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Al Hendrickson Toyota - Service Center
Coconut Creek, FL
7,037 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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7,037 Reviews of Al Hendrickson Toyota - Service Center
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January 20, 2020
Appointment meant nothing!!! I had an 11:30 appointment on a Saturday. Service Rep said it would be about 1.5 hours. Just before 1.5 hours I saw my car in the parking lot so I a I had an 11:30 appointment on a Saturday. Service Rep said it would be about 1.5 hours. Just before 1.5 hours I saw my car in the parking lot so I assumed it was done. I went to the Rep and he informs me that it hasn't been serviced yet. It could take another 45 minutes. I complained to a manager and he said the same thing. I took my car, unserviced and went to another dealership for service and had a good experience. I won't be returning to this dealership for a new car or service. Why does Toyota have their salesmen standing outside like vultures?!?! More
by BAGEN2525
Verified CustomerEmployees Worked With
January 20, 2020
The service and staff are caring, gentle, friendly and helpful. Robert Kopp and Klaus Cobb go far and beyond their best to make sure that their customers are satisfied helpful. Robert Kopp and Klaus Cobb go far and beyond their best to make sure that their customers are satisfied More
by GUIDA_YAGO
Employees Worked With
Klaus Cobb
January 19, 2020
Very friendly, Always have Chris Laporte as my service guy, he is the best! I like the fact that I feel like a valued customer guy, he is the best! I like the fact that I feel like a valued customer More
by RBLAMF64
Employees Worked With
January 19, 2020
Sherdrick assist with getting my vehicle maintenance and service same day. He made sure that I was aware of what was needed and provided me with the cost. service same day. He made sure that I was aware of what was needed and provided me with the cost. More
by VDAWKINS85
Employees Worked With
Shedrick Anderson
January 18, 2020
I am very satisfied with the service I have always received at your dealership. Jennifer was extremely helpful as usual I continue to recommend you to all my friends received at your dealership. Jennifer was extremely helpful as usual I continue to recommend you to all my friends More
by TONYFIRE22
Employees Worked With
Jennifer
January 18, 2020
Robert K was efficient and kind as usual. Great communication and timings. The service was good in general. I will continue doing business with your company. Thank you! communication and timings. The service was good in general. I will continue doing business with your company. Thank you! More
by FABIO2X4
Employees Worked With
Robert Koepp
January 18, 2020
I have been working with Chris Laporte for 5 years and He always listens to my concerns and make sure it gets fixed. Thank you to Eric and Scott as well. always listens to my concerns and make sure it gets fixed. Thank you to Eric and Scott as well. More
by FRANCESCURATOLO
Employees Worked With
January 17, 2020
VSC was activated for a second time in approximately 1 month and a week after the same service on Nov 29, 2019. Henry, gave me a plausible reason for the reoccurrence. I had my doubts, however, Henry had month and a week after the same service on Nov 29, 2019. Henry, gave me a plausible reason for the reoccurrence. I had my doubts, however, Henry had the Service Manager to actually take me out in the vehicle and instruct me on the VSC, how to engage and disengage the VSC. I am very appreciative!!!! More
by HUIBRO60
Employees Worked With
January 17, 2020
Easy Service I scheduled the service about a week in advance for an 11:00 appointment. Got there at 10:00. Robert Kopp took care of me. Everything was great - h I scheduled the service about a week in advance for an 11:00 appointment. Got there at 10:00. Robert Kopp took care of me. Everything was great - he asked if there was anything I needed them to look at and I said my windshield wipers. I had already had breakfast, but they put out gigantic bagels in the morning and other food items as well, which makes it pleasant to wait for your car if you're hungry. More
by ROBINJ
Employees Worked With
Robert Kopp
January 17, 2020
Very satisfied Great service . In and out . Place very clean. Full staff. Bring my car. People ready to come to you. Keep me update on everything they are doing. Great service . In and out . Place very clean. Full staff. Bring my car. People ready to come to you. Keep me update on everything they are doing. More
by DAVID
Employees Worked With
Other Employees :
Fred Mohi, Aaron C
