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Al Piemonte Buick GMC - Service Center

Elmhurst, IL

4.6
622 Reviews

622 Reviews of Al Piemonte Buick GMC - Service Center

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February 14, 2023

Out standing service from the time I walked in to the time I drove off in my new Sierra. Samantha Zito was very very helpful and kept me informed even on her off days. Thank you Samantha and I will defin More

by Juankc9pfg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Zito
Feb 15, 2023 -

Al Piemonte Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

February 12, 2023

Todd did an exceptional job communicating keeping me informed every step of the way. We were out of the country and he made ever effort to make sure our car was fixed and ready for when we picked it up. More

by Kevin Gibbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Al Piemonte Buick GMC responded

It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

February 10, 2023

Tod I’d great he takes care of me when I am in got servivr More

by B-OROURKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Al Piemonte Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

February 08, 2023

For each service they charge, the total of high. They should always propose a discount for customer satisfaction, I had to look what I received by mail for the coupon. More

by FATIHABELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Valdivia
Feb 10, 2023 -

Al Piemonte Buick GMC responded

Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. The Al Piemonte Buick GMC Team 888-851-4025

February 05, 2023

Jose, Todd, Jim and Rich are the best, worked with my warranty and got the repair done quick and easy! More

by shannondhunt07
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Hunt, Jose Valdivia
Feb 07, 2023 -

Al Piemonte Buick GMC responded

We appreciate your kind words about our service team. Thank you for choosing Al Piemonte Buick GMC for your vehicle needs. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

January 31, 2023

Todd always provides excellent service. Victor is an outstanding tech who always services my car. More

by HANSEN.CHERYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor (tech who serviced the car)
Feb 02, 2023 -

Al Piemonte Buick GMC responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

January 29, 2023

Jose is wonderful to work and always is super kind when I go! My experience was excellent. More

by mdiazcadena94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Valdivia
Jan 31, 2023 -

Al Piemonte Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

January 29, 2023

Car listed at $22275. Offer sheet was $31k. They wanted me to pay for GPS security system, $3500, wheel hub locks, $450. We waited the day we purchased. We waited the da More

by andyhogan8915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James, Oscar both sales
Jan 31, 2023 -

Al Piemonte Buick GMC responded

We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us so we can address and remedy your concerns. The Al Piemonte Buick GMC Team 888-851-4025

January 25, 2023

Easy to deal with. .......... Todd in service......pleasure to work with Thanks for the carwash More

by HANK14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Al Piemonte Buick GMC responded

We are glad to hear you enjoyed your recent visit to our service department. At Al Piemonte Buick GMC we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

January 23, 2023

I was able to have my breaks replaced. And was in and out quickly with no issues. I was charged the earlier quoted price and was happy with my repairs More

by wawa3568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Jan 24, 2023 -

Al Piemonte Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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