Al Piemonte Buick GMC - Service Center

Acceptablr I was surprised that I was not notified of the change of ownership. I was given the service I expect from that location Everyone was friendly. I was surprised that I was not notified of the change of ownership. I was given the service I expect from that location Everyone was friendly. More

My car was in much better when I left than when I pulled in Since the day I bought my car there at Buick GMC It has been the best experience. This really was my first car to buy to me brand new and I have nev Since the day I bought my car there at Buick GMC It has been the best experience. This really was my first car to buy to me brand new and I have never regretted it yet. I always take my car in to the dealership to get any maintenance (oil change, etc) ) and feel confident when I bring my car in to do any kind of service. I would never bring it into anywhere else for service just because i trust how my car is taken care of. This is the only real investment I have and I will always go to the dealership for all issues because I trust them and I feel i get good quality work done on my car and that they care about my car. I would recommend Piemonte Buick if someone wants to buy a car because of the service and the entiire stafff. I have no complaints about the dealership and really trust them fully. I come all the way from "Orland Oark" to your dealership but to me it is worth it with the good service I get and each and everyone working there making me feel welcome If I know of anyone who needs a car your dealership is the only one I would recommend!!! More

Questionable Customer Service My inital experience with the Service Center & Al Piemonte Dealership is they didn't delivery my vehicle that was in for service as promised. Call mul My inital experience with the Service Center & Al Piemonte Dealership is they didn't delivery my vehicle that was in for service as promised. Call multiple times over multiple days to check status and left messages but not response. I final got a call back on the 2nd day in the afternoon telling me the vehicle wouldn't be ready till Wed. 1/08. I told them that wasn't acceptable but they couldn't do anything. Than two hours later they called and said my vehicle was ready. The vehicle was in for a replacement battery and an oil change and to reinstall the console trim that was take apart in an attempt to get the Shifter into neutral to move the car original due to a dead battery. Need to have better instructions how to get the vehicle into neutral with a dead battery. Nothing in the Car Booklet. They need people to answer the phone and be able to follow up with the customer in a time manner. Not sure if I could recommend this Service Center. I was a customer of Howard Buick-GMC for 10+ years and never had a problem with their Service Center. My 1st experience with Al Piemonte Service Center is questionable. More

Service Department The service department at Al. Piedmont was excellent. They kept me current on the status of the repairs. The vehicle now operates like I just drove it The service department at Al. Piedmont was excellent. They kept me current on the status of the repairs. The vehicle now operates like I just drove it off the dealership lot. More

Repaired brake warning light Very satisfied with the service that was done to repair my brake warning light. Except for the delay due to the part being out-of-stock due to the st Very satisfied with the service that was done to repair my brake warning light. Except for the delay due to the part being out-of-stock due to the strike, everything was handled very well. More

Great and fast service. No waiting when you drive in for service. Service advisor greets you when you get out of your car and starts to listen to your needs. No waiting when you drive in for service. Service advisor greets you when you get out of your car and starts to listen to your needs. More

GREAT customer service - honest, friendly, top rated I have been dealing with this dealership for many years and have never encountered a problem that couldn't be solved. I have complete faith and trust I have been dealing with this dealership for many years and have never encountered a problem that couldn't be solved. I have complete faith and trust in them and would recommend the sales staff as well as the service department to everyone. More

Service Visit Great service visit. We knew this visit will take a couple of days. The service advisor had my loaner ready when I got there and the paperwork ready Great service visit. We knew this visit will take a couple of days. The service advisor had my loaner ready when I got there and the paperwork ready for my appointment as promised. He then kept me updated with status all along the way and made sure I felt comfortable with the updates. More