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Al Piemonte Buick GMC - Service Center

Elmhurst, IL

4.6
622 Reviews

622 Reviews of Al Piemonte Buick GMC - Service Center

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November 16, 2021

What a terrific service department. Knowledgeable, friendly and fair pricing. Excellent customer service and a free car wash too. More

by NEWCARFROM CASTLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
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Nov 17, 2021 -

Al Piemonte Buick GMC responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 11, 2021

Dropped off my car because I got a message that my car needed service, Todd is always fast, respectable, and provides great customer service. More

by goanngo2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2021 -

Al Piemonte Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 11, 2021

Bad service cashiers are rude one thousand percent better when it was howards buick feel like switching to another dealer for car service More

by Bob burger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Report | Print
Dec 28, 2021 -

Al Piemonte Buick GMC responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. The Al Piemonte Buick GMC Team 888-851-4025

November 09, 2021

I have always had a good experiance bringing my GMC truck for service . I usually deal with Todd and he always take care of business. More

by lopardomike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2021 -

Al Piemonte Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 05, 2021

2 hours wait for oil change with a scheduled appointment unacceptable. Registered complaint with Chris. More

by bettygorecki
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jose Valdivia
Report | Print
Nov 06, 2021 -

Al Piemonte Buick GMC responded

We are truly sorry for the very long wait but truly appreciate your business.

Nov 07, 2021 -

bettygorecki responded

Having been in .a sevice business for 50 yesrs i respect time as a customer and provider of service. What more needs to be said. I do not accepy words like "truly sorry". Means nothing. Look in the mirror and ask yourselves how you would accept this rather lame excuse for service.!

Nov 07, 2021 -

bettygorecki responded

Exactly how are you trrly conserned,

November 05, 2021

Went for a Key Fob and Service Nicholas was very helpful. Key fob should have been free More

by rglanton04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Moore
Report | Print
Nov 05, 2021 -

Al Piemonte Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. The Al Piemonte Buick GMC Team 888-851-4025

Nov 06, 2021 -

rglanton04 responded

I bought basically a brand new 2020 GMC Acadia with 1 key fob which I was told by the sales person would help me get a discount on another but when she was called on it she got amnesia. Then I was also told I would get 2 free oil changes and when I got my bill I was charged. I just feel that I should have gotten more than what was offered especially since the car was listed at 6,00]+ but when I got it it had 7,00]+ miles. Even the service guy stated I shouldn't have to pay for the key fob but he did give me a discount.

November 01, 2021

Excellent service and Friendly people. No issue too small and they took time to explain details. More

by MARK.FROST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Report | Print
Nov 02, 2021 -

Al Piemonte Buick GMC responded

Thanks for your perfect review, Mark! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

October 31, 2021

Great customer service, fast, respectful intends to customer needs was givin a loaner vehicle while my car was getting service done More

by CICCIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Report | Print
Nov 01, 2021 -

Al Piemonte Buick GMC responded

Ciccio, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

October 28, 2021

Everyone was very nice and helpful from the minute I walked in to have my car serviced until I picked it up.Nick was especially helpful and updated me daily on the status of my vehicle being repaired.E More

by RENEELAVERE267
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick and all service dept.employees
Report | Print
Oct 29, 2021 -

Al Piemonte Buick GMC responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

October 28, 2021

Dropped my vehicle off for a warranty issue. In the service department, Nick was the most professional, kind, and helpful person i have met at any dealership. I live 60 miles from this dealership and More

by MAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Oct 29, 2021 -

Al Piemonte Buick GMC responded

Thank you for the wonderful review and for traveling to Al Piemonte Buick GMC from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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