Akins of Winder - Service Center

Great sales experience horrible service!!!!!! My wife and I had a great car buying experience when we bought her 2017 Explorer. It couldn't have gone much better. On the flip side the Service depa My wife and I had a great car buying experience when we bought her 2017 Explorer. It couldn't have gone much better. On the flip side the Service department is definitely lacking. My wife ran over something in the road and blew out a couple months after purchase. I removed the tire and took it to them for a replacement. I could not have had a more difficult time getting help. I went through 4 people and finally spoke to someone who "helped" me. It got worse from there. He ordered the tire but when she stopped to have it put on it wasn't ready like I was told it would be. I didn't expect the tire to be covered under warranty but I also didn't expect to have to pay twice the price of the competitor to put it on. I guess that's what I get for trusting that I wouldn't get taken advantage of. That's the last service they will do for our two Ford family. Do yourself a favor and drive by when when looking for service on your vehicle to anywhere but Akins Service department. More

good service department The manager assigned to my car very helpful as far as explaining tire wear and rotation results. He came and talked to me to give me updates when my c The manager assigned to my car very helpful as far as explaining tire wear and rotation results. He came and talked to me to give me updates when my car was being serviced too. I have had 4 recalls and one oil tire rotation service done at Akin. I was able to talk with the service rep assigned to my car. Usually I find they just take the vehicle and do what ever then you pay ...done. Not at Akin! They are polite and check back with you periodically. The waiting area has complimentary drinks and computer area for you to use. I noticed many people were working on computers as they got car service done. Bathrooms are big and clean as well. I always have had a great service experience at Akin and will buy my next car there. We have been impressed with the phone communication as we go through the recalls on all 3 of our Dodge vehicles. Akin people have made it easy to stay in touch as we waited for airbags to become available Very impressive. Thank you. More

more lies Made an appointment to repair and service f250 for 7:30 a.m. I took it to Akins the day before at about 2:00p.m. The afternoon it was suppose to be c Made an appointment to repair and service f250 for 7:30 a.m. I took it to Akins the day before at about 2:00p.m. The afternoon it was suppose to be completed I got a call and Caroline said it would not be ready. They hadn't even started on it. I went and picked it up and took it to another dealer. I'll never never go back there again. What is the purpose of making an appointment? More

Thank you to Keith and the Collison Center! When my car was hit by another vehicle, I never thought I'd get all the insurance matters taken care of. It was an endless cycle of phone calls and l When my car was hit by another vehicle, I never thought I'd get all the insurance matters taken care of. It was an endless cycle of phone calls and leaving voice mails, and rarely getting to speak to a live person. Even my own insurance company wasted one morning sending me to get an estimate 30 minutes away, instead of telling me that the at fault party was supposed to handle it. I stopped by Akins for an estimate, and Keith (sorry, don't see him in the list of employees) was very helpful in pointing me in the right direction with handling the insurance. It still took a while to deal with the insurance, and I called Keith a few times with questions. He was always courteous and professional. Finally, I got my car in to be repaired, and when Keith called me, a little over a week later, to tell me the car was ready, I should have known something was up when he said he wanted to see my face when I picked up my car. I will just say that Akins, and especially Keith, went above and beyond in taking care of my car, and I am more than happy! In addition to the repair work, they even washed my car before I picked it up! Thank you, Akins! More

Vehicle is being held hostage I received a notice from Ford that my vehicle had been recalled. I called Akins to schedule an appointment and I was told the part would need to be or I received a notice from Ford that my vehicle had been recalled. I called Akins to schedule an appointment and I was told the part would need to be ordered. When the part arrived I got a call to set up the appointment. When I dropped my vehicle off the service advisor was friendly and courteous. I was told it may take a couple days to complete the job. A few days later I had not heard anything, so I called to check on the status and was told it would be ready Saturday or Monday. By Tuesday I still did not hear back, so I called again and was told the job was half finished. I asked if the vehicle was being worked on consistently and I was told that they took people who came in for work and waited at the service center first. Basically, I made an appointment only to take a backseat to anyone who unexpectedly shows up for service. This makes absolutely NO sense. The job should have taken one day, not weeks. I do not blame the service advisor that I worked with. She was trying to get the work finished, but having someone bring their vehicle in only to have it sit is ridiculous. Though I had a positive experience with the purchase of the vehicle, I doubt I will be a return customer because of their follow-up service. More

New Truck is a lemon I bought a new 2013 Ford F150 crew cab xlt with ecoboost. The transmission has been leaking ever since the first oil change. They are working on it no I bought a new 2013 Ford F150 crew cab xlt with ecoboost. The transmission has been leaking ever since the first oil change. They are working on it now for the fourth time and Chris Akin the General Manager refuses to buy it back. It has gotten me in trouble at my job as I have had to call out for repairs. I took a short vacation with my family and was forced to use a loaner vehicle instead of driving in my new truck which would have been much more comfortable than the budget car. When buying a new f150 make sure to look at the transmission gear changes on the dash and make sure that 2nd gear engages when the vehicle shifts down. I was told by one of the service people that the computers have been programmed to skip second gear because of some rough shifting issues that no one ever told me about before I bought the truck. More

My husband and I purchased a brand new 2013 Jeep Wrangler earlier this year. We had a great buying expirence until it started to rain. I know Jeeps are known for leaks in the soft tops but ours in flooded in earlier this year. We had a great buying expirence until it started to rain. I know Jeeps are known for leaks in the soft tops but ours in flooded in the back. We have taking it back just over four times now. Still can't seem to fix the problem. Yes it is still unwarrenty but they still havent fixed my problem. I am getting sick and tired of every day I get off to have to call make sure they have a loaner car before I can bring my vehicle in. This has been the worst nightmare ever! I am tired of going back and forth with the dealership, service department and managers about my problem vehicle. Had I known this would have happened I would have never traded in my brand new Mazda! I am so miserable with our vehicle this is getting ridiculous! No one wants to help. No one knows why it keeps leaking. No one understand the frustration I am going through with this car. Next time I wont buy any Ford, Chystler, Jeep product! This is why I am not giving this review good scores. They need to address the problem and fix it not wait on the 5th time! More

I bought a car from Rick Peckham at Akins and had a really good experience. Rick was professional, friendly, honest and assisted me with all my car needs. He found the perfect car for me in my budget. really good experience. Rick was professional, friendly, honest and assisted me with all my car needs. He found the perfect car for me in my budget. I know he helped me get the best deal I could and plan on going to him the next time I need to buy a car. Rick has also assisted me when I have had car problems and, even though I live in Atlanta, I would never take my car any place but Akins for service. I have recommended both the dealership and Rick to friends and co-workers for dependable honest car needs. More