Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Al Piemonte Buick GMC - Service Center
Elmhurst, IL
640 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
640 Reviews of Al Piemonte Buick GMC - Service Center
Sort by
April 24, 2025
Professional service, polite treatment, work was completed quickly and my Encore GX was returned washed. Want's not to like. completed quickly and my Encore GX was returned washed. Want's not to like. More
by TORCHIA.46
Verified CustomerEmployees Worked With
April 21, 2025
Todd in the service dept got me a loaner. My 2023 Sierra Denali was in their service dept for approximately 7 weeks waiting for a new engine to come in. Truck seems to be driving and running My 2023 Sierra Denali was in their service dept for approximately 7 weeks waiting for a new engine to come in. Truck seems to be driving and running like new again. However I am still concerned that this catastrophic engine failure could happen again. GM needs to address the real issues with their v8 and fix these motors properly. More
by Leo G
Employees Worked With
April 13, 2025
Took care of the one problem very well couldn’t take care of second problem GMC has no fix for the phone charger . of second problem GMC has no fix for the phone charger . More
by BIGOUCH20
Employees Worked With
April 13, 2025
Have had pretty good experience there before. Took my 21 Denali sierra in for a recall and came back to pickup and they couldn’t find my keys. Luckily I have an AirTag on them and they were in so Took my 21 Denali sierra in for a recall and came back to pickup and they couldn’t find my keys. Luckily I have an AirTag on them and they were in some one’s desk. I was told the truck was washed and went to find it out front and it was parked out back and wasn’t washed. I also had to uber home at drop off because they said all the loaners were out and the porter wasn’t there. More
by MATTHEW.LANOUE
Employees Worked With
Unknown
April 05, 2025
Amazing service. Great customer experience. I highly recommend you using AP Buick GMC. Thank you Todd Great customer experience. I highly recommend you using AP Buick GMC. Thank you Todd More
by pmd6242
March 30, 2025
Thank you for the great service Al Piemonte Buick-GMC provided just this past week. I noticed a big different in my steering suspension , definitely I don’t hear the popping/clucking sounds. provided just this past week. I noticed a big different in my steering suspension , definitely I don’t hear the popping/clucking sounds. More
by kozlow123
Employees Worked With
March 22, 2025
I brought in my car to have the battery replaced. The service took less tha a half hour and I was charged $160 for Labor. $160 for a half hour of work, $320/hr, $2,560/day, $12,800/week, $665,600/yea The service took less tha a half hour and I was charged $160 for Labor. $160 for a half hour of work, $320/hr, $2,560/day, $12,800/week, $665,600/year per tech doesn't make sense. I really like this dealership but was dissapointed with the charge on this visit. More
by SRATZEK
Employees Worked With
March 14, 2025
Great service department, they gave me a estimated time for my repair, and they beat it Thank You for my repair, and they beat it Thank You More
by JFR9773
Employees Worked With
March 10, 2025
I have been taking my vehicles to this dealer, and this experience was one of the worst I have ever had. I bought the car at this dealer with the pitch that they do a 100-point inspection. Well, they defin experience was one of the worst I have ever had. I bought the car at this dealer with the pitch that they do a 100-point inspection. Well, they definitely do not. I have only had the car for 5 months, and it already has issues. I bought the extended warranty. It seems the dealer will figure out a way to charge a 199 inspection fee, and then whatever you bring it in for seems not covered at that point for one reason or another. The service manager didn't even try to work with us. More
by MCEPEDA2
Employees Worked With
RICH service manager
March 09, 2025
Recently had my Cadillac ATS towed to Al Piemonte Buick/GM dealership. The car was experiencing electrical problems, which are often hard to diagnose and repair. Although they had the car several day Buick/GM dealership. The car was experiencing electrical problems, which are often hard to diagnose and repair. Although they had the car several days . They were able to fix multiple problems. Got the car back and it’s starting and driving like new! Great job! More
by Leo G
Employees Worked With
