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Al Piemonte Buick GMC - Service Center

Elmhurst, IL

4.6
621 Reviews

621 Reviews of Al Piemonte Buick GMC - Service Center

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January 03, 2024

I’ve been buying vehicle’s since 1999 here always had a great relationship with service techs.I’ve known Todd a very long time and he always tells me what wrong and how much of a cost great guy! More

by SCOTTJULIE1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Al Piemonte Buick GMC responded

Scott, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 30, 2023

I came in for a repair of my gas cap door. The installed brand new one and had me me in out in about 15 minutes. It also came in under the original estimate by about $40. More

by wawa3568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Jan 02, 2024 -

Al Piemonte Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 29, 2023

Been servicing our cars at this location since 2009. Todd Froelich took care of our needs then and ever since. He knows us as soon as he sees us. He is very knowledgeable, courteous and a pleasure to de More

by NEWCARFROM CASTLE
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Al Piemonte Buick GMC responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Al Piemonte Buick GMC. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 23, 2023

Expensive but work was needed. Todd is a GREAT service man. Treated as a person not just a money magnet More

by CRJ638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Al Piemonte Buick GMC responded

It is great to hear about your recent service experience. We will certainly pass on your feedback to Todd as he will be happy to hear it! We look forward to working with you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 23, 2023

I've trusted Todd since 2008. I won't go anywhere else because he always takes good care of me and goes over and above. More importantly, he keeps me and my family safe. More

by ecafasso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Al Piemonte Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 14, 2023

They do good work and very well taking care of i went for an oil change and i was in and out More

by ABELINO.GARZA85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Dec 15, 2023 -

Al Piemonte Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 03, 2023

The reason why my service appointment was so good. Was the attitude of the service tech who took my order. It was professional friendly. I would recommend service center to my friends. More

by bm256721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Al Piemonte Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 02, 2023

Went out of there way to find me a loaner car,the mechanic (Joe K )did a great job. Plus it was done sooner than projected. More

by biggdaddyx4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe K
Dec 05, 2023 -

Al Piemonte Buick GMC responded

Thank you for taking the time to write this wonderful review about our service department. We extremely pleased that our team was able to fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Al Piemonte Buick GMC and we look forward to your continued business! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 28, 2023

Poor customer service, poor quality of the service and terrible listening skills by the front desk. Specially Steve. I cannot believe his way of caring for customer requests. I even told him this Truck wa More

by jcnaja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ontario
Nov 30, 2023 -

Al Piemonte Buick GMC responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. We don't want to lose a loyal customer and would really appreciate the chance to speak with you regarding this matter. Please contact us at your earliest convenience. We look forward to speaking with you and regaining your trust in our business. The Al Piemonte Buick GMC Team 888-851-4025

November 26, 2023

Bought a truck had a little issue took it back and they took care of me excellent dealer More

by raul151518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Nov 28, 2023 -

Al Piemonte Buick GMC responded

Raul, we are so glad we could take care of all of your needs at Al Piemonte Buick GMC. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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