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Al Piemonte Buick GMC - Service Center

Elmhurst, IL

4.6
638 Reviews

638 Reviews of Al Piemonte Buick GMC - Service Center

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December 23, 2023

Expensive but work was needed. Todd is a GREAT service man. Treated as a person not just a money magnet More

by CRJ638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Al Piemonte Buick GMC responded

It is great to hear about your recent service experience. We will certainly pass on your feedback to Todd as he will be happy to hear it! We look forward to working with you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 23, 2023

I've trusted Todd since 2008. I won't go anywhere else because he always takes good care of me and goes over and above. More importantly, he keeps me and my family safe. More

by ecafasso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Al Piemonte Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 14, 2023

They do good work and very well taking care of i went for an oil change and i was in and out More

by ABELINO.GARZA85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Dec 15, 2023 -

Al Piemonte Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 03, 2023

The reason why my service appointment was so good. Was the attitude of the service tech who took my order. It was professional friendly. I would recommend service center to my friends. More

by bm256721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Al Piemonte Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 02, 2023

Went out of there way to find me a loaner car,the mechanic (Joe K )did a great job. Plus it was done sooner than projected. More

by biggdaddyx4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe K
Dec 05, 2023 -

Al Piemonte Buick GMC responded

Thank you for taking the time to write this wonderful review about our service department. We extremely pleased that our team was able to fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Al Piemonte Buick GMC and we look forward to your continued business! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 28, 2023

Poor customer service, poor quality of the service and terrible listening skills by the front desk. Specially Steve. I cannot believe his way of caring for customer requests. I even told him this Truck wa More

by jcnaja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ontario
Nov 30, 2023 -

Al Piemonte Buick GMC responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. We don't want to lose a loyal customer and would really appreciate the chance to speak with you regarding this matter. Please contact us at your earliest convenience. We look forward to speaking with you and regaining your trust in our business. The Al Piemonte Buick GMC Team 888-851-4025

November 26, 2023

Bought a truck had a little issue took it back and they took care of me excellent dealer More

by raul151518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Nov 28, 2023 -

Al Piemonte Buick GMC responded

Raul, we are so glad we could take care of all of your needs at Al Piemonte Buick GMC. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 21, 2023

This has been my favorite dealer for years although I was dupped into buying tires that didn't solve my problem once. I have worked with Todd many times and this last time he was great. More

by REDI_INC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Al Piemonte Buick GMC responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. The Al Piemonte Buick GMC Team 888-851-4025

November 16, 2023

Todd in the service department who has been in the service department for a long time is great! He always ensures our vehicles are always up to date with service necessary. Thank you Todd! More

by BKCAPURCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Nov 17, 2023 -

Al Piemonte Buick GMC responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Todd does for Al Piemonte Buick GMC and our customers. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 15, 2023

We always bring our 2015 Yukon XL in for service at your dealership because the service department at Al Piemonte GMC is what keeps us coming back. This time the vehicle was due for an oil change and a fri More

by DAVALENTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Nov 15, 2023 -

Al Piemonte Buick GMC responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Todd and Jose assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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