I needed for me and I know I can count on him. I know I'll return to More

by PLATODOG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Losacco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Al Piemonte Buick GMC responded

Thank you for choosing Al Piemonte Buick GMC and for sharing your positive experience with us. We're glad to hear that Tony provided you with such professional and helpful service. We look forward to welcoming you back in the future and assisting you once again. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

July 20, 2024

Great servicemen, great mechanics, and very very professional. Many E’s in the Buick lineup. More

by GARYMARC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil
Jul 22, 2024 -

Al Piemonte Buick GMC responded

Thank you for choosing Al Piemonte Buick GMC and for the positive review, Gary! We're thrilled to hear about your great experience with our service team and mechanics. We appreciate your kind words and are glad you enjoyed the diverse selection in our Buick lineup. We look forward to assisting you again soon! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

July 17, 2024

Trust is the key. You can trust that Al Piemonte knows your car and what work needs to be done and won't sell you services that you don't need. They cultivate a rela More

by JIM_DANIEL1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Jul 18, 2024 -

Al Piemonte Buick GMC responded

Thank you for the positive feedback! At Al Piemonte Buick GMC, building trust with our customers is essential. We're glad to hear that you appreciate our personalized service and attention to your vehicle's needs. We look forward to continuing to provide you with top-notch service in the future. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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