Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Al Piemonte Buick GMC - Service Center
Elmhurst, IL
609 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
609 Reviews of Al Piemonte Buick GMC - Service Center
Sort by
December 09, 2020
Very polite and professional! I’ve been there a few times and the level of great service is the same. They have gone the extra mile when providing the services I needed. and the level of great service is the same. They have gone the extra mile when providing the services I needed. More
by AC
Verified CustomerEmployees Worked With
Gigi Lopez
November 19, 2020
Generally good, though I was disappointed that one issue we are having could not be identified, fixed. It was the turn signal issue..Flips from right to left when canceling. we are having could not be identified, fixed. It was the turn signal issue..Flips from right to left when canceling. More
by ARCHY_MCN
Employees Worked With
Don't know
November 05, 2020
Great job by Todd explaining what I needed repaired. Also helping me get to work because there was no loaner car available when they said there would be. helping me get to work because there was no loaner car available when they said there would be. More
by tsarubbi
Employees Worked With
November 04, 2020
Thank you to the amazing employees at Al Piemonte starting with my salesman Jake to the manager JD to service Gigi everyone of them were so professional from start to finish..Thank you starting with my salesman Jake to the manager JD to service Gigi everyone of them were so professional from start to finish..Thank you More
by YOUTIGERNOW
Employees Worked With
Jon David, Jake Smrz, Gigi Lopez
October 29, 2020
I went back to the dealer spoke with the manager and was assured that my experience with them would always be great. Dean and the manager took good care of me even recieved vouchers for free oil change. assured that my experience with them would always be great. Dean and the manager took good care of me even recieved vouchers for free oil change. More
by DEVEALMGRANT
Employees Worked With
Dean Demos
October 29, 2020
My Buick Enclave needed some service as I was there I went in looking for a newer vehicle preferably a GMC pickup and found what I liked with the assistance of Salesman Tony Losacco. Assisted by Joe T. went in looking for a newer vehicle preferably a GMC pickup and found what I liked with the assistance of Salesman Tony Losacco. Assisted by Joe T. More
by Dale P.
October 25, 2020
The service department was the best I have ever experienced. The repair was done in a timely fashion. The two gentlemen i dealt with at the service desk were very informative, honest and patient. experienced. The repair was done in a timely fashion. The two gentlemen i dealt with at the service desk were very informative, honest and patient. Sorry i do not have their names More
by MSTCHWCZ
Employees Worked With
October 20, 2020
Concern, None of the Service advisory staff or other dealership staff members were practicing the Covid-19 CDC recommendations. Two that I observed, No One was Wearing Mask, 6' rule not observed, also n dealership staff members were practicing the Covid-19 CDC recommendations. Two that I observed, No One was Wearing Mask, 6' rule not observed, also no hand sanitizers, no plastic dividers. I was also surprised when I paid my bill that the office staff was not observing CDC recommendations. More
by paul.swiderski
Employees Worked With
October 18, 2020
I am absolutely DISGUSTED with this service department. Everyone at this place seems to be a "manager". Can't ever get a hold of upper management... My car has been DESTROYED. They did a xxxx poor job at Everyone at this place seems to be a "manager". Can't ever get a hold of upper management... My car has been DESTROYED. They did a xxxx poor job at fixing my mold issue the first time. I HAD TO BRING IT BACK because I could still smell the mold! Turns out....THEY DIDNT REPLACE THE MOLDY CARPET ALL THE WAY THROUGH!!! Why they didnt fix it makes no sense....How they let me take my car home like this is BEYOND ME. I was 34 weeks pregnant at the time. Not like they cared. They clearly just want their money. They "fixed" it a second time....but this time they had to rip pretty much the whole front end off inside to replace the carpet that should have been done the first time....There is so many pieces broken now its INSANE. I could have done a better job putting this back together!!! My car WAS in great shape....now I have to fix things THAT WEREN'T EVEN BROKEN IN THE FIRST PLACE! THANKS FOR NOTHING!!!! DO NOT COME HERE! Go somewhere where you will get exceptional service because you're not going to get it here!!!! More
by Jen B
October 15, 2020
Awesome place to visit. Friendly staff. I love coming to the dealership to see Steve Hall. Steve is the best sales rep EvER. No complaints the dealership to see Steve Hall. Steve is the best sales rep EvER. No complaints More
by FLOWERSCM787
