Al Packer's White Marsh Ford

Made an appt. for oil change, and possible brake work. Believe that I had actually spoke to Jonathan (Lloyd) when I made my appointment and he was very nice on the phone and was just as nice and helpful i Believe that I had actually spoke to Jonathan (Lloyd) when I made my appointment and he was very nice on the phone and was just as nice and helpful in person. They have coupons on-line (take advantage of them) one called "The Works " they change your oil, rotate the tires and check many things, and usually give you a print out showing the repairs that are needed or may be needed in the future.... I like that. They have a Quick Lane, but make an appointment. Many people complain about having work done at a dealer because it seems that what you went in for is just a small part of what they tell you needs to be repaired. No one wants to be ripped off or taken advantage of, you have to trust someone and problems happen no matter where you go. I gave a lower rating on the price and the work because I'm not a mechanic (or I'd be doing the work myself), and prices are probably high. Back to repairs...Jonathan came to me in the waiting area and gave me the run down of repairs needed, and we discussed it. Now this is what I really liked about Jonathan, he was not high pressure at all. He did not say if you don't all of his work done you are going to have problems. I'm not rolling in the dough and he was helpful on advising and discussing with me the things that should be done and the things that could wait. Instead of selling me brakes all around (I had coupons) he told me I could resurface and replace pads on the front and replace pads and rotors on the rear. I was using full synthetic oil (friend recommeded, and was told I could not change back) Jonathan said I could use the blend, all the oil changes I had no one gave me that option. I need tires and Jonathan told me the ones he recommended, and no, they were not the most expensive, and that he would keep an eye on the price ( at this time they are price matching). He also said it would be OK to just replace two at a time, which I've never done. Had to leave my car, which I was not thrilled about, but he hooked me up with a rental... so that turned out OK. I really did like Jonathan and felt comfortable with his advise, he is a fairly new Service Advisor but I think he will do very well. SO GIVE HIM A CALL 443-777-5053. I read many disturbing reviews on this site before writing this, and some of them were shocking. Good customer service along with good work is the basis of any business, that's what makes you want to come back again and again. Lesson White Marsh Ford if it costs you a few dollars to make something right you will gain more customers, not even making an effort is bad bad busness.Thanks to these reviews I have learned a couple of people to avoid and hope that I never have to place a sign in the back of my car. Glad my experiences have been great and this last visit dealng with Jonathan has been the best, hope he sticks around. More

Excellent experience ! Steve Lefko was very helpful and I would highly recommend him and the Al Packer's Ford to anyone looking for a good deal. would highly recommend him and the Al Packer's Ford to anyone looking for a good deal. More

My wife and I recently purchased a 2013 Ford Flex from Al Packer Ford White Marsh. Our salesman, Richard Mylinski, was very knowledgeable and friendly. He helped us find a Flex from another dealer and the Packer Ford White Marsh. Our salesman, Richard Mylinski, was very knowledgeable and friendly. He helped us find a Flex from another dealer and the vehicle was delivered to us by the next business day. Before we left Al Packer, Richard Mylinski gave us a brief car tour on the vast array of the Flex's options. I would highly recommend using Richard Mylinski and Al Packer Ford White Marsh for your next Ford purchase. More

Bernie greeted us with a smile and her hand extended. She Bernie greeted us with a smile and her hand extended. She listened tour requirements and suggested several options. At times she gave us a negative Bernie greeted us with a smile and her hand extended. She listened tour requirements and suggested several options. At times she gave us a negative answer but always explained why. She was always very cheerful even when she had to go out in the cold snowy weather to locate a car or change license plates on the cars. My wife has had surgery on her knees and since there was ice and snow on the curbing she told my wife to wait. She came down to where my wife was and took her arm tightly and helped her up and down the curbing. This occurred several times. She would always say "wait for me Miss Pat". This was a sincere act of kindness and a genuine concern for her well being. I have been back in the dealership twice since the purchase and she continues to demonstrate a true spirit of friendliness and helpfulness. This lady is truly awesome and a valuable asset to the company. My wife felt very comfortable with Bernie. In fact, we came home and my wife got a pair of hunting socks that our son had purchased for her. She gave these to Bernie and told her go put them on right then. My wife checked back with Bernie later and when she saw my wife and came over and gave her a hug. I know for my next purchase she will be the salesperson we will go to. My wife has already been telling people at our church how wonderful everything is at Al Packer Ford. You are fortunate to have a salesperson of her caliber. More

I have owned my 2012 Ford Focus for 2 years now and have found the service dept. at Al Packer Ford White Marsh to be very good at meeting my needs - and my car's. Buying it there, I was given 6 free oil ch found the service dept. at Al Packer Ford White Marsh to be very good at meeting my needs - and my car's. Buying it there, I was given 6 free oil changes and even a free detailing of the car within the first 2 years of ownership. I had forgotten about the detailing - actually, I missed seeing it in the coupon book I received upon purchasing the car - but I did not miss out on this wonderful "perk" because Pat B. reminded me of it at my last oil change. I was so thrilled! Still, l missed having it scheduled within the 2-year timeframe - by one week - and thought I had lost out. So, I called Pat and he took care of it the following week at my convenience, no problem! And what a beautiful job! It was like a totally new car again. Every time I had my car there for an oil change or a computer update, I never felt put out because I was always able to bring some work with me and use their wi-fi. A couple of times, they dropped me off at home and later picked me up. Last year, in 2013, they even set up like 4 laptops for customers to use in a little wi-fi cafe setting. With great free coffee, cookies, beautiful fish to watch (or tv), and friendly people to help me, I never dreaded having to bring the car in. I actually enjoyed it! One particularly rough day when I had to stop by, I actually wanted a cookie really bad and there were none out for customers. Usually, I don't eat them, but I really needed one that day, so I asked the lady in the billing dept. She did not hesitate for a moment in going in the back to get me not just one but two chocolate chip cookies! This is just a little thing, but to me it makes all the difference in the world. I like that type of attitude, and I have found everyone at this Ford dealer has that same pleasant, helpful attitude. Better yet, I noticed it was not just toward me, but all were treated this way. Prices are pretty good, too, I guess. I had to replace a relatively new tire due to sidewall damage. Before letting them do it, I called around and found their price was the best and they could get it the fastest, too. All the guys in Service are great, but I had most of my experience with Pat and would highly recommend him for being knowledgeable and making things run smoothly. Little quirky things with my computer were readily diagnosed and quickly fixed. If I had a question about my car or its computer, I was always welcomed to stop in and they always had someone available who could talk to me. Oh! And I love how they always wash your car after they service it! It's just a great place to service a car IMO. Of course, I would recommend always getting prices from other service providers before having anything big done. Places like this are negotiable at times, and I have found it really pays off to be knowledgeable, too. More

Blake was very helpful with the process of buying my new fusion. He got us a great deal for our trade in as well. I would highly recommend going to al packer for your next car. fusion. He got us a great deal for our trade in as well. I would highly recommend going to al packer for your next car. More

Al Packer had the best prices on the internet out of all the local Ford dealerships in the area. That is what put me in the door, but the friendly staff is what had me leave with a new Mustang. All too ofte the local Ford dealerships in the area. That is what put me in the door, but the friendly staff is what had me leave with a new Mustang. All too often, salesmen are cocky or obvious BS'ers. Refreshingly, I received no such treatment from anyone at Al Packer. I'd describe Arnold as a good guy; professional, had a sense of humor (but wasn't overbearing with it) and matched his personality to mine. In times past, I've dealt with a decent salesperson just to have to sit down with a curmudgeon in the finance office. Al Packer Ford surprised me as I actually had fun in dealing with the sales department. They had no problem dealing with my particular financial situation, and for once I didn't feel like I was being taken for a ride, as it were, when being sold extras. Overall, I would go with them again. Buying a car can be stressful, but I feel like they put forth the effort to mitigate the headaches behind it all. More

Arnold is an outstanding sale representative. Very professional and knowledgeable. Allowed us time to think, followed up with us after our initial visit, and most importantly, was not pushy. We woul professional and knowledgeable. Allowed us time to think, followed up with us after our initial visit, and most importantly, was not pushy. We would highly recommend Arnold and Al Packer!! More

I visited several Ford dealerships prior to purchasing my I visited several Ford dealerships prior to purchasing my new truck from Al Packer. Early on a Saturday morning, I had the pleasure of meeting Bernie I visited several Ford dealerships prior to purchasing my new truck from Al Packer. Early on a Saturday morning, I had the pleasure of meeting Bernie Pinder on the lot while looking at the various truck options. Bernie was very pleasant and extremely knowledgeable of the fleet inventory and was able to guide me in the pricing direction I needed to go. Bernie was very patient and never tried to push me in a direction I did not want to go. After a few short moments I began to feel very comfortable with Bernie and let her take the lead in finding me the F150 STX that met my financial comfort zone. Although Al Packer did not have the specific vehicle I wanted, Bernie followed up and found the STX in short notice.Overall it was a great experience and I thoroughly enjoyed the no pressure experience working with Bernie Pinder. It is quite obvious to me that Bernie and the entire Al Packer team is committed to "Customer Satisfaction". More

Quality service and friendly personel. If I did not live so far away I would come to your Dealer for all of my Services Service advisor was friendly and he kept me aware of the servces being performed on so far away I would come to your Dealer for all of my Services Service advisor was friendly and he kept me aware of the servces being performed on my vehicle and when he told me what I needed to have replaced he had the price and the amount of time it would take to complete the service. Very knowledgable. More