Al Packer's White Marsh Ford

Very easy to deal with Bernadette Pinder was very knowledgeable and informative about our choices and availability of vehicles. The deal took less time than we expected. We Bernadette Pinder was very knowledgeable and informative about our choices and availability of vehicles. The deal took less time than we expected. We immediately were shown the car we had seen on the internet site. We took it for a test drive and liked it . Bernie explained the features and options completely and set up things for us. We were able to take immediate delivery and are extremely satisfied. There was no extraneous hassle and we were done very quickly. Thanks, Bernie. More

The BEST experiance I've ever had in buying a car Justin Skipper---YOU DE BEST, BAR NONE. I cannot think of a single thing that you could have done better that you did not do. From a single phone call Justin Skipper---YOU DE BEST, BAR NONE. I cannot think of a single thing that you could have done better that you did not do. From a single phone call to start with, to your meeting us at the front door,(with the car out in front) the process went just a smooth as anyone could expect. The results were that we left in the new car that we were looking for, at a price that was acceptable and with smiles all the way around. Thanks, Justin, I would deal with you and Al Packar again without second thoughts. One other thing.....we came from a morning session with Bob Bell Ford that treated us like it didn't matter to them if we bought a car from them or not....guess what... WE DIDN'T! This is not to forget your finance manager who handled the paperwork without a hitch. Thanks Jon (shame on me but I cannot recall your last name) for a smooth transaction! Thomas Powell Pasadena More

Ford is lucky to have Al Packer I've gotten 3 vehicles at Al Packer (2010 F150, 2013 Escape, 2016 Explorer Sport) and Nate Burgess has been there through 2 of 3 purchases. He assiste I've gotten 3 vehicles at Al Packer (2010 F150, 2013 Escape, 2016 Explorer Sport) and Nate Burgess has been there through 2 of 3 purchases. He assisted in getting the right vehicle for me from beginning to end. Even after the purchase is complete, he still assists with issues, Sync training, and whatever other concerns the customer may have. The Al Packer Advantage is also a great perk. I've had great luck with the Service group as well; Billy Fitzgerald is very helpful and always takes care of my vehicles. Great dealership, great people! More

Great service at the quick labe Normally I don't use my time in writing reviews but with the quality of service I received from Tony the other day at the quick lane, l feel as If I h Normally I don't use my time in writing reviews but with the quality of service I received from Tony the other day at the quick lane, l feel as If I had to take the time. More

Great Customer Service Buying a vehicle can be a very tiresome experience. However, the last two vehicles my husband and I bought from Al Packer Ford, specifically Richard Buying a vehicle can be a very tiresome experience. However, the last two vehicles my husband and I bought from Al Packer Ford, specifically Richard Mlynski, the buying experience was extremely pleasant and enjoyable. Mr. Mlynski possesses excellent customer service skills and is extremely professional. I would definitely recommend Richard Mlynski to assist anyone with finding the perfect car deal. More

Al Packer Ford Service I appreciate the attention to detail that David Worth Jr. at Al Packer Ford provides. I brought my Explorer in for a oil change and tire rotation. A I appreciate the attention to detail that David Worth Jr. at Al Packer Ford provides. I brought my Explorer in for a oil change and tire rotation. A free inspection is included with the service. My air filter was really dirty David recommended changing it. With this change I noticed an immediate improvement in gas mileage. Thanks David!. More

Outstanding customer service. I am the first to admit I do not like buying cars or dealing with salesman but my experience with Al Packer White Marsh Ford and specifically Mr. Lanc I am the first to admit I do not like buying cars or dealing with salesman but my experience with Al Packer White Marsh Ford and specifically Mr. Lance Johnson was the best car buying experience I've had thus far. Mr. Johnson was extremely professional, excellent customer service skills. He made me feel like what I wanted was important and he worked with me to get me in my new Ford Explorer XLT. He took the time to work a deal I was comfortable with and he spent time going over all the gadgets that came with the car. More

Prompt service My service was done promptly and explained completely. The atmosphere was pleasant as always. My service rep Antonio McDowell was very polite and expl My service was done promptly and explained completely. The atmosphere was pleasant as always. My service rep Antonio McDowell was very polite and explained the services done on my explorer. More

Disappointed. Misleading,dishonest and rude. If I could give a rating of less than zero I would. Everything wrong with a dealership all rolled up into one cesspool. Misleading,dishonest and rude. If I could give a rating of less than zero I would. Everything wrong with a dealership all rolled up into one cesspool. More

Auto Work Antonio McDowell has excellent customer service and very friendly. He makes sure that I am satisfied with the service. I never had any problems with Antonio McDowell has excellent customer service and very friendly. He makes sure that I am satisfied with the service. I never had any problems with Ford Service Dept. The mechanics do a wonderful job. More