Al Packer's White Marsh Ford

The buying experience with Arnold S. was easy and seamless. Purchased 2018 Yukon XL on Saturday, 1-4-2025. Snow came in on Monday, 1-6-2025 and dealership closed early. On Tuesday, 1-7-2 was easy and seamless. Purchased 2018 Yukon XL on Saturday, 1-4-2025. Snow came in on Monday, 1-6-2025 and dealership closed early. On Tuesday, 1-7-2025 vehicle back at dealer for drivetrain issue (truck drives like riding on rumble strips at 35 & 55), passenger automatic running board not working and DIC says service theft system. No check engine light illuminated. I spoke with Used Car Manager Sam who stated that the truck should not have been sold to me on 1-4 because he knew it needed spark plugs, etc. He saw the truck was sold when he arrived on Monday but he never reached out to me, go figure! Sam was more than happy to fix all issues which would be the right thing to do. I told Sam the issue is the torque converter but he insisted on spark plugs and wires. Welp, that didn't fix it and the tech had to continue to trouble shoot the issue with no estimated time line for repair. The14-day money back guarantee date was approaching and they still did not know what the issue was. I returned the keys and signed the return paperwork on 1-17-2025. It never should have been sold in that condition. Sam did try to make it right, but I felt that the truck would cause more issues once the 90 day- warranty expired. I received my down payment back on my card on 1-20-2025. As of 1-28-2025, Al Packer still have not paid off the loan with M&T Bank and they have been ignoring communication. M&T is aware of the situation and informed me that they have not received a pay off request nor payoff check from Al Packer. Dealerships will be your best friend when buying, and will distant themselves when it's not beneficial for their business. Buyers, checkout Caredge.com and CarEdge on youtube before buying cars from any dealership. Also, as of 1-28-2025, they still have it listed -2018 GMC Yukon XL - as "Manager's Special" and have removed the "Blue Advantage Warranty". Don't buy! More

they made it right for me ty for honoring your word . I'm am satisfied I'm am satisfied More

I will say the service department was trash miss evon was very unreliable and made promises that she could not keep this lady had me take a Ford car back to the dealer I purchased it from to get them to o very unreliable and made promises that she could not keep this lady had me take a Ford car back to the dealer I purchased it from to get them to open the hood she was never supposed to allow me to leave without resorting all of her resources and yhen my car still isn't ready plus she had me picked up in a Uber from work just to bring me to the dealership just to take me home when I would have just went home and to make it wort I'm walking g with crutches and she knew that so I'll see what tomorrow brings also she was very rude . More

Dealership was great and very helpful with getting test drive ready and working with us drive ready and working with us More

We found the car online and made an appointment to purchase the car. We had a check from our bank. They said if weren’t going to use their bank they wouldn’t sell us the car. purchase the car. We had a check from our bank. They said if weren’t going to use their bank they wouldn’t sell us the car. More

They deserve 0 stars. Took my car to have sensor replaced. Picked up. Bumper was hanging off. Issue with sensor was still there. Took back and they blew up my transmission Took my car to have sensor replaced. Picked up. Bumper was hanging off. Issue with sensor was still there. Took back and they blew up my transmission. Didn't have issue before that. They have more money then God so no attorney would take my case. They are absolutely horrendous More

Saturday March 2021, my F250 broke its serpentine belt just outside Baltimore and broke down in front of a Ford dealership. After they told me they were two busy, I called Al Packers White Marsh Ford and just outside Baltimore and broke down in front of a Ford dealership. After they told me they were two busy, I called Al Packers White Marsh Ford and Chris Kleinsmith said he could do it. I got a tow and within two hours I was back on the road to North Carolina. I really appreciate those guys and I want everyone to know they got your back when you need them. More

Steve I want to thank for making buying a new explorer so easy. You communicated/answered all my questions before I even showed up. Yes and having the explorer sitting out front waiting was a great touch. Ho easy. You communicated/answered all my questions before I even showed up. Yes and having the explorer sitting out front waiting was a great touch. Honesty and facts is what I liked about you. Your a good guy and thanks again. More

I have been an Al Packer customer for many years and I have never disappointed. They have taken great care of both me and my truck over the years with professional and courteous service. They have kept my have never disappointed. They have taken great care of both me and my truck over the years with professional and courteous service. They have kept my black 2005 Ford F-150 running in tip top shape which I am extremely grateful. For many years Randy Siegman was my Service Advisor and always gave me excellent service. Randy and his staff have always provided me with outstanding customer service and he always lets me know he appreciates me being an Al Packer customer. He always looks to give me the best service at the best value. They took particularly good care of me a few months ago as I had several repairs which took some time. Everyone on the Al Packer team is pleasant, smiling, and happy to see you. Service techs, sales reps, office staff alike all who pass through the waiting area, maybe just to get a cup of coffee, will say hello. It's never any fun when your vehicle is broken, but when it is -- I think Al Packer, and then I think 'Randy will fix it'. This kudos is way overdue for him and the work he had on my truck and I can't thank him enough. My truck has been running great since I had picked it back up from the Quik-Lane and the Dealership. In fact Al Packer has been the only place that I let work on my vehicle since I purchased it and I know there are many options and places to go but I choose here. Thanks, Randy. More

Great Team and outstanding service! Al Packer made the entire process easy and it was a pleasure doing business with Al Packer. Al Packer made the entire process easy and it was a pleasure doing business with Al Packer. More