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Al Piemonte Buick GMC - Service Center

Elmhurst, IL

4.6
621 Reviews

621 Reviews of Al Piemonte Buick GMC - Service Center

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March 07, 2024

I had a very good experience with this dealer team. They are very punctual and very professional, did a very good work and I left in perfect time. More

by noroc11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Mar 08, 2024 -

Al Piemonte Buick GMC responded

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Al Piemonte Buick GMC provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 06, 2024

Very good service department, vehicle was repair quickly and everything was explained to me by the service advisor. More

by ZYZIO2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Myhre
Mar 07, 2024 -

Al Piemonte Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 04, 2024

Very poor customer service and communication. Called many times to no answer and no call back. I asked questions and got an attitude from a red haired guy in service I didn’t even want to ask for More

by sergio.garciajr0206
Recommend Dealer
No
Employees Worked With
Todd Froehlich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Al Piemonte Buick GMC responded

Sergio, we appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting us at your earliest convenience, we would like to further discuss what happened and do our best to address these issues. We look forward to speaking with you and regaining your trust in our business. The Al Piemonte Buick GMC Team 888-851-4025

February 29, 2024

Always provide good and reliable service. Have been taking my GMCs there for many years. More

by GIOFRANCESCO85
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Al Piemonte Buick GMC responded

Gio, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

February 28, 2024

Muy mal servicio , me querían vender una camioneta en muy mal estado la transmisión y otras cosas q tenía , aún se molestaron cuando les dije q me la arreglaran More

by yoelorihuela77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Froehlich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Mar 01, 2024 -

Al Piemonte Buick GMC responded

Esta no es la experiencia que proponemos brindar a nuestros clientes. Nos gustaría discutir su visita más a fondo para que podamos avanzar en una dirección positiva. Por favor, comuníquese con nosotros lo antes posible. The Al Piemonte Buick GMC Team 888-851-4025

February 26, 2024

Great Service, the personnel are super nice and very happy. The place was clean and there was coffee. More

by elidia_rosas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Valdivia
Feb 29, 2024 -

Al Piemonte Buick GMC responded

We appreciate your marvelous feedback, Elidia. It's our commitment to ensure quality customer care by providing nice and clean facilities as well as great service to our guests. Please come see us for any future needs. Thanks again! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

February 14, 2024

Todd is the best. Your service dept. is the reason I continue to buy vehicles here. More

by DAVENPORT22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Al Piemonte Buick GMC responded

Daven, thank you for the feedback! We are happy to hear about your positive experience at Al Piemonte Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

February 10, 2024

I had to call to get status on my vehicle Service adviser call but didn’t left a message More

by EALMENDAREZ7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Feb 12, 2024 -

Al Piemonte Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. The Al Piemonte Buick GMC Team 888-851-4025

February 08, 2024

El Sr José y su equipo pudieron solventar el problema que tenía mi Camioneta Equinox, muy agradecida More

by susana.lozada66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Valdivia
Feb 09, 2024 -

Al Piemonte Buick GMC responded

Apreciamos sus amables comentarios, Susana. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

February 01, 2024

Great Job on The Service. Thank You Jose & The Crew 😀👋. They Are Always On Time. More

by IVANZAKMAN.IZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rest Crew, Jose Valdivia
Feb 02, 2024 -

Al Piemonte Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay them to the team. Take care and have a great day, Ivan. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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