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Al Packer Ford West Palm Beach - Service Center

West Palm Beach, FL

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23 Reviews

23 Reviews of Al Packer Ford West Palm Beach - Service Center

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August 26, 2024

Billie Korting went the extra mile. .She is excellent!! Help straighten out a minor problem.. She is knowledgeable and was able to fix and explain everything to me. If you need help she More

by RSTRAHER13
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Korting
December 22, 2023

My 2022 Mustang was involved with a brake recall campaign. Called one dealer and they told me that I would need to leave my car for a day, without a loaner. I called another dealer and they told m More

by mkass
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina in Scheduling and Ron, the technician
June 16, 2023

Best Ford dealer in Florida, a great bunch of professionals that treat you right and know their business. Great service. Can’t say enough good about them. I have bought four trucks from them in t More

by Mangrove Lady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Byrne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Mangrove Lady responded

Thanks Mark Packer and Joe for always giving great service!!! (and a great product)

October 19, 2022

Awful customer service when i needed them most. Could not get in touch with them after being on hold for over 2.5 hours. When I was second in line (after originally being #150 when i first called) More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Weil
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2022

Yesterday I scheduled a service appointment for the earliest availability, 2 weeks from today. As with the other times I’ve scheduled appointments at other Ford locations, I didn’t enter my VIN. This m More

by vk
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown - call received from service center
April 01, 2022

Bought a new 2020 Explorer Platinum and have ad issues since. No one calls back More

by Bhishi
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex
December 07, 2021

my car was in service two days for a headlight had to pick it up and bring it elsewhere. First and last time More

by JB007.11364
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joelle
August 10, 2021

Everyone was great except one grey haired service manager who was extremely rude. To quote him "Are you interrupting me?". You know who he is, and then he did not call me when the truck was ready. More

by bbertrand56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager, grey hair
July 03, 2021

That was a complete service failure that messed up my July 4th weekend. I am very upset and 1000 times not satisfied with it. On Monday June 28th, I took my car to be diagnosed for coolant leak. Bria More

by Pattrifort
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Bailes
May 30, 2021

We were told we get 2 free oil changes when we leased a Ford Explorer. So my wife takes her Ford Explorer lease into Al Packer for the free 7500 mile oil change only to be told they cant do it unless it s More

by Bookim
Customer Service
Recommend Dealer
No
Employees Worked With
I dont think she got his name
1